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Service Advisor Jobs in Decatur, GA (NOW HIRING)

Lithia Motors, Inc.

Service Advisor

Smyrna, GA · On-site

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract ...

Rush Enterprises

Service Advisor

Atlanta, GA

$60K - $65K/yr

Responsibilities The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers opens the door to the world ...

Rush Enterprises

Service Advisor

Atlanta, GA

$60K - $65K/yr

Responsibilities The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers opens the door to the world ...

Murphy-Hoffman Company

Service Advisor

Mableton, GA · On-site

Job Details Job Title Service Advisor Business Function Service Branch Name MHC Kenworth-Atlanta Date 06-19-2026 Address 5860 Riverview Road City Mableton State GA Job Overview & Essential Functions ...

Steve Rayman Chevrolet

Service Advisor

Smyrna, GA · On-site

$3.0K/mo

Steve Rayman Chevrolet is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in GM vehicles, we're ...

Landmark Automotive Group

Service Advisor

Morrow, GA · On-site

Service Advisor - Landmark Dodge Chrysler Jeep Ram - Morrow, GA We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule ...

Landmark Automotive Group

Service Advisor

Morrow, GA · On-site

Service Advisor - Landmark Dodge Chrysler Jeep Ram - Morrow, GA We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule ...

Rush Enterprises

Service Advisor

Doraville, GA · On-site

$60K - $65K/yr

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers opens the door to the world of opportunity. We ...

Steve Rayman Chevrolet

Service Advisor

Smyrna, GA · On-site

$3.0K/mo

Steve Rayman Chevrolet is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in GM vehicles, we're ...

Steve Rayman Chevrolet

Service Advisor

Smyrna, GA · On-site

$3.0K/mo

Steve Rayman Chevrolet is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in GM vehicles, we're ...

ZT Automotive

Service Advisor

Smyrna, GA · On-site

$45K - $140K/yr

Steve Rayman Chevrolet is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in GM vehicles, we're ...

Rush Enterprises

Service Advisor

Doraville, GA

$65K/yr

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers opens the door to the world of opportunity. We ...

Ed Voyles Automotive Group

Service Advisor

Smyrna, GA · On-site

Service Advisor We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and ...

Hennessy Auto Group

Service Advisor

Atlanta, GA · On-site

At Hennessy, service advisors are the face of the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are ...

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All JobsService Advisor JobsService Advisor Jobs in Decatur, GA

Service Advisor information

See Decatur, GA salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for service advisor in Decatur, GA is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $29.09 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are the most commonly searched types of Service Advisor jobs in Decatur, GA? The most popular types of Service Advisor jobs in Decatur, GA are:
What job categories do people searching Service Advisor jobs in Decatur, GA look for? The top searched job categories for Service Advisor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Service Advisor jobs? Cities near Decatur, GA with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Decatur, GA as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, 3% Hybrid, and 26% Remote job distribution, with an average salary of $52,665 per year, or $25.3 per hour.
Service Advisor

Service Advisor

Lithia Motors, Inc.

Smyrna, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Lithia Motors rating

7.4

Company rating: 7.4 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

45th of 145 rated car dealerships

Job description

Dealership:
L0582 Wade Ford
Wade Ford
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.

Qualifications:
  • Previous Service Advisor experience, preferred.
  • Prior experience as an automotive technician a plus.
  • A team player who is focused on providing exemplary customer service.
  • Basic mechanical understanding of an automobile.
  • Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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