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Service Advisor Jobs in Rome, GA (NOW HIRING)

Shottenkirk Honda of Rome

Service Technician

Rome, GA · On-site

Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed * Provide estimates of time needed for additional repairs * Execute repairs under ...

Shottenkirk Honda of Rome

Service Technician

Rome, GA · On-site

Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed * Provide estimates of time needed for additional repairs * Execute repairs under ...

Shottenkirk Honda of Rome

Service Technician

Rome, GA · On-site

Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed * Provide estimates of time needed for additional repairs * Execute repairs under ...

Shottenkirk Honda of Rome

Service Technician

Rome, GA · On-site

Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed * Provide estimates of time needed for additional repairs * Execute repairs under ...

Shottenkirk Honda of Rome

Service Technician

Rome, GA · On-site

Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed * Provide estimates of time needed for additional repairs * Execute repairs under ...

Ford of Dalton

Service Technician

Dalton, GA · On-site

Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs * Execute repairs under ...

Ford of Dalton

Service Technician

Dalton, GA · On-site

Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs * Execute repairs under ...

Socket.dev

Mobile Diesel Technician

Adairsville, GA · On-site

Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. * Diesel Technician will ...

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Service Advisor information

See Rome, GA salary details

$12

$25

$45

How much do service advisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service advisor in Rome, GA is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rome, GA as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $53,966 per year, or $25.9 per hour.

Service Technician

Rome, GA • On-site

Shottenkirk Honda of Rome
See more jobs at Shottenkirk Honda of Romeexternal

Full-time

Re-posted 4 days ago

Job description

Service Technician
Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
The responsibilities of a Service Technician include diagnosing, maintaining, and repairing customer vehicles. They will have an ASE certificate and great communication skills.
Responsibilities:
  • Perform work specified on the repair order with efficiency and in accordance with dealership
  • Test drive vehicles, and test components and systems, using diagnostic tools and special service equipment
  • Diagnose, maintain, and repair vehicle automotive systems
  • Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed
  • Provide estimates of time needed for additional repairs
  • Execute repairs under warranty to manufacturer specifications

Requirements:
  • High school diploma or equivalent
  • At least 2 years of experience as an auto technician
  • Knowledge in all aspects of automotive repair and maintenance
  • Fast, eager learner and team player
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Computer skills and willingness to learn new problems
  • Ability to operate electronic diagnostic equipment
  • Clean driving record & valid driver's license

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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