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Senior Universal Banker Jobs (NOW HIRING)

Byline Bank.

Senior Universal Banker

Tinley Park, IL · On-site

$25 - $37.01/hr

The Senior Universal Banker (Sr. UB) is responsible for coordinating the activities of Tellers and Universal Bankers while collaborating to identify needs and explain products/services with the goal ...

Byline Bank.

Senior Universal Banker

Chicago, IL · On-site

$25 - $37.01/hr

The Senior Universal Banker (Sr. UB) is responsible for coordinating the activities of Tellers and Universal Bankers while collaborating to identify needs and explain products/services with the goal ...

Nola Bank

Senior Universal Banker

New Orleans, LA · On-site

The Senior Universal Banker will play a key role in building strong customer relationships, driving deposit growth, supporting branch efficiency, and ensuring a high-quality banking experience for ...

Nola Bank

Senior Universal Banker

New Orleans, LA · On-site

The Senior Universal Banker will play a key role in building strong customer relationships, driving deposit growth, supporting branch efficiency, and ensuring a high-quality banking experience for ...

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Senior Universal Banker information

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$31K

$64.1K

$114.5K

How much do senior universal banker jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior universal banker in the United States is $64,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Universal Banker vs Customer Service Representative?

AspectSenior Universal BankerCustomer Service Representative
CredentialsBanking experience, sometimes certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentBranch banking, client interaction, financial servicesCall centers, branch front desk, customer support
Employer & Industry UsageCommercial banks, credit unions, financial institutionsRetail banking, financial services, customer support centers

The Senior Universal Banker typically has more experience and handles a broader range of banking services, including complex transactions and client consultations. Customer Service Representatives focus on assisting customers with basic banking needs and inquiries. While both roles involve client interaction within banking environments, the Senior Universal Banker has a higher level of responsibility and expertise.

How does a Senior Universal Banker typically balance sales goals with providing quality customer service?

A Senior Universal Banker is responsible for achieving sales targets while ensuring customers receive personalized, high-quality service. This balance is maintained by taking a consultative approach—listening carefully to customers' needs, recommending appropriate financial products, and building long-term relationships. Senior Universal Bankers often leverage their experience to mentor junior staff and foster a collaborative team environment, all while adhering to compliance standards. This approach not only helps meet business objectives but also enhances customer loyalty and satisfaction.

What is a Senior Universal Banker?

A Senior Universal Banker is a versatile banking professional who provides a wide range of financial services, including handling customer transactions, opening new accounts, advising on banking products, and assisting with loans. They typically have advanced experience and may help train junior staff or handle more complex customer needs. Senior Universal Bankers are expected to deliver excellent customer service while ensuring compliance with banking regulations and policies. Their role bridges the gap between teller and personal banker, offering a holistic banking experience for clients.

What are the key skills and qualifications needed to thrive as a Senior Universal Banker, and why are they important?

To thrive as a Senior Universal Banker, you need expertise in retail banking operations, customer service, sales, and a thorough understanding of financial products, typically supported by experience in banking and a high school diploma or higher. Familiarity with banking software, CRM systems, and cash handling procedures is essential, and some roles may require certifications such as NMLS for loan origination. Strong communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies ensure effective client service, regulatory compliance, and the ability to drive branch growth through cross-selling and customer retention.
More about Senior Universal Banker jobs
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What states have the most Senior Universal Banker jobs? States with the most job openings for Senior Universal Banker jobs include:
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Senior Universal Banker jobs near you
Senior Universal Banker

Senior Universal Banker

SCU Credit Union

North Attleboro, MA

$26 - $29/hr

Other

Posted 10 days ago

Job description

Description

Senior Universal Banker

Join our team and make a difference in our members' financial success.

We are seeking a motivated and service-driven Senior Universal Banker to provide exceptional member experiences, strengthen member relationships, and support daily branch operations. In this role, you'll serve as a trusted financial resource, help drive branch performance, mentor team members, while ensuring operational excellence and compliance.


What We're Looking For

A positive, experienced banker who is passionate about helping members achieve their financial goals, leading by example, and contributing to a high-performing branch team.


Key Responsibilities

  • Build and deepen member relationships through needs-based conversations, product recommendations, and referrals.
  • Process member transactions accurately, including deposits, payments, withdrawals, and account servicing.
  • Resolve member concerns professionally and efficiently while delivering outstanding service.
  • Promote digital and self-service banking solutions and educate members on available tools.
  • Open and close accounts, process and close consumer and home equity loans.
  • Support daily branch operations, cash management, balancing, and operational controls.
  • Assist with branch supervision, scheduling, coaching, and staff development.
  • Train and mentor team members to uphold service, sales, and operational standards.
  • Meet or exceed branch sales and service goals.
  • Maintain compliance with all Credit Union policies, procedures, and regulatory requirements.

Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.  

Requirements

Qualifications

  • Minimum 4 years of  banking or financial institution experience.
  • Minimum 1 year of supervisory or leadership experience.
  • Ability to become fully Universal Banker certified.
  • Strong relationship-building, member service, and sales skills.
  • Knowledge of banking operations, products, services, and regulatory requirements.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Proven ability to coach, develop, and motivate team members.
  • Ability to work independently while collaborating effectively with colleagues and management.


___________________________________________________________________________________________________


The final position level and title will be determined based on the candidate's experience and qualifications; candidates may be considered for a higher or lower-level role within the department. Senior Universal Banker applicants may begin employment as a Universal Banker or Member Specialist, depending on skills and experience.


The pay range for the Senior Universal Banker position is $26.00 to $29.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.


SCU Credit Union is an equal employment opportunity employer.

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