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Service Advisor Writer Jobs (NOW HIRING)

BUDDY OP I LLC

Service Advisor / Writer

Morgan City, LA · On-site

$85K - $140K/yr

Proven experience as an Automotive Service Advisor/Writer, or in a similar role. * Strong verbal and written communication skills. * Excellent customer service and interpersonal skills. * Basic to ...

Barton Ford

Service Advisor/Writer

Suffolk, VA

$43K - $89K/yr

Our Service Advisors are responsible for writing service on customer vehicles that are repaired at our dealership. * Successful candidates must be able to handle multiple tasks, possess great ...

Trust Palmdale Honda

Service Advisor (Writer)

Palmdale, CA · On-site

$60K - $144K/yr

Minimum 1 year of Automotive Service Advisor/Writing * Working knowledge and experience of automotive products, repairs, and parts * Strong communication skills and the ability to translate customers ...

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Service Advisor Writer information

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$39

How much do service advisor writer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service advisor writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor Writer vs Service Writer?

AspectService Advisor WriterService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; certifications like ASE or manufacturer-specific training
Work EnvironmentAutomotive service departments, dealerships, repair shopsAutomotive service departments, dealerships, repair shops
Job ResponsibilitiesCommunicates repair needs, estimates costs, writes repair orders, liaises with technicians and customersPrepares repair orders, documents customer concerns, coordinates with technicians, manages service flow

Both roles involve customer communication and repair documentation, often overlapping in daily tasks. The Service Advisor Writer typically emphasizes customer interaction and sales, while the Service Writer focuses more on administrative duties. However, in many workplaces, these titles are used interchangeably, and responsibilities may vary based on the employer.

How does a service advisor writer typically collaborate with technicians and customers throughout the repair process?

A Service Advisor Writer acts as a crucial liaison between customers and the service department. They begin by gathering detailed information from customers about vehicle issues, then communicate these concerns clearly to technicians, ensuring accurate diagnostics and repair. Throughout the process, they keep customers updated on progress, explain technical findings in understandable terms, and obtain approvals for additional work if needed. Effective collaboration and communication skills are essential for managing expectations and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor writer, and why are they important?

To thrive as a Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or automotive certification. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is usually required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and coordinate effectively with technicians. These skills ensure efficient service operations, customer satisfaction, and repeat business in a competitive automotive environment.

What is a service advisor writer?

A Service Advisor Writer is a professional who acts as a liaison between customers and the service department in automotive dealerships or repair shops. They are responsible for understanding the customer's vehicle concerns, accurately documenting them, and communicating repair or maintenance needs to technicians. Additionally, Service Advisor Writers provide estimates, explain recommended services, and keep customers updated on the status of their vehicles. Their goal is to ensure a positive customer experience and efficient service workflow.
What cities are hiring for Service Advisor Writer jobs? Cities with the most Service Advisor Writer job openings:
What states have the most Service Advisor Writer jobs? States with the most job openings for Service Advisor Writer jobs include:
Service Advisor Writer jobs near you
Infographic showing various Service Advisor Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.

Service Advisor / Writer

Triumph Santa Monica

Santa Monica, CA • On-site

$36K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Service Department Adviser (Service Writer/Advisor) — Cascade Moto Portland

At Cascade Moto Portland, motorcycles aren't just what we sell—they're what we live. We're looking for an experienced Service Writer / Advisor to help deliver an outstanding ownership experience for our customers while keeping our busy service department organized, productive, and customer-focused.

This is not an entry-level counter position. We are looking for someone with real-world service department experience, strong metric motorcycle knowledge, and the ability to keep a shop running efficiently without unnecessary drama or excuses.

What You’ll DoService Operations
  • Help maintain a smooth, organized, and efficient service department
  • Write clear, accurate repair orders and document customer concerns properly
  • Estimate costs and completion times while setting realistic expectations
  • Schedule service work and manage technician workflow based on skill level and shop capacity
  • Monitor work-in-progress to ensure quality, timeliness, and communication
  • Coordinate with technicians, parts staff, and customers throughout the repair process
  • Create estimates for internal, customer-pay, and wreck repairs
  • Open and close customer-pay, warranty, and internal repair orders
  • Follow OEM warranty procedures and maintain proper documentation
  • Support parts coordination by verifying correct part numbers and helping ensure jobs are ready before service begins
  • Operate efficiently in Dealer DMS, CRM, and OEM systems
Customer Service
  • Deliver excellent customer service with professionalism and confidence
  • Greet customers promptly and communicate clearly in person, over the phone, and through email/text
  • Keep customers informed throughout the repair process—even when there are delays or no major updates
  • Handle complaints and difficult situations with a calm, solutions-focused attitude
  • Recommend maintenance and additional services when appropriate
  • Pay close attention to repeat repairs and help ensure issues are fully resolved
What We’re Looking For
  • Previous motorcycle or powersports service writing/advising experience
  • Strong knowledge of Triumph, BMW, & modern metric motorcycles
  • Experience scheduling work and managing technician workflow
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong communication and customer service skills
  • Professional, direct, no-BS attitude with strong follow-through
  • Comfortable balancing customer satisfaction with shop efficiency and profitability
  • Current motorcycle endorsement required
What We Offer
  • Full-time schedule: Tuesday–Saturday
  • Competitive pay with commission opportunities and growth potential
  • Paid Time Off (PTO)
  • Health insurance
  • 401(k) with company match
  • A fun, high-energy environment surrounded by passionate motorcycle people
Working Conditions
  • Fast-paced dealership and shop environment
  • Frequent exposure to moving motorcycles, shop equipment, exhaust fumes, fuel, and cleaning chemicals
  • Occasional lifting, pushing, or balancing motorcycles up to 600+ lbs with assistance as needed
Location

Cascade Moto Portland

10329 SW Cascade Ave

Portland, OR 97223

If you know motorcycles, can communicate confidently, and want to work with a strong team that takes pride in doing things right, we’d like to talk.

Apply now and send us your resume and experience.

At Triumph Santa Monica we are motorcycle enthusiasts, and we are excited to help you experience the fun and adventure that a quality Triumph motorcycle can bring into your life! We offer the best in new and pre-owned motorcycles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you’re making your choice to ongoing maintenance and customization.