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Service Advisor Jobs in Rome, GA (NOW HIRING)

HMG Careers

Remote Sales and Service Advisor

Menlo, GA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

HMG Careers

Remote Sales and Service Advisor

Mentone, AL · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

HMG Careers

Remote Sales and Service Advisor

Trion, GA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

HMG Careers

Remote Sales and Service Advisor

Centre, AL · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

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All JobsService Advisor JobsService Advisor Jobs in Rome, GA

Service Advisor information

See Rome, GA salary details

$12

$25

$45

How much do service advisor jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for service advisor in Rome, GA is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What cities near Rome, GA are hiring for Service Advisor jobs? Cities near Rome, GA with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rome, GA as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,966 per year, or $25.9 per hour.

Greenway CDJR of Rome - Service Advisor

GREENWAY AUTOMOTIVE

Rome, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

CDJR of Rome is  looking for an experienced and motivated automotive dealership Service Advisor to join our team!
The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

If this sounds like the perfect opportunity for you, then we encourage you to apply now!

RESPONSIBILITIES

  • Greets and consults with customers to interpret their needs and arrange for appropriate service
  • Serves as the primary point of contact for all automotive service and repair matters
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work
  • Sells additional needed services
  • Sets and manages the expectations for service delivery for both the customers and mechanics
  • Continuously updates customers on repair needs and completion times
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Performs other duties as assigned
  • One year of dealership Service Advisor experience, preferred
  • Must have a proven record of achieving exceptional customer satisfaction
  • Must have a valid driver's license and be in good standing
  • Must exhibit personal and professional integrity
  • Have a desire for a long term career with a growing organization
  • CDK experience; preferred

BENEFITS

  • Progressive and Competitive Pay Plan
  • Strong mentorship program to help you gain the experience you need to progress your career
  • Excellent opportunities for growth and internal promotions
  • Ongoing Training and Education
  • Employee Purchase and Service Discounts
  • Paid Vacation
  • Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
  • 401(k) Retirement Savings Plan
  • Team-oriented, professional and fun work environment

Apply