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Service Assistant Jobs in Boston, MA (NOW HIRING)

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Service Assistant information

See Boston, MA salary details

$8

$18

$27

How much do service assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service assistant in Boston, MA is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Service Assistant vs Customer Service Representative?

AspectService AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentRetail, hospitality, healthcare settingsCall centers, retail, service industries
Employer & Industry UsageHospitals, hotels, retail storesTelecom, retail, banking

Service Assistants typically work in physical environments assisting customers directly, often requiring on-the-job training. Customer Service Representatives usually work in call centers or office settings, focusing on communication via phone or online. Both roles aim to support customer needs but differ mainly in work environment and interaction style.

What is a service assistant?

A service assistant is a worker who supports customer service operations by assisting staff with tasks such as greeting customers, managing appointments, and maintaining the service area. They often work in retail, hospitality, or healthcare environments and may require good communication skills and basic knowledge of the industry tools or procedures.

What is the role of a service assistant?

A service assistant supports customer service operations by assisting clients, handling inquiries, and performing basic tasks such as setting up equipment or maintaining cleanliness. They often work in environments like retail, hospitality, or healthcare and may require good communication skills and a customer-focused attitude.

What are the most commonly searched types of Service jobs in Boston, MA?

The most popular types of Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Service Assistant jobs?

Cities near Boston, MA with the most Service Assistant job openings:

Service Assistant jobs near you
Infographic showing various Service Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,261 per year, or $18.4 per hour.

Terrain Cafe | Wayland | Service Assistant

Urban Outfitters, Inc.

Wayland, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

URBN rating

6.7

Company rating: 6.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

32nd of 104 rated fashion retailers

Job description

Terrain Cafe is expanding, opening our fourth location in Wayland, MA this August! We are looking for dynamic hospitality industry professionals to build our opening team. We are hiring for an August 10th start date! Both full-time and part-time positions available!

We are seeking a dedicated and detail-oriented Service Assistant to support the success of our customer experience. This is a key position that ensures a clean, organized dining room, timely table service, prompt and accurate delivery of menu items, and seamless collaboration across service roles. It’s ideal for someone who thrives in a fast-paced, guest-facing environment and is eager to learn and grow within the hospitality industry. 


Guest Experience & Table Support 

  • Deliver food and beverages accurately, with an understanding of menu details. 

  • Assist with guest needs and relay questions or concerns to the appropriate team member. 

  • Clear and reset tables within 3 minutes of guest departure. 

  • Assist with packaging takeout orders. 

  • Maintain awareness of the dining room and proactively assist where needed. 

Dining Room & Service Maintenance 

  • Keep kitchen expo areas, service stations, and dining room clean and organized. 

  • Polish and restock silverware, glassware, and plateware throughout the shift. 

  • Monitor and remove trash and recycling regularly. 

  • Ensure safe and clear walkways for guests and staff at all times. 

Operational & Team Support 

  • Memorize table and seat numbers to aid in efficient service. 

  • Learn menu details, ingredients, and allergen protocols. 

  • Communicate guest concerns clearly to team leads. 

  • Assist FOH staff during high-volume periods. 

  • Help with opening and closing duties, including setting/resetting the dining room. 


  • Previous restaurant or food service experience preferred, but not necessary. This is an entry level position where anyone with a passion for details will thrive. 

  • Polished, professional appearance with a positive, team-oriented attitude. 

  • Ability to multitask and stay calm under pressure. 

  • Strong communication and interpersonal skills are important. 

  • Flexible availability preferred- may include mornings, evenings, weekends, and select holidays. 

  • Physically able to: 

  • Stand and walk for extended periods 

  • Bend, reach, lift up to 50 lbs. 

  • Work in a dynamic, fast-paced environment 


 Why Work with Us? 

  • Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement 

  • Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus   

  • Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture 

  • Employee perks, discounts & benefits across URBN brands 

Benefits 

Eligible full-time employees enjoy access to URBN’s competitive benefits package, including: 

  • Medical, dental, and vision insurance 

  • Paid Time Off (PTO) 

  • 401(k) with retirement savings plans 

  • Learn more: urbn.com/work-with-us/benefits 


URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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