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Service Advisor Jobs in Decatur, GA (NOW HIRING)

Jim Ellis Automotive Group

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Hyundai today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Jim Ellis Kia of Kennesaw

SERVICE ADVISOR

Kennesaw, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Kia of Kennesaw today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee ...

Hennessy Auto Group

Service Advisor

Atlanta, GA · On-site

As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience. What we offer: * Top-notch facilities * Paid training and ...

VANTAGE MOBILITY LLC

Service Advisor

Tucker, GA · On-site

The Service Advisor acts as a trusted consultant and primary point of contact for customers seeking mobility equipment solutions. This role involves assessing customer needs, providing expert ...

Jim Ellis Audi Atlanta

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Audi Atlanta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Jim Ellis Mazda Marietta

SERVICE ADVISOR

Marietta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Mazda of Marietta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee ...

Jim Ellis Kia of Kennesaw

SERVICE ADVISOR

Kennesaw, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Kia of Kennesaw today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee ...

Jim Ellis Audi Atlanta

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Audi Atlanta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Jim Ellis Mazda Maserati

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Maserati/Alfa Romeo today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee ...

Hennessy Auto Group

Service Advisor

Atlanta, GA · On-site

At Hennessy, service advisors are the face of the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are ...

Hennessy Lexus

Service Advisor

Atlanta, GA · On-site

As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience. What we offer: * Top-notch facilities * Paid training and ...

Hennessy Auto Group

Service Advisor

Alpharetta, GA · On-site

As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience. What we offer: * Top-notch facilities * Paid training and ...

Evolution Cars

Dealership Service Advisor

Conyers, GA · On-site

Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs, and scheduling appointments for our capable service technicians. In this role, you'll use ...

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All JobsService Advisor JobsService Advisor Jobs in Decatur, GA

Service Advisor information

See Decatur, GA salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service advisor in Decatur, GA is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $29.09 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Decatur, GA as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,665 per year, or $25.3 per hour.

Automotive Service Advisor

Marietta, GA

Meineke Car Care Center - Marietta 2899
See more jobs at Meineke Car Care Center - Marietta 2899external

Full-time

Re-posted 4 days ago

Job description

As an Automotive Service Advisor, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Advisor is also the liason ensuring a work order is properly communicated to the technician and parts vendors accurately.  You will be responsible for receiving and processing any returns timely.

Essential Duties And Responsibilities

  • Greet every customer that enters our facility with hospitality and respect.
  • Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
  • Manage the store’s workflow in an effective and efficient manner.
  • Consistently and effectively sell our services without jeopardizing honesty and integrity.
  • Maintain a positive attitude and team atmosphere at all times.
  • Communicate on the phone in a clear, professional manner
  • Build long-term relationships between the store, yourself and the customer.
  • Directs, coordinates, and participates in performing customer service activities
  • Assist other employees as needed.

Service Advisors will always need to conduct themselves professionally. They need to represent the Meineke brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.


Qualifications:  Licenses, Registrations:

  • Current driver’s licenses.
  • Driving record acceptable to our current insurance carrier.
  • Preferred Skills And Experience
  • 3+ years of experience in aftermarket automotive repair preferred
  • Proficiency in Windows based computer software and automotive store applications.
  • Experience in automotive customer service and service sales
  • ASE certification in service management or equivalent experience
  • High school diploma or GED
  • Associates degree or undergraduate degree

Physical Requirements
The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

  • You will be on your feet for most of the workday (standing, walking, etc)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment
  • Using a keyboard and mouse several times daily
  • Using a standard handset phone several times daily

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