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Senior Technical Support Jobs in Decatur, GA (NOW HIRING)

Copeland

Senior Technical Sales Engineer

Kennesaw, GA · On-site +1

Description The Senior Technical Sales Engineer is a key member of the Copeland Cold Chain ... technical support or related experience * Knowledge of Copeland control systems for Food Retail ...

Qualys

Senior Technical Account Manager

Atlanta, GA

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Sr. Technical Account Manager (TAM) is responsible for actively driving and ...

Axon

Director, Technical Support

Atlanta, GA

Collaborate with training team and senior department leadership on QA and Training strategy to ... Deep understanding of technical support environments, including hardware, software, and networking ...

Axon

Director, Technical Support

Atlanta, GA · On-site

Collaborate with training team and senior department leadership on QA and Training strategy to ... Deep understanding of technical support environments, including hardware, software, and networking ...

Relativity

Senior Technical Analyst

Atlanta, GA · On-site +1

$81K - $121K/yr

The Senior Technical Analyst operates with a high degree of autonomy, applies deep system and ... Coordinate and support system testing and user acceptance testing (UAT),validatingthat delivered ...

Ubertal Inc

Senior Technical Lead

Atlanta, GA · On-site

Senior Technical Lead Location: Atlanta, GA (Hybrid - onsite required as directed) Job Type ... Support technology adoption of AI/ML concepts and generative AI. * Identify technical debt and ...

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Senior Technical Support information

See Decatur, GA salary details

$32.7K

$108K

$223.1K

How much do senior technical support jobs pay per year?

As of Jun 3, 2026, the average yearly pay for senior technical support in Decatur, GA is $108,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $118,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What job categories do people searching Senior Technical Support jobs in Decatur, GA look for? The top searched job categories for Senior Technical Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Technical Support jobs? Cities near Decatur, GA with the most Senior Technical Support job openings:
Senior Technical Support jobs near you
Technical Support & Shipping Associate

Technical Support & Shipping Associate

MyDoorView

Norcross, GA • On-site

$60K - $65K/yr

Full-time

Posted 12 days ago

Job description

Technical Support & Shipping Associate

Location: Norcross, GA (On-site)
Department: Operations / Technical Support
Reports to: Director of Operations

About MyDoorView

At MyDoorView, we’re redefining property access solutions through cutting-edge video intercom and access control technology. We serve dealers, integrators, and property managers nationwide, helping them deliver secure, modern entry systems to their clients.

Join a fast-growing, team-driven environment where your contributions directly impact product quality, customer experience, and operational efficiency.

Position Summary

We are seeking a reliable and detail-oriented Technical Support & Shipping Associate to support both our operations and technical teams. This is a hands-on, in-office role responsible for fulfilling shipments, testing returned equipment (RMAs), and assisting with technical support tasks.

This position plays a critical role in ensuring devices are properly prepared, tested, and delivered while also supporting troubleshooting efforts to maintain system reliability for our customers.

Key Responsibilities

Shipping & Operations

  • Pick, pack, and fulfill outbound orders accurately and efficiently
  • Prepare and label shipments (UPS/FedEx) and manage daily shipping workflows
  • Maintain organized inventory and assist with stock management
  • Receive and process inbound shipments and returned equipment

RMA Testing & Device Handling

  • Test returned intercom panels and related hardware to diagnose issues
  • Document findings and coordinate with the technical team on next steps
  • Reconfigure, reset, and prepare devices for redeployment
  • Track RMA status and maintain accurate records

Technical Support Assistance

  • Assist the technical support team with basic troubleshooting and diagnostics
  • Help replicate reported issues in a controlled environment
  • Support device provisioning and setup as needed
  • Escalate complex issues to senior technical staff

General

  • Maintain a clean, organized workspace and lab environment
  • Support process improvements across operations and support workflows
  • Other duties as needed as the role evolves
Qualifications
  • 1–3 years of experience in operations, technical support, or warehouse/shipping roles
  • Strong attention to detail and organizational skills
  • Comfortable working with hardware and basic networking concepts
  • Ability to follow technical instructions and troubleshoot methodically
  • Experience with shipping platforms (UPS, FedEx, etc.) preferred
  • Basic computer skills (Google Workspace, spreadsheets, etc.)
  • Ability to lift and move packages (up to ~40 lbs)
  • Reliable, punctual, and able to work on-site in Norcross, GA
Preferred (Not Required)
  • Experience with low-voltage systems, access control, or security products
  • Familiarity with Android-based devices or mobile device management (MDM)
  • Exposure to technical support ticketing systems
Why Join MyDoorView
  • Be part of a growing company in a high-demand industry
  • Direct impact on product quality and customer satisfaction
  • Opportunity to grow into technical or operations-focused roles
  • Collaborative, team-oriented environment

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