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Senture Jobs in Oklahoma (NOW HIRING)

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What is a Senture representative?

A Senture representative is a customer service professional employed by Senture, a company that provides contact center solutions for government and private sector clients. Senture representatives handle inbound and outbound calls, respond to customer inquiries, provide information, and resolve issues related to various programs or services. They often work remotely or in call centers, using scripts and resources provided by clients to ensure accurate and courteous service. The role requires strong communication skills, attention to detail, and the ability to follow procedures and confidentiality guidelines.

What are some common challenges faced by Senture customer service representatives, and how are they supported in overcoming them?

Senture customer service representatives often deal with high call volumes and a diverse range of inquiries, which can be challenging, especially during peak periods. To help manage these situations, Senture provides extensive training, access to a supportive team environment, and readily available supervisors for escalation and guidance. Representatives also benefit from regular feedback sessions and ongoing coaching to improve their communication and problem-solving skills. The company fosters a collaborative atmosphere where sharing best practices is encouraged, making it easier to navigate complex customer issues.

What are the key skills and qualifications needed to thrive as a Senture Customer Service Representative, and why are they important?

To thrive as a Senture Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are essential soft skills for delivering effective and empathetic service. These competencies ensure efficient issue resolution, customer satisfaction, and adherence to Senture’s service quality standards.
What are popular job titles related to Senture jobs in Oklahoma? For Senture jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Senture jobs in Oklahoma look for? The top searched job categories for Senture jobs in Oklahoma are:
What cities in Oklahoma are hiring for Senture jobs? Cities in Oklahoma with the most Senture job openings:
Senture jobs near you
Infographic showing various Senture job openings in Oklahoma as of May 2026, with employment types broken down into 92% Full Time, and 8% Temporary. Highlights an 38% Physical, and 62% Remote job distribution.
Healthcare Customer Advocate - OK

Healthcare Customer Advocate - OK

Senture

Oklahoma City, OK • Remote

Full-time

Posted 10 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

34th of 71 rated call and contact centers

Job description

Overview

The Healthcare Customer Advocate will be responsible for handling both inbound and outbound calls to support our healthcare client providing service to residents of Oklahoma. In this role, agents are expected to deliver exceptional customer service by adhering to established protocols and guidelines. They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller.

This position is fully remote and open to individuals who reside in the state of Oklahoma. 

Important: At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED
  • Must be a resident of the state of Oklahoma
  • Prior call center or customer service experience highly desired
  • Effective verbal and written communication skills
  • Ability to multi-task
  • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
  • Ability to sit for extended periods of time
  • Ability to successfully pass a background investigation and drug screen
  • Must successfully pass preemployment criteria testing and internet speed test

Candidates must meet the following requirements to work from home:

  • Enclosed and secure work area with zero distractions
  • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
  • Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload.
  • Hotspots, satellite and wireless internet service is NOT allowed for this role.
Responsibilities
  • Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
  • Document each customers inquiry information into a database.
  • Verify customers information, making corrections and updates as needed.
  • Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
  • Follow-up with callers as necessary.
  • Use statistical contact center data to make improvements to performance.
  • Outbound calling for surveying to obtain client specific information.
  • Shift and Schedule adherence.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employment Type: FULL_TIME

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