Overview About Senture Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while ...
Overview About Senture Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while ...
Senture information
What are the key skills and qualifications needed to thrive as a Senture Customer Service Representative, and why are they important?
To thrive as a Senture Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are essential soft skills for delivering effective and empathetic service. These competencies ensure efficient issue resolution, customer satisfaction, and adherence to Senture’s service quality standards.
What are some common challenges faced by Senture customer service representatives, and how are they supported in overcoming them?
Senture customer service representatives often deal with high call volumes and a diverse range of inquiries, which can be challenging, especially during peak periods. To help manage these situations, Senture provides extensive training, access to a supportive team environment, and readily available supervisors for escalation and guidance. Representatives also benefit from regular feedback sessions and ongoing coaching to improve their communication and problem-solving skills. The company fosters a collaborative atmosphere where sharing best practices is encouraged, making it easier to navigate complex customer issues.
What is a Senture representative?
A Senture representative is a customer service professional employed by Senture, a company that provides contact center solutions for government and private sector clients. Senture representatives handle inbound and outbound calls, respond to customer inquiries, provide information, and resolve issues related to various programs or services. They often work remotely or in call centers, using scripts and resources provided by clients to ensure accurate and courteous service. The role requires strong communication skills, attention to detail, and the ability to follow procedures and confidentiality guidelines.
What are popular job titles related to Senture jobs in Georgia? For Senture jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Senture jobs in Georgia look for? The top searched job categories for Senture jobs in Georgia are:
What cities in Georgia are hiring for Senture jobs? Cities in Georgia with the most Senture job openings:
Senture rating
6.1
Based on 41 frontline employees who took The Breakroom Quiz
34th of 71 rated call and contact centers
Job description
Overview
About SentureSenture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while fostering a supportive, people-first work environment.
Pay & Benefits
$16.61/hour base pay
$5.55/hour Health & Welfare stipend
We are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines.
This is a work-from-home position, however, candidates must be located in the Dallas/Fort Worth, TX OR Atlanta, GA area to support required in-person clearance steps.
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
We are building a talent pipeline of interested candidates and will prioritize contacting individuals in this group when future opportunities become available.
Qualifications- High School Diploma or GED (verification required)
- U.S. Citizenship or minimum of 3 years permanent residency
- Prior call center or customer service experience (preferred)
- Strong communication and multitasking skills
- Basic computer proficiency (multiple systems/tabs)
- Ability to sit for extended periods
- Ability to pass pre-employment testing, drug screen, and background investigation
Work-From-Home Requirements
- Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
- Minimum speeds: 50 Mbps download / 15 Mbps upload
- Hotspots, satellite, or wireless internet are not permitted
Critical Requirement: Background Investigation Process:
Due to the nature of the work and client, this position requires completion of a strict, multi-step security clearance process, which is significantly more detailed and demanding than a standard background check.
What to Expect Throughout the Process
- A comprehensive investigation covering up to 10 years of:
- Employment history
- Residential history
- Education history
- Submission of complete and highly accurate resume
- Up to 10 non-family personal references, including full contact details
- Extensive documentation requirements, including:
- Birth certificate or passport
- Two valid forms of ID
- Detailed job history with exact dates
Important Considerations
- Accuracy is critical - incomplete or inconsistent information may disqualify your application
- The process is time-intensive (typically 6-8+ weeks) and may involve follow-ups or additional verification
- Candidates must be prepared to actively participate and respond promptly throughout the process
- Candidates cannot start employment until fully cleared by the client
Travel Requirement
- In-person attendance is required for fingerprinting and security processing at the client location
- Travel will be to:
- Dallas, TX or
- Atlanta, GA
Final Consideration
This role supports a highly regulated program, and the clearance process is one of the most critical and demanding parts of employment. Candidates should only apply if they are confident in their ability to meet the documentation, accuracy, and time commitment requirements.
Responsibilities- Provide professional, high-quality customer service on inbound and outbound calls
- Accurately document and update customer information in internal systems
- Verify and correct customer data as needed
- Actively listen and provide clear, helpful solutions
- Conduct outbound calls for surveys or client-specific outreach
- Meet schedule adherence and performance expectations
- Use performance data to continuously improve service delivery
Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Employment Type: FULL_TIME
About Senture
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
London, KY, US
Year founded
2003