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Service Advisor Jobs in Brookfield, WI (NOW HIRING)

Ewald Automotive Group

Service Advisor

Hartford, WI · On-site

We're also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award -- and we're still growing! We're looking for a Service Advisor to be the key point of contact between our ...

Ewald Automotive Group

Service Advisor

Hartford, WI · On-site

We're also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award -- and we're still growing! We're looking for a Service Advisor to be the key point of contact between our ...

RUSS DARROW GROUP

Service Advisor

Waukesha, WI · On-site

Summary The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first ...

RUSS DARROW GROUP

Service Advisor

Milwaukee, WI · On-site

Summary The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first ...

Ewald Automotive Group

Service Advisor

Hartford, WI · On-site

We're also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award - and we're still growing! We're looking for a Service Advisor to be the key point of contact between our ...

Ewald Automotive Group

Service Advisor

Hartford, WI · On-site

We're also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award -- and we're still growing! We're looking for a Service Advisor to be the key point of contact between our ...

Cedar Creek Motorsports

Be Seen First

Service Advisor

Cedarburg, WI · On-site

$50K - $75K/yr

We're looking for a customer-focused, organized, and motivated Powersports Service Advisor to join our service team. In this role, you'll be the link between our customers and technicians--helping ...

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All JobsService Advisor JobsService Advisor Jobs in Brookfield, WI

Service Advisor information

See Brookfield, WI salary details

$11

$24

$43

How much do service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for service advisor in Brookfield, WI is $24.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $28.22 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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For Service Advisor jobs in Brookfield, WI, the most frequently searched job titles are:

What cities near Brookfield, WI are hiring for Service Advisor jobs?

Cities near Brookfield, WI with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Brookfield, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 3% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $51,065 per year, or $24.6 per hour.

Service Advisor

Gordie Boucher Ford & Lincoln

Thiensville, WI

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Job description

Gordie Boucher Ford of Thiensville is looking to hire an Express Service Advisor

 
POSITION: Gordie Boucher Ford of Thiensville is looking to hire an Express Service Advisor. Job duties include but are not limited to, determining automotive problems and services by listening to customer's descriptions of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system. Previous dealership experience preferred. Clean driving record/drug test required. 
REQUIREMENTS:  Must have equipment maintenance and product knowledge. The ideal candidate should be a motivated self-starter, outgoing, proactive, willing to learn, able to work in a fast-paced environment, and have a positive attitude. CDK experience is preferred. Must have top-rated CSI standards and a focus on world-class customer service. Drug test required.
WISCONSIN’S LARGEST: Boucher has consistently moved up in rank on Automotive News’ annual list of Top 100 Largest Dealership Groups year after year; where they currently hold the position of largest dealership group in Wisconsin. 
WORKPLACE: The Boucher Group has been a mainstay in the Milwaukee Journal Sentinel's Top 100 Work Places list for the past 12 years. We have earned an A+ rating from the Better Business Bureau.
BENEFITS: We offer a competitive benefits package including a strong base salary/commission, health insurance, dental, vision, cafeteria plan, and paid vacation days. Several spiffs and incredible rewards/benefits for our top performers.
FAMILY OWNED & OPERATED: Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.
COMMUNITY: Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.
Stop in today to fill out an application or send resumes to Tim Lange at timothy.lange@boucher.com

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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