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Service Delivery Analyst Jobs in Florida (NOW HIRING)

blueStone

Cyber Security Analyst

Boca Raton, FL

... sustainability of the service delivery network, which consists of advanced server-based ... analytical problem solving Knowledge of the software development lifecycle Proven ability to plan ...

AppleOne

Service Desk Analyst

Bonita Springs, FL

$24/hr

As a Service Desk Analyst, you will be the main liaison between our employees and the IT ... Application Support Service Delivery (Service Management) knowledge * Excellent verbal and written ...

Deloitte

ServiceNow Delivery Consultant

Lake Mary, FL · Hybrid

Through powerful solutions and managed services that simplify complexity, we enable our clients to ... Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and ...

Domino's Franchise

Delivery Driver03888

Englewood, FL · On-site

... with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS ... Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions ...

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All JobsService Delivery Analyst JobsService Delivery Analyst Jobs in Florida

Service Delivery Analyst information

See Florida salary details

$28.8K

$78.3K

$97.1K

How much do service delivery analyst jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service delivery analyst in Florida is $78,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $96,800.00 per year, depending on experience, location, and employer.

What does a service delivery analyst do?

A Service Delivery Analyst is responsible for ensuring that IT services are delivered efficiently and meet agreed-upon standards. They monitor service performance, analyze data to identify areas for improvement, and act as a liaison between technical teams and customers. Their role often includes managing incidents, resolving service issues, and supporting continuous improvement initiatives to enhance customer satisfaction.

What does a typical day look like for a service delivery analyst, and how do they interact with other teams?

A typical day for a Service Delivery Analyst involves monitoring service performance metrics, investigating service issues, and coordinating resolutions with technical teams. The role requires frequent collaboration with IT support, project managers, and business stakeholders to ensure service levels meet organizational expectations. Analysts often facilitate communication between technical teams and end-users, helping to translate business needs into actionable tasks. This collaborative environment helps develop strong problem-solving and communication skills, and can open pathways to roles in service management or IT project leadership.

What are the key skills and qualifications needed to thrive as a service delivery analyst, and why are they important?

To thrive as a Service Delivery Analyst, a strong background in IT service management, analytical problem-solving, and process improvement is essential, often supported by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, and certifications such as ITIL, are commonly required to manage service workflows and incident resolutions. Excellent communication, stakeholder management, and organizational skills help analysts excel in coordinating between technical teams and clients. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement of IT operations.

What is the difference between Service Delivery Analyst vs Business Analyst?

AspectService Delivery AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentFocuses on service management, client support, and operational processes within IT or service teamsAnalyzes business needs, documents requirements, and recommends solutions across various departments
Employer & Industry UsageCommon in IT service providers, telecom, and tech companiesWidely used in finance, healthcare, and corporate sectors

The Service Delivery Analyst primarily manages service quality and client support, ensuring service level agreements are met. In contrast, the Business Analyst focuses on understanding business needs and translating them into technical or process solutions. While both roles require analytical skills and stakeholder communication, their core responsibilities and industry focus differ.

What are popular job titles related to Service Delivery Analyst jobs in Florida?

For Service Delivery Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Service Delivery Analyst jobs in Florida look for?

The top searched job categories for Service Delivery Analyst jobs in Florida are:

What cities in Florida are hiring for Service Delivery Analyst jobs?

Cities in Florida with the most Service Delivery Analyst job openings:

Service Delivery Analyst jobs near you
Infographic showing various Service Delivery Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,300 per year, or $37.6 per hour.

Specialist, IT Service Delivery

FTAI Aviation LLC

Miami, FL • On-site

Full-time

Re-posted 22 hours ago

Job description

ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI)

FTAI owns and maintains commercial jet engines with a focus on the Maintenance, Repair and Exchange (MRE) of CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including The Module Factory and a joint venture to distribute engine PMA helps make CFM56 and V2500 engine maintenance simpler, more cost-effective, significantly faster, and more environmentally friendly. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation.

FTAI operates globally and has offices in New York, Miami, Montreal, Singapore, Dubai, United Kingdom and Ireland.

JOB OVERVIEW

The IT Service Delivery Specialist is responsible for ensuring seamless IT service delivery and white-glove support for executives and staff. They will drive operational excellence by resolving real-time issues, maintaining high service standards, and continuously improving IT processes and user satisfaction.

Responsibilities:

  • Provide personalized, executive-level ITassistanceto meettechnologyneeds promptly.
  • Offer advancedtroubleshooting forhardware, software, network, and endpoint issues to minimize downtime.
  • Identifyand implementbestpractices and innovative solutions tooptimizeIT service delivery.
  • Act as the main contact for all onsite technology requests and coordinate resources.
  • Route complex incidents to the Service Desk or relevant teams and ensure end-to-end resolution.
  • Support network and system security operations;assistwith data protection, access controls, and backup management.
  • Manage employee onboarding, offboarding, and access requests, enforcing security standards.
  • Monitor and report on service metrics (SLAs, KPIs), analyzing trends tomaintainbest-in-class support.
  • Administer andoptimizethe IT ticketing system for operational efficiency.
  • Maintainaccurateservice documentation, runbooks, and standard operating procedures.
  • Inspect andvalidatehardware and software assets, recommending upgrades as needed.

Qualifications:

  • 5+ years in an end-usercomputeror service delivery role
  • Proficiencywith Service Desk ticketing platforms (e.g., ServiceNow, Jira)
  • Strong understanding of SLA, KPI, and SOW management
  • Hands-on experience with Microsoft 365, Azure AD/Entra ID, Intune MDM
  • Fluent English and legal U.S. work authorization

Preferred:

  • Experience supporting 500+ users in a global enterprise
  • ITIL v4 Foundation or higher certification
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Additionallanguageproficiency(e.g., Spanish, French)

Preferred Skills and Tools

  • Microsoft 365 & Azure Entra ID: Exchange Online, Teams, SharePoint, user/group administration
  • Endpoint Management: Windows 11, Intune MDM, Azure Virtual Desktop (AVD)
  • Ticketing & ITSM: ServiceNow, or equivalent
  • Remote Support & Monitoring: Endpoint Configuration Manager, remote-access tools
  • Backup & DR: Azure Backup, Veeam, or similar solutions
  • Network & Security Basics: LAN/WAN fundamentals, VPN setup,firewallbasics
  • Reporting & Analytics: Power BI, Excel for SLA/KPI tracking
  • Collaboration Tools: Teams administration, Zoom

Job Demands:

Work is performed in a Shop environment and requires the ability to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100lbs. with assistance. Must be able to bend, stoop, climb to reach materials, and work in a noisy environment.

Equal Opportunity Employment Statement:

Our company is an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, genetic information, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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