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Service Center Manager Jobs in Payson, UT (NOW HIRING)

SUNRISE ENGINEERING, LLC

Civil Engineer

Nephi, UT · On-site

Make a Lasting Impact A Civil Engineer provides both strategic and operational support to service center managers throughout the organization. We are looking for candidates who are: Leaders. Our ...

SUNRISE ENGINEERING LLC

Civil Engineer

Nephi, UT · On-site

$85K - $115K/yr

Make a Lasting Impact A Civil Engineer provides both strategic and operational support to service center managers throughout the organization. We are looking for candidates who are: Leaders. Our ...

MIRA HOME

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

Workforce Management & Systems * Own forecasting, scheduling, and staffing to meet service levels across all phone teams * Direct the Call Center Software SME to fully utilize our platforms (e.g ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Workforce Management & Systems * Own forecasting, scheduling, and staffing to meet service levels across all phone teams * Direct the Call Center Software SME to fully utilize our platforms (e.g ...

Sisel International

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

... or to Customer Service Manager * Interacts with all contacts in a helpful, courteous, and ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

EOS

Data Center Technician Lead

Eagle Mountain, UT

We are seeking a highly skilled and hands-on Data Center Technician Lead to oversee and support ... managing escalations, and ensuring the consistent delivery of services across a range of server ...

EOS

Data Center Technician Lead

Eagle Mountain, UT

We are seeking a highly skilled and hands-on Data Center Technician Lead to oversee and support ... managing escalations, and ensuring the consistent delivery of services across a range of server ...

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All JobsService Center JobsService Center Manager JobsService Center Manager Jobs in Payson, UT

Service Center Manager information

See Payson, UT salary details

$19K

$71.6K

$127.7K

How much do service center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service center manager in Payson, UT is $71,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a service center manager?

A Service Center Manager oversees the daily operations of a service center, ensuring customer satisfaction, efficient workflow, and high-quality service delivery. They are responsible for managing staff, handling customer concerns, and meeting performance targets. Their duties often include scheduling, training employees, maintaining inventory, and ensuring compliance with company policies and safety regulations. Service Center Managers play a key role in optimizing operations and driving the success of the service center.

What are some common challenges a service center manager faces when leading a team, and how can they be effectively addressed?

Service Center Managers often face challenges such as balancing high customer service expectations with operational efficiency, managing diverse teams, and quickly resolving unexpected issues like staff shortages or equipment failures. Effective managers address these challenges by fostering open communication, providing ongoing training, and implementing clear processes for escalation and problem-solving. Building a strong team culture and regularly reviewing performance metrics also help ensure goals are met and service levels remain high.

What are the key skills and qualifications needed to thrive as a service center manager, and why are they important?

To thrive as a Service Center Manager, you need strong leadership abilities, customer service expertise, and experience in operations management, often supported by a business degree or relevant industry experience. Familiarity with CRM software, inventory management systems, and standard operating procedures is typically required. Effective communication, problem-solving skills, and the ability to motivate teams are crucial soft skills in this role. These competencies are essential for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance in a fast-paced environment.

What is the difference between Service Center Manager vs Service Advisor?

AspectService Center ManagerService Advisor
CredentialsManagement experience, industry certificationsCustomer service skills, automotive knowledge
Work EnvironmentOversees entire service department operationsInteracts directly with customers and technicians
Employer & Industry UsageAutomotive dealerships, repair shopsAutomotive service departments, dealerships

The Service Center Manager oversees the entire service department, focusing on operations, staff management, and customer satisfaction. The Service Advisor primarily interacts with customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What cities near Payson, UT are hiring for Service Center Manager jobs?

Cities near Payson, UT with the most Service Center Manager job openings:

Infographic showing various Service Center Manager job openings in Payson, UT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $71,644 per year, or $34.4 per hour.

Call Center Representative

Serenity Mental Health Centers

Provo, UT • On-site

$19.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Call Center Representative – Customer Support

Location: Provo, UT
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a high-volume inbound call center where your communication skills and professionalism drive results.

In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.

No industry-specific experience required — paid training provided.

What You’ll Do

  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience

What We’re Looking For

  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background

  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments

About You

You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.