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Service Center Manager Jobs in Heber, UT (NOW HIRING)

Pep Boys

Lead Customer Service Advisor

Sandy, UT · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSL will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours. Duties & Responsibilities * Perform all Customer Service Advisor duties at ...

Pep Boys

Lead Customer Service Advisor

Sandy, UT · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSL will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours. Duties & Responsibilities * Perform all Customer Service Advisor duties at ...

Pep Boys

Lead Customer Service Advisor

Sandy, UT · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSL will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours. Duties & Responsibilities * Perform all Customer Service Advisor duties at ...

FullSpeed Automotive

Technician A Key Holder - FT-156

Sandy, UT · On-site

$13.25 - $16.75/hr

Maintain inventory of supplies and report needs to Center Manager * Uphold health, safety, and cleanliness standards in the service bays and customer areas * Provide outstanding customer service and ...

Walmart

Optical Center Manager

Midvale, UT · On-site

$27 - $37/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... service approaches and techniques to ensure CustomerMember needs complaints and issues are ... the Vision Center by analyzing and interpreting reports implementing and monitoring asset ...

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All JobsService Center JobsService Center Manager JobsService Center Manager Jobs in Heber, UT

Service Center Manager information

See Heber, UT salary details

$21K

$79K

$140.9K

How much do service center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service center manager in Heber, UT is $79,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $94,900.00 per year, depending on experience, location, and employer.

What is a service center manager?

A Service Center Manager oversees the daily operations of a service center, ensuring customer satisfaction, efficient workflow, and high-quality service delivery. They are responsible for managing staff, handling customer concerns, and meeting performance targets. Their duties often include scheduling, training employees, maintaining inventory, and ensuring compliance with company policies and safety regulations. Service Center Managers play a key role in optimizing operations and driving the success of the service center.

What are some common challenges a service center manager faces when leading a team, and how can they be effectively addressed?

Service Center Managers often face challenges such as balancing high customer service expectations with operational efficiency, managing diverse teams, and quickly resolving unexpected issues like staff shortages or equipment failures. Effective managers address these challenges by fostering open communication, providing ongoing training, and implementing clear processes for escalation and problem-solving. Building a strong team culture and regularly reviewing performance metrics also help ensure goals are met and service levels remain high.

What are the key skills and qualifications needed to thrive as a service center manager, and why are they important?

To thrive as a Service Center Manager, you need strong leadership abilities, customer service expertise, and experience in operations management, often supported by a business degree or relevant industry experience. Familiarity with CRM software, inventory management systems, and standard operating procedures is typically required. Effective communication, problem-solving skills, and the ability to motivate teams are crucial soft skills in this role. These competencies are essential for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance in a fast-paced environment.

What is the difference between Service Center Manager vs Service Advisor?

AspectService Center ManagerService Advisor
CredentialsManagement experience, industry certificationsCustomer service skills, automotive knowledge
Work EnvironmentOversees entire service department operationsInteracts directly with customers and technicians
Employer & Industry UsageAutomotive dealerships, repair shopsAutomotive service departments, dealerships

The Service Center Manager oversees the entire service department, focusing on operations, staff management, and customer satisfaction. The Service Advisor primarily interacts with customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What cities near Heber, UT are hiring for Service Center Manager jobs?

Cities near Heber, UT with the most Service Center Manager job openings:

Infographic showing various Service Center Manager job openings in Heber, UT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,024 per year, or $38 per hour.

Center Manager 0987

FullSpeed Automotive

South Jordan, UT • On-site

Full-time

Posted 12 days ago

Job description

Role Overview
The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role owns the full business-balancing hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development.
You operate with an owner's mindset, ensuring the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. From vehicle health checks and fleet relationships to staffing, compliance, and P&L management, you are accountable for every aspect of the operation.
Key Responsibilities
Customer Experience & Sales Performance
  • Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency
  • Build lasting relationships with customers and local fleet accounts to drive repeat business
  • Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations
  • Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships
  • Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation

Operational Excellence & Financial Performance
  • Own and manage the center's Profit & Loss (P&L), including revenue, labor, and operating expenses
  • Control costs across labor, parts, inventory, and overall shop expenses
  • Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness
  • Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies
  • Execute scheduling, reporting, and administrative tasks with precision using company systems

Team Leadership & Culture
  • Lead from the front-actively working alongside your team in daily operations
  • Build, coach, and develop a high-performing team of service technicians and leaders
  • Create a culture rooted in accountability, teamwork, safety, and customer obsession
  • Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination
  • Ensure all team members are trained, certified, and technically proficient
  • Establish clear expectations, performance standards, and development plans

Safety, Compliance & Facility Management
  • Champion a safety-first environment-ensuring strict adherence to OSHA and company safety standards
  • Conduct regular safety training, inspections, and enforce compliance across all operations
  • Ensure all equipment and service areas are properly maintained, functional, and safe
  • Monitor and protect company assets, customer vehicles, and facility security
  • Maintain compliance with all local, state, and federal regulations

Community & Business Growth
  • Build strong relationships within the local community to drive awareness and business growth
  • Partner with leadership on marketing initiatives and local promotions
  • Identify opportunities to grow the business through innovation, partnerships, and operational improvements

Qualifications
  • High school diploma or equivalent required;
  • 3+ years of people leadership experience; automotive or service retail management preferred
  • Strong understanding of P&L management, cost control, and revenue growth strategies
  • Proven track record of achieving or exceeding sales and operational KPIs
  • Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
  • Comfortable using POS systems, scheduling tools, and standard business software
  • Strong business acumen, problem-solving ability, and decision-making skills

Profile
  • Owner mentality-you think beyond the task and focus on outcomes
  • Hands-on leadership style with a willingness to step into any role
  • High energy, results-driven, and solutions-oriented
  • Ability to adapt quickly in a fast-paced, ever-changing environment
  • Strong communication skills with the ability to motivate and influence others
  • Commitment to integrity, safety, and doing right by the customer and team

Work Environment & Physical Requirements
  • Ability to stand, walk, bend, and move throughout the service center for extended periods
  • Comfortable working in a fast-paced, physically active environment
  • Ability to lift up to 20 pounds
  • Availability to work weekends and evenings hours based on business needs, expecting to spend around 50 hours per week on site

Qualifications
  • High school diploma or equivalent required;
  • 3+ years of people leadership experience; automotive or service retail management preferred
  • Strong understanding of P&L management, cost control, and revenue growth strategies
  • Proven track record of achieving or exceeding sales and operational KPIs
  • Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
  • Comfortable using POS systems, scheduling tools, and standard business software
  • Strong business acumen, problem-solving ability, and decision-making skills

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