ZipRecruiter

Log In

1

Senture Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

Senture

Customer Service Agent

$15.75 - $21.25/hr

Overview Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply We're excited to share this opportunity as part of our talent pipeline for ...

Senture

Patient services Rep

London, KY · Remote

$14.75 - $18.75/hr

Overview Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply We're excited to share this opportunity as part of our talent pipeline for ...

Senture

Customer Service Agent

$15.50 - $20.75/hr

Overview Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply We're excited to share this opportunity as part of our talent pipeline for ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers ...

next page

Showing results 1-20

All JobsSenture Jobs

Senture information

What is a Senture representative?

A Senture representative is a customer service professional employed by Senture, a company that provides contact center solutions for government and private sector clients. Senture representatives handle inbound and outbound calls, respond to customer inquiries, provide information, and resolve issues related to various programs or services. They often work remotely or in call centers, using scripts and resources provided by clients to ensure accurate and courteous service. The role requires strong communication skills, attention to detail, and the ability to follow procedures and confidentiality guidelines.

What are some common challenges faced by Senture customer service representatives, and how are they supported in overcoming them?

Senture customer service representatives often deal with high call volumes and a diverse range of inquiries, which can be challenging, especially during peak periods. To help manage these situations, Senture provides extensive training, access to a supportive team environment, and readily available supervisors for escalation and guidance. Representatives also benefit from regular feedback sessions and ongoing coaching to improve their communication and problem-solving skills. The company fosters a collaborative atmosphere where sharing best practices is encouraged, making it easier to navigate complex customer issues.

What are the key skills and qualifications needed to thrive as a Senture Customer Service Representative, and why are they important?

To thrive as a Senture Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are essential soft skills for delivering effective and empathetic service. These competencies ensure efficient issue resolution, customer satisfaction, and adherence to Senture’s service quality standards.
More about Senture jobs
What cities are hiring for Senture jobs? Cities with the most Senture job openings:
What states have the most Senture jobs? States with the most job openings for Senture jobs include:
What job categories do people searching Senture jobs look for? The top searched job categories for Senture jobs are:
Senture jobs near you
Infographic showing various Senture job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Help Desk Call Center Representative - Remote in Select States Only

MSCCN

Matthews, NC • On-site, Remote

$14.50 - $18.75/hr

Full-time

Posted 3 days ago

Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This employer will hire remote for the role from the following states only:
AL, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, SC, TN, TX, UT, VA, WV
Senture is a Teleperformance Company.
The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.
This position is fully remote (work from home).
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.

#LI-Remote
Additional Qualifications/Responsibilities
High School Diploma or GED.
Ability to successfully pass a federal background investigation and drug screen.
Prior experience as a customer service representative including help desk and ticketing support.
Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
Bilingual a plus
Must successfully pass preemployment criteria testing and when applicable, an internet speed test

Apply