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Service Advisor Jobs in Reno, NV (NOW HIRING)

The Service Advisor plays a pivotal role in ensuring exceptional customer service within the dealership service environment. This position serves as the primary point of contact between customers and ...

Service Advisor

Reno, NV · On-site

$50K - $75K/yr

Service Advisor Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services ...

Service Advisor

Reno, NV · On-site

$50K - $75K/yr

Service Advisor Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services ...

The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and ...

Service Advisor

Reno, NV · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Service Advisor

Reno, NV · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

The BMW Service Advisor at Bill Pearce Motors will serve as the primary point of contact for customers seeking service for their BMW vehicles. This individual will work in a fast-paced environment to ...

The MINI Service Advisor at Bill Pearce Motors will serve as the primary point of contact for customers seeking service for their MINI's. This individual will work in a fast-paced environment to ...

The BMW Service Advisor at Bill Pearce Motors will serve as the primary point of contact for customers seeking service for their BMW vehicles. This individual will work in a fast-paced environment to ...

BMW Service Advisor

Reno, NV · On-site

$6.0K - $11K/mo

The BMW Service Advisor at Bill Pearce Motors will serve as the primary point of contact for customers seeking service for their BMW vehicles. This individual will work in a fast-paced environment to ...

Mini Service Advisor

Reno, NV · On-site

$6.0K - $11K/mo

The MINI Service Advisor at Bill Pearce Motors will serve as the primary point of contact for customers seeking service for their MINI's. This individual will work in a fast-paced environment to ...

The MINI Service Advisor at Bill Pearce Motors will serve as the primary point of contact for customers seeking service for their MINI's. This individual will work in a fast-paced environment to ...

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Service Advisor information

See Reno, NV salary details

$11

$25

$45

How much do service advisor jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service advisor in Reno, NV is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $29.71 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.

What are the most commonly searched types of Service Advisor jobs in Reno, NV?

The most popular types of Service Advisor jobs in Reno, NV are:

What are popular job titles related to Service Advisor jobs in Reno, NV?

For Service Advisor jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Reno, NV look for?

The top searched job categories for Service Advisor jobs in Reno, NV are:

What cities near Reno, NV are hiring for Service Advisor jobs?

Cities near Reno, NV with the most Service Advisor job openings:

Infographic showing various Service Advisor job openings in Reno, NV as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $53,783 per year, or $25.9 per hour.

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago


Job description

Service Advisor
Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence.
We are seeking a Service Advisor to join our team. Our Service Advisors are the face of the service department - the link between our customers and our technicians. We are looking for someone who is organized, customer-focused, and motivated to deliver an exceptional service experience every day. This role rewards people who can build trust, communicate clearly, and turn a service visit into a lasting customer relationship.
Benefits
  • Competitive salary plus performance-based commissions or bonuses
  • Health, dental, and vision insurance
  • 401(k) plan
  • Ongoing manufacturer and dealership training opportunities
  • Employee vehicle purchase program
Responsibilities
  • Greet service customers, perform vehicle workarounds, and accurately document customer concerns on repair orders
  • Set realistic expectations on repair timelines and costs, then communicate vehicle status proactively throughout the day
  • Recommend and present additional services or maintenance items based on technician findings
  • Coordinate with service technicians to ensure timely and accurate repair completion
  • Review completed repair orders with customers at delivery, explaining all work performed
  • Follow up with customers after service visits to ensure satisfaction and build return loyalty
Requirements
  • At least 1 year of experience as a service advisor or in a dealership service role preferred
  • Strong interpersonal and communication skills with the ability to explain technical information clearly
  • Experience with dealership management systems (CDK, Reynolds & Reynolds, or similar)
  • Ability to manage a high-volume workload accurately in a fast-paced environment
  • Valid driver's license with a clean MVR

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.