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Service Advisor Writer Jobs (NOW HIRING)

CAMPERS INN INC

Service Advisor-Writer

Mesa, AZ · On-site

Campers Inn RV is looking for a Service Advisor/Writer . This role works with customers to schedule service work and communicate any additional service needed. At Campers Inn RV, we're more than a ...

Volkswagen of Oakland

Service Advisor/Writer

Oakland, CA · On-site

$18/hr

Description The Service Advisor/Writer Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00. The position may also pay commission ...

Sames Mcallen Ford

SERVICE ADVISOR/WRITER

Mcallen, TX · On-site

... service requests. The advisor also consults customers on needed scheduled maintenance repairs ... Provide written estimate for labor and parts, provide diagnostic estimate if necessary and ...

Patriot Harley-Davidson

Service Advisor/Writer

Fairfax, VA · On-site

$55K - $65K/yr

Service Writer/Advisor Department : Service Supervisor: Service Manager Summary Description Intake of customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate ...

CAMPERS INN INC

Service Advisor-Writer

Merrimack, NH · On-site

$65K - $85K/yr

Campers Inn RV is looking for a Service Advisor/Writer . This role works with customers to schedule service work and communicate any additional service needed. At Campers Inn RV, we're more than a ...

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Service Advisor Writer information

See salary details

$12

$24

$39

How much do service advisor writer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service advisor writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What is a service advisor writer?

A Service Advisor Writer is a professional who acts as a liaison between customers and the service department in automotive dealerships or repair shops. They are responsible for understanding the customer's vehicle concerns, accurately documenting them, and communicating repair or maintenance needs to technicians. Additionally, Service Advisor Writers provide estimates, explain recommended services, and keep customers updated on the status of their vehicles. Their goal is to ensure a positive customer experience and efficient service workflow.

How does a service advisor writer typically collaborate with technicians and customers throughout the repair process?

A Service Advisor Writer acts as a crucial liaison between customers and the service department. They begin by gathering detailed information from customers about vehicle issues, then communicate these concerns clearly to technicians, ensuring accurate diagnostics and repair. Throughout the process, they keep customers updated on progress, explain technical findings in understandable terms, and obtain approvals for additional work if needed. Effective collaboration and communication skills are essential for managing expectations and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor writer, and why are they important?

To thrive as a Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or automotive certification. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is usually required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and coordinate effectively with technicians. These skills ensure efficient service operations, customer satisfaction, and repeat business in a competitive automotive environment.

What is the difference between Service Advisor Writer vs Service Writer?

AspectService Advisor WriterService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; certifications like ASE or manufacturer-specific training
Work EnvironmentAutomotive service departments, dealerships, repair shopsAutomotive service departments, dealerships, repair shops
Job ResponsibilitiesCommunicates repair needs, estimates costs, writes repair orders, liaises with technicians and customersPrepares repair orders, documents customer concerns, coordinates with technicians, manages service flow

Both roles involve customer communication and repair documentation, often overlapping in daily tasks. The Service Advisor Writer typically emphasizes customer interaction and sales, while the Service Writer focuses more on administrative duties. However, in many workplaces, these titles are used interchangeably, and responsibilities may vary based on the employer.

How does a service advisor writer get paid?

A service advisor writer typically earns a combination of a base salary and commissions or bonuses based on sales, service upsells, or customer satisfaction. Compensation can also include performance incentives and benefits, with pay structures varying by employer and location.

What cities are hiring for Service Advisor Writer jobs?

Cities with the most Service Advisor Writer job openings:

What states have the most Service Advisor Writer jobs?

States with the most job openings for Service Advisor Writer jobs include:

Service Advisor Writer jobs near you
Infographic showing various Service Advisor Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.

Service Advisor/Writer

California Truck Centers

Fresno, CA • On-site

$20 - $28/hr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

We are seeking a Service Advisor who is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer's range of services, and contacting customers to update them about their vehicle's repair status.
A day in the life may include:
  • Handling all customer service requests by preparing Repair Orders and entering orders into service database systems.
  • Developing estimates by costing materials, supplies, labor, and fees, including calculating customer's payments deductibles.
  • Maintaining customer rapport by explaining estimates and expected return of vehicles. Obtaining the customer's approval of estimates.
  • Verifying warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.
  • Maintaining log records and corrective actions with notes of customer interaction either by telephone, email or in person.

To be successful in the role, you would have:
  • 1-3 years of service advising experience.
  • A desire to work effectively in a team environment.
  • Strong attention-to-detail.
  • What's in it for you?
    We have been a family-owned and operated business since 1930, and we are excited to grow our California Truck Centers Family with you! Over the years, the dealerships of California Truck Centers have won numerous sales and excellence awards including ATD, and Business Week National Dealer of the Year. California Truck Centers has expanded to eight locations throughout California from Bakersfield to Sacramento becoming one of the larger Freightliner dealer groups in the Country, now employing over 600 people. It is important to us that our California Truck Centers family is taken care of at work and for their future. We offer competitive pay and phenomenal benefits including medical benefits, profit sharing, training, 401(k), paid time off, and additional benefits!

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