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Service Advisor Jobs in Decatur, GA (NOW HIRING)

Murphy-Hoffman Company

Service Advisor

Lake City, GA · On-site

Job Details Job Title Service Advisor Business Function Carrier Branch Name MHC Carrier Transicold-Atlanta Date 09-04-2026 Address 1789 Forest Parkway City Lake City State GA Job Overview & Essential ...

Smith Automotive Group

SERVICE ADVISOR

Morrow, GA · On-site

As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner. * Inspect vehicle and refer to service history to accurately identify ...

Landmark Automotive Group

Service Advisor

Morrow, GA · On-site

Service Advisor - Landmark Dodge Chrysler Jeep Ram - Morrow, GA We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule ...

Steve Rayman Chevrolet

Service Advisor

Smyrna, GA · On-site

$3.0K/mo

Steve Rayman Chevrolet is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in GM vehicles, we're ...

Steve Rayman Chevrolet

Service Advisor

Smyrna, GA · On-site

$3.0K/mo

Steve Rayman Chevrolet is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in GM vehicles, we're ...

Steve Rayman Chevrolet

Service Advisor

Smyrna, GA · On-site

$3.0K/mo

Steve Rayman Chevrolet is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in GM vehicles, we're ...

ZT Automotive

Service Advisor

Smyrna, GA · On-site

$45K - $140K/yr

Steve Rayman Chevrolet is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in GM vehicles, we're ...

Landmark Automotive Group

Service Advisor

Morrow, GA · On-site

Service Advisor - Landmark Dodge Chrysler Jeep Ram - Morrow, GA We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule ...

Buddy Chevrolet

Service Advisor / Writer

Decatur, GA · On-site

$85K - $140K/yr

Only Existing Service Advisors Ranking #1 or #2 in Sales Will Be Considered. *Signing Bonus of up to $2,500! Are you the ultimate Service Advisor, dominating the leaderboard with unmatched results?

Jim Ellis Audi Marietta

SERVICE ADVISOR

Marietta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Audi Marietta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Jim Ellis Chevrolet Atlanta

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Chevrolet today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts ...

Jim Ellis Chevrolet Atlanta

SERVICE ADVISOR

Atlanta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Chevrolet today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts ...

Jim Ellis Audi Marietta

SERVICE ADVISOR

Marietta, GA · On-site

Keep reading to see how you can join our team as a Service Advisor at Audi Marietta today! What Jim Ellis Can Offer You: * Weekly Pay Checks + Bonuses based on performance * Employee discounts on ...

Heritage Cadillac

Automotive Service Advisor

Morrow, GA · On-site

$80K - $100K/yr

SERVICE ADVISOR Heritage Cadillac | Atlanta, GA Elevate Your Career. Represent a Luxury Brand. Heritage Cadillac is looking for an experienced Service Advisor who understands that luxury service is ...

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All JobsService Advisor JobsService Advisor Jobs in Decatur, GA

Service Advisor information

See Decatur, GA salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service advisor in Decatur, GA is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $29.09 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Decatur, GA as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,665 per year, or $25.3 per hour.

Service Advisor

Lake City, GA • On-site

Murphy-Hoffman Company
See more jobs at Murphy-Hoffman Companyexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Details
Job Title
Service Advisor
Business Function
Carrier
Branch Name
MHC Carrier Transicold-Atlanta
Date
09-04-2026
Address
1789 Forest Parkway
City
Lake City
State
GA
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
  • Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
  • Ensures customers receive the most expedient service available through questioning and understanding repair requests.
  • Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
  • Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
  • Inputs repair order information to data processing system and close repair orders.
  • Maintains and administers shop tool and supply requirements and status.
  • Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
  • Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
  • Participates in training to stay current on technical and warranty issues.
  • Assists in maintaining a clean shop and office area.
  • Performs other duties as assigned by a supervisor.

SAFETY-SENSITIVE
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.
Qualifications
  • CDL (preferred).
  • Minimum 4 years' experience in related field.
  • Computer experience (preferred)
  • Strong customer relations and communication skills.
  • Good leadership abilities.
  • Must have a positive can-do attitude.

Benefits
  • Competitive Salary
  • Medical, Dental and Prescription Insurance
  • Disability and Life Insurance
  • Paid Time Off program
  • 401k and Profit Sharing with Employer Match
  • Flexible Spending Account
  • Internal Promotion Opportunities
  • On the Job Training

About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled

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