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Service Advisor Jobs in Milwaukee, WI (NOW HIRING)

Palmen CDJR of Racine

Service Advisor

Racine, WI

Accredited training in service advisor skills, customer satisfaction and quality control * Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to ...

Fuel Powersports

Service Advisor

West Bend, WI

The Service Advisor at Fuel Powersports will be responsible for providing excellent customer service and technical advice to clients regarding powersports products. Responsibilities: * Assist ...

Lake Auto Group

Be Seen First

Automotive Service Advisor

Milwaukee, WI · On-site

$75K - $150K/yr

Automotive Service Advisor Experienced Service Advisors & Customer Service Professionals Welcome Lake Chevrolet & Lake Ford | Milwaukee, Wisconsin Build a Career with One of Wisconsin's Premier ...

Fuel Powersports

Service Advisor

West Bend, WI · On-site

The Service Advisor at Fuel Powersports will be responsible for providing excellent customer service and technical advice to clients regarding powersports products. Responsibilities: * Assist ...

Camping World

Service Advisor

Sturtevant, WI · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Ewald Automotive Group

Service Advisor

Hartford, WI · On-site

We're also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award -- and we're still growing! We're looking for a Service Advisor to be the key point of contact between our ...

RUSS DARROW GROUP

Service Advisor

Waukesha, WI · On-site

Summary The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first ...

RUSS DARROW GROUP

Service Advisor

Milwaukee, WI · On-site

Summary The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first ...

Ewald Automotive Group

Service Advisor

Hartford, WI · On-site

We're also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award - and we're still growing! We're looking for a Service Advisor to be the key point of contact between our ...

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Showing results 21-40

All JobsService Advisor JobsService Advisor Jobs in Milwaukee, WI

Service Advisor information

See Milwaukee, WI salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service advisor in Milwaukee, WI is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $29.38 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $53,145 per year, or $25.6 per hour.

Service Advisor

Palmen CDJR of Racine

Racine, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Summary: Service Writers are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.

Our commitment to employees far exceeds the opportunity for career growth, we're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.

Looking for a visual? Here is a message from our Dealer Principal

Benefits and Perks:

  • Medical, Dental, Vision insurance and wellness plans
  • 401K program with a company MATCH!
  • Paid Time Off and flexible scheduling
  • Life Insurance
  • Creative and competitive pay plan options
  • Free employee assistance program
  • Tuition reimbursement program
  • Catered lunches on Saturdays
  • Employee discounts on sales and service
  • Paid training
  • Internal company advancement
  • Company events, sales competitions, and weekly incentives

Qualifications:

  • High school diploma or equivalent
  • Valid commercial driver’s license & clean driving record
  • Accredited training in service advisor skills, customer satisfaction and quality control
  • Automotive service advisor experience
  • Ability to read, write and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines

Responsibilities:

  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
  • Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions
  • Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate

Palmen Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.