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Service Advisor Jobs in DeForest, WI (NOW HIRING)

Trek Bicycle

Service Technician/Advisor

Madison, WI · On-site

$15K/mo

The Service Advisor combines strong cycling knowledge with excellent customer service and organizational skills. Because this position involves frequent conversations with customers to diagnose ...

VIOC

Customer Service Advisor

Madison, WI · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

Valvoline

Customer Service Advisor

Madison, WI · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

VIOC

Customer Service Advisor

Madison, WI · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

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All JobsService Advisor JobsService Advisor Jobs in DeForest, WI

Service Advisor information

See DeForest, WI salary details

$12

$26

$45

How much do service advisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service advisor in DeForest, WI is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $30.00 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What cities near DeForest, WI are hiring for Service Advisor jobs?

Cities near DeForest, WI with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in DeForest, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,289 per year, or $26.1 per hour.

Automotive Service Advisor

Metro Kia of Madison

Madison, WI • On-site

$50 - $100/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Automotive Service Advisor

Metro Kia of Madison | Madison, WI

Turn Great Customer Service into a Great Career

Do you enjoy helping people, solving problems, and working in a fast-paced environment where every day is different? If so, Metro Kia of Madison wants to meet you.

We're looking for an energetic, customer-focused Automotive Service Advisor to be the face of our award-winning Kia Service department. You'll build relationships with customers, coordinate with our technicians, and help guide every guest through their service experience—from check-in to vehicle delivery.

If you thrive under pressure, enjoy working with people, and want unlimited earning potential with a dealership that invests in its employees, this is the opportunity for you.

Schedule

  • Monday-Friday: 8:00 AM – 5:30 PM
  • Rotating Saturdays: 8:00 AM – 3:00 PM

Compensation

$50,000 – $100,000+ annually

Your income is based on your performance, customer satisfaction, and ability to build lasting relationships.

Why Join Metro Kia of Madison?

At Metro Kia of Madison, we believe happy employees create happy customers. We work hard, support one another, celebrate success, and promote from within whenever possible.

We offer:

  • Competitive compensation
  • Medical, Dental and Vision Insurance
  • 401(k)
  • Paid Vacation
  • Paid Training and Career Development
  • Advancement Opportunities
  • Employee Vehicle Purchase Program
  • Employee Discounts on Parts, Service, and Vehicles
  • Long-Term Career Stability
  • Supportive Team Environment

What You\'ll Do

  • Welcome customers with professionalism and enthusiasm.
  • Work the service drive to ensure every customer receives prompt and exceptional service.
  • Listen to customer concerns and accurately document repair requests.
  • Clearly explain maintenance recommendations and repair estimates.
  • Coordinate repairs with our Technicians to keep work flowing efficiently.
  • Keep customers informed throughout the repair process.
  • Schedule future maintenance and build long-term customer relationships.
  • Answer phone calls and owner inquiries with a concierge-level customer service approach.
  • Help maximize Technician productivity by effectively managing repair order scheduling.
  • Deliver an outstanding ownership experience that keeps customers coming back.

What We\'re Looking For

  • Previous Automotive Service Advisor experience preferred (1+ year)
  • Strong customer service and relationship-building skills
  • Excellent communication and listening abilities
  • Organized and detail-oriented
  • Ability to multitask in a fast-paced environment
  • Positive attitude with a team-first mentality
  • Professional appearance and demeanor
  • Valid driver\'s license with a clean driving record
  • Ability to successfully complete a pre-employment background check and drug screening

Why You\'ll Love It Here

At Metro Kia of Madison, you\'re more than just another employee—you become part of a team that genuinely cares about your success. We provide the training, support, and the tools you need to build a long-term career while helping customers keep their vehicles safe and reliable.

If you\'re ready to build a rewarding career with a growing dealership that values hard work, integrity, and exceptional customer service, we\'d love to hear from you.

Equal Opportunity Employer

Metro Kia of Madison is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by federal, state, or local law.

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