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Service Advisor Dispatcher Jobs in Arizona (NOW HIRING)

Ovation Holdings, Inc.

Service Coordinator

Phoenix, AZ · On-site

$25 - $30/hr

... Service Advisor to join our Service Operations team. This is a fast-paced, customer-facing ... Support scheduling, dispatch coordination, and service workflow as needed * Maintain accurate and ...

Rivian

Test Operations Specialist

Wittmann, AZ · On-site

$32.32 - $35.91/hr

EV experience is a plus. * 2+ years of experience in a service advisor, dispatch, or lead role * Experience in a R&D or startup position is a plus * Strong automotive mechanical understanding

Rivian

Test Operations Specialist

Wittmann, AZ

$32.32 - $35.91/hr

EV experience is a plus. * 2+ years of experience in a service advisor, dispatch, or lead role * Experience in a R&D or startup position is a plus * Strong automotive mechanical understanding

New

A.P. Møller - Maersk A/S

People Advisor

Wellton, AZ · On-site

$24 - $27/hr

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics ... Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build ...

A.P. Møller - Maersk A/S

People Advisor

Wellton, AZ · On-site

$24 - $27/hr

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics ... Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build ...

GENERAL RV CENTER

RV Service Foreman

Mesa, AZ

Review work orders to ensure accurate information from the service advisors and proper pictures and ... dispatcher is required. * Able to work in a team setting in a fast-paced office setting.

GENERAL RV CENTER

RV Service Foreman

Mesa, AZ · On-site

Review work orders to ensure accurate information from the service advisors and proper pictures and ... dispatcher is required. * Able to work in a team setting in a fast-paced office setting.

GENERAL RV CENTER

RV Service Foreman

Mesa, AZ

$30.25 - $37/hr

Review work orders to ensure accurate information from the service advisors and proper pictures and ... dispatcher is required. * Able to work in a team setting in a fast-paced office setting.

GENERAL RV CENTER

RV Service Foreman

Mesa, AZ

$30.25 - $37/hr

Review work orders to ensure accurate information from the service advisors and proper pictures and ... dispatcher is required. * Able to work in a team setting in a fast-paced office setting.

MPSW

Controls Service Coordinator

Phoenix, AZ · On-site

$17.75 - $23.25/hr

Dispatch Technicians based on urgency of the request and availability of parts and labor. * Call ... advise customers of schedule changes. * Communicate expectations in scope and schedule for ...

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Service Advisor Dispatcher information

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are popular job titles related to Service Advisor Dispatcher jobs in Arizona?

For Service Advisor Dispatcher jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Arizona look for?

The top searched job categories for Service Advisor Dispatcher jobs in Arizona are:

What cities in Arizona are hiring for Service Advisor Dispatcher jobs?

Cities in Arizona with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Service Dispatcher (Part Time)

LESLIES POOLMART INC

Phoenix, AZ

$15.50 - $19.25/hr

Part-time

Re-posted 28 days ago

Leslie's rating

5.6

Company rating: 5.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

485th of 733 rated retailers

Job description

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000+ retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's

Job Overview:

The Service Dispatcher coordinates pool equipment service requests through the use of scheduling software. Responsible for maintaining superior customer service levels in assigned districts. Will interact with Service Managers, Service Technicians, Customer Service Representatives Commercial Account Executives, and stores on service appointments and ensure superior customer service. Will interface with customers and service technicians to analyze problem types and schedules to maximize efficiency and minimize cost. Advise necessary personnel of schedule changes and communicate timely with customers. Will work with CSRs to resolve questions and provide solutions and guidance.

Responsibilities:

  • Monitor technician schedules to ensure timely arrival to customer appointments and notify customers if a technician is running behind.
  • Ensure all same-day and next-day calls are routed, locked, and dispatched appropriately.
  • Address and reschedule any calls dropped by the optimizer, ensuring no unscheduled calls are left.
  • Respond promptly to all emails, text messages, and Slack messages; text messages immediately, emails within an hour, and ensure no communications are left unanswered by the end of the day.
  • Follow up on "on hold for parts" calls from the previous day to maintain service continuity.
  • Track and coordinate part orders for warranty repairs, ensuring proper scheduling and follow-up.
  • Maintain superior customer service levels within assigned districts.
  • Coordinate and monitor service requests and appointments using web-based scheduling software.
  • Collaborate with Service Managers, Technicians, Customer Service Representatives (CSRs), and Customer Account Executives (CAEs) to resolve scheduling and customer issues.
  • Optimize scheduling to improve efficiency and minimize operational costs.
  • Communicate any potential service delays to customers and field teams, ensuring all customer commitments are met.
  • Receive and respond to all customer service requests in a timely manner.
  • Handle inbound calls for service requests and make outbound calls for pool closing season.

Qualifications:

  • Ability to multitask
  • Excellent verbal and written communication skills and exceptional phone etiquette.
  • Microsoft Word, Excel, and Internet Explorer proficiency with above average keyboarding skills.
  • Consistently positive, professional interaction with contacts at all levels.
  • Previous scheduling/dispatching experience.
  • 2 years of retail or call center customer service experience.
  • History of good attendance and work habits
  • Ability to learn the ‘technical’ aspect of the swimming pool industry.
  • Able to work flexible work schedule and weekends, with mandatory overtime

Leslie's provides a robust benefits package, including

  • Comprehensive medical, pharmacy, dental, & vision plan options.
  • Health savings account (with enrollment in the high deductible health plan option).
  • Health & dependent care flexible spending accounts.
  • Company-paid basic life and AD&D insurance.
  • Voluntary supplemental life insurance.
  • Company-paid short-term disability and voluntary long-term disability insurance.
  • Pre-tax and Roth 401(k) with company match.
  • Paid vacation, sick, and bereavement leave.
  • Paid holidays, including a floating personal day.
  • Employee assistance and wellness programs.
  • Earned Wage access is available, allowing early access to a portion of your earned wages after payday.
  • Product discounts at Leslie’s Retail stores.

Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives

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