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Service Advisor Dispatcher Jobs in Arizona (NOW HIRING)

Arrowhead BMW

Service Advisor

Glendale, AZ · On-site

The Service Advisor has a sincere desire to serve our customers. This individual finds and ... Dispatch repair orders to technicians following department dispatch policy and utilizing cost ...

Peoria Ford

Fleet Service Advisor

Peoria, AZ · On-site

Coordinate with technicians, parts, dispatch, and management to keep repairs moving. * Monitor ... Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Peoria Ford

Fleet Service Advisor

Peoria, AZ · On-site

Coordinate with technicians, parts, dispatch, and management to keep repairs moving. * Monitor ... Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Peoria Ford

Fleet Service Advisor

Peoria, AZ · On-site

Coordinate with technicians, parts, dispatch, and management to keep repairs moving. * Monitor ... Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Peoria Ford

Fleet Service Advisor

Peoria, AZ · On-site

Coordinate with technicians, parts, dispatch, and management to keep repairs moving. * Monitor ... Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

PRO EM National Event Services

Dispatcher

Phoenix, AZ · On-site

$20/hr

... service experience. This person will be fluent speaking in English/ Spanish (Preferred). This ... Advise personnel about traffic problems such as construction areas, accidents, congestion, weather ...

PRO EM National Event Services

Dispatcher

Phoenix, AZ · On-site

$20/hr

PRO EM National Event Services. Phoenix, Arizona. Full-time. About the Job: * SHIFT MAY VARY ON ... Advise personnel about traffic problems such as construction areas, accidents, congestion, weather ...

World Wide RV

RV Technician

Mesa, AZ · On-site

$35 - $50/hr

Communicate with Service Advisors about diagnosis, parts, and repair status. * Keep your work area ... We continually work to improve scheduling, dispatching, and communication so our technicians can ...

World Wide RV

RV Technician

Gilbert, AZ

$35 - $50/hr

Communicate with Service Advisors about diagnosis, parts, and repair status. * Keep your work area ... We continually work to improve scheduling, dispatching, and communication so our technicians can ...

World Wide RV

RV Technician

Gilbert, AZ · On-site

$35 - $50/hr

Communicate with Service Advisors about diagnosis, parts, and repair status. * Keep your work area ... We continually work to improve scheduling, dispatching, and communication so our technicians can ...

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All JobsService Advisor Dispatcher JobsService Advisor Dispatcher Jobs in Arizona

Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Arizona?

For Service Advisor Dispatcher jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Arizona look for?

The top searched job categories for Service Advisor Dispatcher jobs in Arizona are:

What cities in Arizona are hiring for Service Advisor Dispatcher jobs?

Cities in Arizona with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Service Advisor

Visionary Automotive Group

Glendale, AZ • On-site

Full-time

Re-posted 24 days ago

Key responsibilities

  • Communicate with customers to identify, confirm, and offer resolution to vehicle concerns and service needs.

  • Coordinate between customers and technicians to ensure understanding of required services and repairs, and communicate estimates and approvals.

  • Prepare and review repair orders, obtain necessary approvals, and ensure timely delivery of vehicles and collection of payments.

Job description

Description
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm, and offer resolution to customer concerns. The Service Advisor has a sincere desire to serve our customers. This individual finds and communicates additional repair and service needs to the customer based on vehicle inspection. Serves as the communicator between customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
The Service Advisor is supervised by the Service Manager.
Essential Functions and Duties
  • Answer incoming telephone calls in a friendly and professional manner.
  • Greet customers in a friendly and professional manner.
  • Identify, confirm and offer resolution to customer concerns.
  • Communicate with customer what needs to be done, how much it will cost and when service will be complete.
  • Assess customer needs by conducting a vehicle walk around.
  • Attain agreement from customer for service needs.
  • Offer a multi-point inspection.
  • Write accurate repair orders using CDK system.
  • Provide estimates that are accurate and support the work done.
  • Obtain approval to review findings of multi-point inspection and associated prices.
  • Obtain approval to proceed with Additional Service Requests.
  • Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
  • Communicate with technicians to gain clear understanding of services required and/or performed.
  • Follow-up with customer during repair/servicing of vehicle so they are aware of status.
  • Upon completion of service performed promptly and professionally re-deliver vehicle to customer.
  • Review all lines of completed repair order and collect payment for services performed.
  • Other duties as assigned.
  • Constructively communicate with other dealership personnel as required to satisfy customer needs.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
  • Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
  • Arrive at work, take breaks, and depart work at the times designated by management.
  • Attend meetings and trainings as scheduled.
  • Ensure that work areas and customer waiting areas are kept clean.

Performance Measurements
  • Customer Satisfaction Index (NPS)
  • Hours per RO
  • Effective Labor Rate
  • Customer Pay Sales as a percentage of Total Sales

Additional Knowledge, Skills, and Abilities
  • Communication skills - communicates effectively with others.
  • Time management - managing one's own time and time of others.
  • Typing - ability to type efficiently in order to enter repair orders.
  • Mathematics - calculating service costs and counting change.
  • Basic computer skills

Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential fun
Requirements
Requirements
  • 2 years of technician experience
  • High school graduate or equivalent
  • 18 years or older
  • Possess an acceptable driving record and valid driver's license in state of residence
  • A criminal history background check will be conducted prior to beginning employment
  • Clear pre-employment drug screen

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