ZipRecruiter

Log In

1

Service Center Manager Jobs in Utah (NOW HIRING)

Estes Express

Service Center Clerk II

Salt Lake City, UT · On-site

$15.25 - $18.75/hr

Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management * Maintain a clean and organized OS&D area * Contact customers and coordinate ...

Walmart

Optical Center Manager

Syracuse, UT · On-site

$28 - $43/hr

... service approaches and techniques to ensure CustomerMember needs complaints and issues are ... Center Associates in ensuring confidentiality of information documentation and assigned ...

Walmart

Optical Center Manager

Midvale, UT · On-site

$27 - $37/hr

... service approaches and techniques to ensure CustomerMember needs complaints and issues are ... the Vision Center by analyzing and interpreting reports implementing and monitoring asset ...

Walmart

Optical Center Manager

West Haven, UT · On-site

$27 - $37/hr

... service approaches and techniques to ensure CustomerMember needs complaints and issues are ... the Vision Center by analyzing and interpreting reports implementing and monitoring asset ...

previous page

Showing results 41-60

All JobsService Center JobsService Center Manager JobsService Center Manager Jobs in Utah

Service Center Manager information

See Utah salary details

$19.1K

$72K

$128.4K

How much do service center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service center manager in Utah is $72,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What is a service center manager?

A Service Center Manager oversees the daily operations of a service center, ensuring customer satisfaction, efficient workflow, and high-quality service delivery. They are responsible for managing staff, handling customer concerns, and meeting performance targets. Their duties often include scheduling, training employees, maintaining inventory, and ensuring compliance with company policies and safety regulations. Service Center Managers play a key role in optimizing operations and driving the success of the service center.

What are some common challenges a service center manager faces when leading a team, and how can they be effectively addressed?

Service Center Managers often face challenges such as balancing high customer service expectations with operational efficiency, managing diverse teams, and quickly resolving unexpected issues like staff shortages or equipment failures. Effective managers address these challenges by fostering open communication, providing ongoing training, and implementing clear processes for escalation and problem-solving. Building a strong team culture and regularly reviewing performance metrics also help ensure goals are met and service levels remain high.

What are the key skills and qualifications needed to thrive as a service center manager, and why are they important?

To thrive as a Service Center Manager, you need strong leadership abilities, customer service expertise, and experience in operations management, often supported by a business degree or relevant industry experience. Familiarity with CRM software, inventory management systems, and standard operating procedures is typically required. Effective communication, problem-solving skills, and the ability to motivate teams are crucial soft skills in this role. These competencies are essential for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance in a fast-paced environment.

What is the difference between Service Center Manager vs Service Advisor?

AspectService Center ManagerService Advisor
CredentialsManagement experience, industry certificationsCustomer service skills, automotive knowledge
Work EnvironmentOversees entire service department operationsInteracts directly with customers and technicians
Employer & Industry UsageAutomotive dealerships, repair shopsAutomotive service departments, dealerships

The Service Center Manager oversees the entire service department, focusing on operations, staff management, and customer satisfaction. The Service Advisor primarily interacts with customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

How much does a service center manager make?

The average salary for a service center manager in Ohio is approximately $60,000 to $80,000 per year, depending on experience, certifications, and the size of the facility. Salaries can vary based on industry, location, and the manager's responsibilities, such as overseeing staff and operations.

What cities in Utah are hiring for Service Center Manager jobs?

Cities in Utah with the most Service Center Manager job openings:

Infographic showing various Service Center Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,005 per year, or $34.6 per hour.

Service Center Clerk II

Estes Express Lines

Salt Lake City, UT • On-site

$23 - $25.50/hr

Full-time

Posted 28 days ago

Estes Express Lines rating

8.3

Company rating: 8.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

4th of 64 rated delivery companies

Job description


Job Summary:
  • Answer telephones with a heavy call volume and direct calls with accuracy
  • Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
  • Prepare all paperwork and the repackaging of all OS&D freight
  • Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management
  • Maintain a clean and organized OS&D area
  • Contact customers and coordinate delivery times to schedule appointments for freight delivery
  • Identify freight bills requiring special delivery instructions
  • Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipments
  • Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
  • Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
  • Verify and process paperwork and procedures concerning claims, charges and tracing of freight
  • Scan and/or image bill of lading receipts
  • Transfer information from the bill of lading to the bill format to prepare bills for freight movement
  • Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
  • Place shipments on-hand
  • Assist with handling dispatch phones to assist with customers and drivers
  • Regular attendance is required.
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
  • High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
  • Experience in billing, collections, tracing & OS&D preferred
  • Computer skills; proficient in MS Word and Excel required
  • AS400 experience strongly preferred
  • Strong customer service skills
  • Good clerical skills
  • Possess excellent verbal and written communication and listen skills
  • Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management
  • Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined
  • Experience in the transportation industry a plus although not required
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
About Us
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.

What Estes Express Lines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Estes Express Lines logo

About Estes Express Lines

Sourced by ZipRecruiter

Estes Express Lines, headquartered in Richmond, Virginia, USA, is a full-service freight transportation provider. Founded in 1931, the company has grown to be one of the leading freight carriers in North America. They serve customers across the continental U.S., Canada, Mexico, and across the globe with an extensive network of nearly 260 terminals. Their services encompass less-than-truckload (LTL), time-critical guaranteed, volume and truckload, global, and custom solutions. Estes values reliability, responsibility, and resources, showing their commitment to delivering quality services and an unmatched freight transportation network.

Industry

Trucking

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1931

View All Estes Express Lines Jobs

Apply