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Service Advisor Jobs in Worcester, MA (NOW HIRING)

asburyauto

Service Advisor - Porsche Boston

Natick, MA · On-site

$75K - $110K/yr

Automotive Service Advisor $75,000.00 - $110,000.00 annually + Weekly Pay + Comprehensive Benefits The final pay offered to a successful candidate will be dependent on several factors that may ...

asburyauto

Service Advisor - Porsche Boston

Natick, MA · On-site

$75K - $110K/yr

Automotive Service Advisor $75,000.00 - $110,000.00 annually + Weekly Pay + Comprehensive Benefits The final pay offered to a successful candidate will be dependent on several factors that may ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA

$50K - $80K/yr

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA · On-site

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

asburyauto

Service Advisor - Hyundai Auburn

Auburn, MA

$55K - $100K/yr

As a Service Advisor , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer ...

asburyauto

Service Advisor - Hyundai Auburn

Auburn, MA

$55K - $100K/yr

As a Service Advisor , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer ...

asburyauto

Service Advisor - Hyundai Auburn

Auburn, MA

$55K - $100K/yr

As a Service Advisor , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer ...

asburyauto

Service Advisor - Hyundai Auburn

Auburn, MA

$55K - $100K/yr

As a Service Advisor , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer ...

Franklin Ford

Automotive Service Advisor

Franklin, MA

$50K - $120K/yr

Franklin Ford is seeking a dedicated and customer-focused Automotive Service Advisor to join our team in Franklin, MA. In this role, you will be the key liaison between our customers and our service ...

Franklin Ford

Automotive Service Advisor

Franklin, MA

$50K - $120K/yr

Franklin Ford is seeking a dedicated and customer-focused Automotive Service Advisor to join our team in Franklin, MA. In this role, you will be the key liaison between our customers and our service ...

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Showing results 21-40

All JobsService Advisor JobsService Advisor Jobs in Worcester, MA

Service Advisor information

See Worcester, MA salary details

$11

$25

$45

How much do service advisor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service advisor in Worcester, MA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $29.76 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,824 per year, or $25.9 per hour.

Service Advisor - Toyota Auburn

asburyauto

Auburn, MA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Previous Experience Required**

Automotive Service Advisor 
$85,000.00 - $140,000.00 + Weekly Pay + Comprehensive Benefits

(Wage is comprised of base salary and % of department profit to be determined as part of pay plan). The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor at Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience. Does this sound like you? Apply now!

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Generate and provide customer with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls 
  • Maintain and schedule service appointments 
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer’s warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills 
  • Previous automotive Service Advisor experience heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license 
  • Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

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