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Service Center Supervisor Jobs (NOW HIRING)

TForce Freight

Supervisor, Service Center

Austin, TX · On-site

Supervisor, Service Center Job Summary: This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity ...

New

TForce Freight

Supervisor, Service Center

Irving, TX · On-site

Supervisor, Service Center Job Summary: This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity ...

TForce Freight

Supervisor, Service Center

Columbus, OH · On-site

Supervisor, Service Center Hours: 4pm - 2am (Mon - Fri) or 1am - 11am (Tues - Sat) Job Summary: This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate ...

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Service Center Supervisor information

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How much do service center supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service center supervisor in the United States is $79,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a service center supervisor?

A Service Center Supervisor is a professional responsible for managing the daily operations of a service center, which may include customer service, technical support, or repair services. They oversee a team of service representatives or technicians, ensuring high-quality customer interactions, efficient workflow, and adherence to company policies. Service Center Supervisors also handle escalated customer issues, train staff, and monitor performance metrics to achieve service goals. Their role is crucial in maintaining customer satisfaction and operational efficiency within the center.

What are the key skills and qualifications needed to thrive as a service center supervisor?

To thrive as a Service Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in operations management, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM software, ticketing systems, and workforce management tools is typically required. Exceptional communication, problem-solving, and conflict resolution skills help you motivate teams and handle customer issues effectively. These skills are crucial for ensuring efficient service delivery, team productivity, and high customer satisfaction in a fast-paced environment.

What are some common challenges a service center supervisor might face when managing a diverse team?

As a Service Center Supervisor, one common challenge is balancing the needs and strengths of a diverse team while maintaining high service standards. Supervisors often address varying skill levels, communication styles, and cultural backgrounds, which requires adaptability and strong interpersonal skills. Additionally, managing workloads and resolving conflicts efficiently are essential to keep operations running smoothly. Effective training, regular feedback, and fostering an inclusive environment are key strategies for overcoming these challenges.

Who are the top companies hiring for Service Center Supervisor jobs?

The top employers for Service Center Supervisor jobs are:

What are popular job titles related to Service Center Supervisor jobs?

For Service Center Supervisor jobs, the most frequently searched job titles are:

Service Center Supervisor jobs near you
Infographic showing various Service Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,094 per year, or $38 per hour.

Supervisor, Service Center

Austin, TX • On-site

TForce Freight
Trucking • 10K+ employees
Learn more about TForce Freightexternal

Full-time

Posted 3 days ago

New

TForce Freight rating

6.7

Company rating: 6.7 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

Job description


Job Title: Supervisor, Service Center
Job Summary:
This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.
Job Responsibilities:
  • Work with other managers to coordinate hiring and promotion decisions.
  • Work with other managers to ensure adherence to labor agreements and address grievances.
  • Participate in new hire orientation meetings and conduct safety and quality training.
  • Determine employee training needs and provide feedback and support.
  • Conduct performance evaluations and resolve individual and group performance issue.
  • Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
  • Coaches and develops others using career development processes and tools.

Job Requirements:
  • U.S. citizen or otherwise authorized to work in the U.S.
  • High school diploma, GED, or international equivalent
  • Strong communication skills
  • Bachelor's Degree (or internationally comparable degree) - Preferred
  • Previous dock operations experience - Preferred
  • Supervisory experience in the transportation industry - Preferred

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