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Service Advisor Jobs in Decatur, GA (NOW HIRING)

Jim Ellis Kia of Kennesaw

SERVICE ADVISOR

Kennesaw, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Kia of Kennesaw today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee ...

Jim Ellis Audi Atlanta

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Audi Atlanta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Jim Ellis Chevrolet Atlanta

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Chevrolet today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts ...

Jim Ellis Audi Marietta

SERVICE ADVISOR

Marietta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Audi Marietta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

TLS Motorworks

Automotive Service Advisor

Chamblee, GA · On-site

$65K - $120K/yr

Automotive Service Advisor - TLS Motorworks (No Weekends) Compensation: $65,000-$120,000+ | Monday-Friday TLS Motorworks is an established independent automotive repair shop specializing in Japanese ...

Hennessy Auto Group

Service Advisor

Atlanta, GA · On-site

As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience. What we offer: * Top-notch facilities * Paid training and ...

Jim Ellis Audi Marietta

SERVICE ADVISOR

Marietta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Audi Marietta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Hennessy Lexus

Service Advisor

Atlanta, GA

As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience. What we offer: * Top-notch facilities * Paid training and ...

Jim Ellis Automotive Group

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Hyundai today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Jim Ellis Kia of Kennesaw

SERVICE ADVISOR

Kennesaw, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Kia of Kennesaw today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee ...

Jim Ellis Audi Atlanta

SERVICE ADVISOR

Atlanta, GA

Keep reading to see how you can join our team as a Service Advisor at Audi Atlanta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Angela Krause Ford

Ford Service Advisor

Alpharetta, GA · On-site

Ford Automotive Service Advisor About the company: Angela Krause Ford Lincoln has been the leading Ford & Lincoln dealer in the Northern Atlanta area for over 25 years. We attribute our longevity to ...

Angela Krause Ford

Ford Service Advisor

Alpharetta, GA · On-site

Ford Automotive Service Advisor About the company: Angela Krause Ford Lincoln has been the leading Ford & Lincoln dealer in the Northern Atlanta area for over 25 years. We attribute our longevity to ...

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All JobsService Advisor JobsService Advisor Jobs in Decatur, GA

Service Advisor information

See Decatur, GA salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for service advisor in Decatur, GA is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $29.09 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are the most commonly searched types of Service Advisor jobs in Decatur, GA? The most popular types of Service Advisor jobs in Decatur, GA are:
What job categories do people searching Service Advisor jobs in Decatur, GA look for? The top searched job categories for Service Advisor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Service Advisor jobs? Cities near Decatur, GA with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Decatur, GA as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, 3% Hybrid, and 26% Remote job distribution, with an average salary of $52,665 per year, or $25.3 per hour.
SERVICE ADVISOR

SERVICE ADVISOR

Jim Ellis Kia of Kennesaw

Kennesaw, GA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Kia of Kennesaw today!  

What Jim Ellis Can Offer You:

  • Weekly Pay Checks + Bonuses based on performance
  • Employee discounts on products, services, and vehicle purchases
  • Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off
  • Employee Referral Program of up to $500 per referral
  • Medical, Dental, and Vision Insurance
  • 401k 
  • Provided lunch on Saturdays
  • Career advancement opportunities and promotions from within
  • Highly competitive pay and productive shop
  • Paid Training
  • Long-term and Short-term Disability
  • Employee Assistance Program
  • $10,000 company-paid life insurance for full-time employees (additional coverage available)
  • Continued Education with Dale Carnegie and DeVry University

Your Responsibilities & Essential Job Duties:

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
  • Communicate additional repair and service needs to the customer based on vehicle inspection
  • Administer the manufacturer warranty for qualifying vehicle repairs
  • Confirm and offer resolution to customer concerns
  • Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Job Requirements & Qualifications:

  • High school diploma or equivalent preferred
  • Must be authorized to work in the US
  • Must have a valid Driver's License
  • Minimum of 18 years of age to be able to drive for the company
  • Previous Service Advisor experience is preferred
  • CDK experience is preferred
  • Ability to multi-task in a fast-paced work environment
  • Basic mechanical understanding of a vehicle

Why Choose Jim Ellis?

Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!

Apply now!

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.

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