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Service Advisor Jobs in Decatur, GA (NOW HIRING)

Hennessy Auto Group

Service Advisor

Atlanta, GA · On-site

  • Retirement

As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience. What we offer: * Top-notch facilities * Paid training and ...

VANTAGE MOBILITY LLC

Service Advisor

Tucker, GA

The Service Advisor acts as a trusted consultant and primary point of contact for customers seeking mobility equipment solutions. This role involves assessing customer needs, providing expert ...

Mercedes Benz of South Atlanta

SERVICE ADVISOR

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Keep reading to see how you can join our team as a Service Advisor at Mercedes-Benz of Atlanta South today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee ...

Jim Ellis Audi Marietta

SERVICE ADVISOR

Marietta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Keep reading to see how you can join our team as a Service Advisor at Audi Marietta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Jim Ellis Audi Atlanta

SERVICE ADVISOR

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Keep reading to see how you can join our team as a Service Advisor at Audi Atlanta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Jim Ellis Kia of Kennesaw

SERVICE ADVISOR

Kennesaw, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Kia of Kennesaw today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee ...

Vantage Mobility

Service Advisor

Tucker, GA · On-site

$28 - $30/hr

The Service Advisor acts as a trusted consultant and primary point of contact for customers seeking mobility equipment solutions. This role involves assessing customer needs, providing expert ...

Jim Ellis Automotive Group

SERVICE ADVISOR

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Hyundai today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Vantage Mobility LLC

Service Advisor

Tucker, GA · On-site

The Service Advisor acts as a trusted consultant and primary point of contact for customers seeking mobility equipment solutions. This role involves assessing customer needs, providing expert ...

Jim Ellis Toyota of McDonough

SERVICE ADVISOR

Mcdonough, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Toyota of McDonough today! What Jim Ellis Can Offer You: * Weekly pay * Team member discounts on products, services ...

Evolution Cars

Dealership Service Advisor

Conyers, GA · On-site

Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs, and scheduling appointments for our capable service technicians. In this role, you'll use ...

Jim Ellis Toyota of McDonough

SERVICE ADVISOR

Mcdonough, GA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Toyota of McDonough today! What Jim Ellis Can Offer You: * Weekly pay * Team member discounts on products, services ...

Jim Ellis Toyota of McDonough

SERVICE ADVISOR

Mcdonough, GA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Toyota of McDonough today! What Jim Ellis Can Offer You: * Weekly pay * Team member discounts on products, services ...

Regal Nissan

Nissan Service Advisor

Roswell, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing excellent service and guidance throughout their vehicle maintenance and repair process. If you are ...

Regal Nissan Inc

Nissan Service Advisor

Roswell, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing excellent service and guidance throughout their vehicle maintenance and repair process. If you are ...

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All JobsService Advisor JobsService Advisor Jobs in Decatur, GA

Service Advisor information

See Decatur, GA salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service advisor in Decatur, GA is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $29.09 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,665 per year, or $25.3 per hour.

Service Advisor

Hennessy Automobile Companies

Alpharetta, GA

Full-time

Retirement

Posted 7 days ago

Job description

Description

At Hennessy Land Rover North Atlanta service advisors are the face of the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience.

What we offer:

  • Top-notch facilities
  • Paid training and certifications
  • Unlimited career growth opportunities
  • Full range benefits
  • 401(k) with matching contributions

What you'll do:

  • Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
  • Acknowledge automotive problems and services needed by listening to the customer's description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed
  • Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly..
  • Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer's approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
  • Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
  • Develop estimates by costing materials, supplies and labor; calculate customer's payment, including deductibles.
  • Maintain vehicle records by recording service and repairs.
  • Update job and product knowledge as required by Hennessy or the manufacturer.
  • Communicate professionally and provide updates on customer repairs as needed to technicians and the parts department.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:

  • Accountability - We take ownership of our words, actions, results, and commitments.
  • Teamwork - We are better when we work together.
  • Kindness - We show compassion and care for others.
  • Grit - We have the heart and determination to see it through.
  • Integrity - We are trustworthy, honest, and do what's right.
  • Curiosity - We ask questions to seek understanding.

Requirements

What we expect:

  • Must submit to a background and drug screen
  • Maintain a valid Georgia driver's license with an acceptable driving record
  • Excellent oral and written communication skills
  • Prior experience in the automotive industry is strongly preferred
  • Exceptional customer service
  • High level of detail orientation and accuracy
  • Proven experience working within a team environment

Working Environment & Physical Demands

Must be able to perform physical activities such as, but not limited to, lifting equipment (up to 25 lbs. unassisted), bending, standing, walking and driving vehicles. Must be able to handle working long hours and weekends.


We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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