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Senture Jobs (NOW HIRING)

Senture

Contracts Manager - Federal

$91.10K - $121.80K/yr

Overview The Contracts Manager at Senture, a TP company serves as the primary liaison between federal, state, and local government agencies and the company. This role oversees the full contract ...

Senture

HR Assistant (Security)

Mcallen, TX · On-site

$29.50K - $37.80K/yr

Overview At Senture, a TP company we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people. Were looking for ...

Senture

HR Assistant (Security)

Mcallen, TX · On-site

$29.50K - $37.80K/yr

Overview At Senture, a TP company we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people. Were looking for ...

Senture

HR Assistant (Security)

Mcallen, TX · On-site

$35.60K - $45.60K/yr

Overview At Senture, a TP company we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people. Were looking for ...

Senture

Federal Financial Customer Service Rep

Dallas, TX · On-site

$16.61/hr

Overview About Senture Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while ...

Senture

Contracts Manager - Federal

$88.90K - $118.90K/yr

Overview The Contracts Manager at Senture, a TP company serves as the primary liaison between federal, state, and local government agencies and the company. This role oversees the full contract ...

Senture

Federal Financial Customer Service Rep

Dallas, TX · On-site

$16.61/hr

Overview About Senture Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while ...

Senture

Member Engagement Coordinator

$15/hr

Join Senture's Member Engagement team to make a difference and earn additional incentives while helping members take control of their health! Qualifications * High School Diploma or equivalent.

Senture

Member Engagement Coordinator

$15/hr

Join Senture's Member Engagement team to make a difference and earn additional incentives while helping members take control of their health! Qualifications * High School Diploma or equivalent.

Senture

Disaster Relief Customer Service Agent

$15.75 - $21.25/hr

Overview Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and ...

Senture

Disaster Relief Customer Service Agent

$15.50 - $20.75/hr

Overview Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and ...

Senture

Healthcare Member Advocate

Senture is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender ...

Senture

Healthcare Member Advocate

Senture is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender ...

Senture

Federal Financial Customer Service Rep

Dallas, TX · On-site

$16.61/hr

Overview About Senture Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while ...

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What are the key skills and qualifications needed to thrive as a Senture Customer Service Representative, and why are they important?

To thrive as a Senture Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are essential soft skills for delivering effective and empathetic service. These competencies ensure efficient issue resolution, customer satisfaction, and adherence to Senture’s service quality standards.

What are some common challenges faced by Senture customer service representatives, and how are they supported in overcoming them?

Senture customer service representatives often deal with high call volumes and a diverse range of inquiries, which can be challenging, especially during peak periods. To help manage these situations, Senture provides extensive training, access to a supportive team environment, and readily available supervisors for escalation and guidance. Representatives also benefit from regular feedback sessions and ongoing coaching to improve their communication and problem-solving skills. The company fosters a collaborative atmosphere where sharing best practices is encouraged, making it easier to navigate complex customer issues.

What is a Senture representative?

A Senture representative is a customer service professional employed by Senture, a company that provides contact center solutions for government and private sector clients. Senture representatives handle inbound and outbound calls, respond to customer inquiries, provide information, and resolve issues related to various programs or services. They often work remotely or in call centers, using scripts and resources provided by clients to ensure accurate and courteous service. The role requires strong communication skills, attention to detail, and the ability to follow procedures and confidentiality guidelines.
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Infographic showing various Senture job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, and 10% Temporary. Highlights an 38% Physical, and 62% Remote job distribution.
Contracts Manager - Federal

Contracts Manager - Federal

Senture

Remote

$91.10K - $121.80K/yr

Full-time

Posted 17 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

34th of 71 rated call and contact centers

Job description

Overview
The Contracts Manager at Senture, a TP company serves as the primary liaison between federal, state, and local government agencies and the company. This role oversees the full contract lifecycle for government work, ensures strict compliance with FAR/DFARS and related regulations, mitigates contractual and compliance risk, supports proposal development, and leads negotiations and contract administration activities to protect Senture's interests and enable successful program delivery.
This position is fully remote and may require occasional travel to customer or company offices.
This position must be able obtain and maintain any required security clearances if assigned to DoD or other clearance-requiring contracts.
Proud to hire those who've served-join a team that supports your next chapter. Veterans highly encouraged to apply.
Qualifications
  • Bachelor's degree in Business Administration, Finance, Legal Studies, or related field required.
  • This position requires US Citizenship
  • Candidates must be able to obtain and maintain any required security clearances if assigned to DoD or other clearance-requiring contracts.
  • Professional certifications (e.g., NCMA CPCM, CFCM, or equivalent).
  • Minimum 5+ years of experience in federal contract management; experience with DoD or civilian agencies strongly preferred.
  • Experience with drafting. Non-disclosure agreements, Master Service agreements, Teaming agreements, in the public and private sector space.
  • Experience managing Service contract act compliant contracts
  • Proven track record negotiating complex contract terms and managing contract modifications.
  • Negotiation & Communication
  • Demonstrated ability to negotiate effectively with government officials and internal stakeholders.
  • Excellent written and verbal communication skills; ability to prepare clear contract language and executive-level briefings.
  • Deep working knowledge and demonstrated experience with FAR and DFARS
  • Familiarity with CAS and other federal acquisition policies.
  • Strong contract administration and lifecycle management skills.

Preferred Qualifications
  • Prior experience managing GSA schedule contracts.
  • Experience supporting proposal teams and preparing cost/price proposals.
  • Familiarity with CPARS and government audit processes.

Responsibilities
Contract Lifecycle Management
  • Manage cradle-to-grave contract activities: review RFIs/RFPs, support proposal drafting, negotiate terms, and oversee contract award and execution.
  • Draft, review, and approve contract documents, statements of work, task orders, and modifications.
  • Compliance and Risk Management
  • Ensure compliance with FAR, DFARS, CAS, and company policies.
  • Identify, assess, and mitigate contractual and regulatory risks; develop corrective action plans when needed.
  • Negotiations & Administration
  • Lead negotiations on terms and conditions, pricing provisions, deliverables, and contract modifications.
  • Administer contract performance, change orders, and closeout activities.
  • Audit, Reporting & Performance
  • Prepare for and support government audits and inquiries.
  • Manage CPARS reporting and maintain accurate, audit-ready contract files and documentation.

Relationship Management
  • Act as the primary point of contact for contracting officers and program officials.
  • Collaborate with Legal, Finance, Program Management, and Business Development to align contract terms with operational and financial objectives.
  • GSA Schedule Management
  • Maintain and refresh GSA schedule contracts, ensuring compliance with pricing, reporting, and tracking requirements.

Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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