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Senior Technical Support Jobs in Decatur, GA (NOW HIRING)

Synergis

Sr. Technical Recruiter

Alpharetta, GA · On-site

$66K/yr

Sr. Technical Recruiter The annual base salary for this position is $66,150 plus competitive ... Proactively market candidates and generate sales leads to support business development efforts You ...

Synergis

Sr. Technical Recruiter

Alpharetta, GA · On-site

$66K/yr

Sr. Technical Recruiter The annual base salary for this position is $66,150 plus competitive ... Proactively market candidates and generate sales leads to support business development efforts You ...

Monitise

Senior Technical Writer

Marietta, GA

$60K - $105K/yr

Job Title Senior Technical Writer About Your Role You will play a critical role in documenting enterprise infrastructure and cloud platforms that support mission-critical payment and financial ...

New

Monitise

Senior Technical Writer

Alpharetta, GA

$60K - $105K/yr

Job Title Senior Technical Writer About Your Role You will play a critical role in documenting enterprise infrastructure and cloud platforms that support mission-critical payment and financial ...

New

JLL

Sr. Technical Recruiter

Atlanta, GA

As a Senior Recruiter at JLL Technologies, you will play a crucial role in our mission to increase ... You'll have the autonomy to own the entire recruiting process, supporting hiring managers and ...

Hiscox

Senior Technical Business Analyst

Atlanta, GA · Hybrid

Job Type: Permanent Build a brilliant future with Hiscox Senior Technical Business Analyst L ... These product changes support our strategic priorities to digitize complex processes, enable ...

InstantServe LLC

Sr Technical Writer

Atlanta, GA · On-site

Title: Technical Writer Location: Atlanta, GA 30303 (Hybrid) Required Qualifications Minimum of 5 ... Proven ability to support or lead documentation efforts for system implementations, integrations ...

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Decatur, GA

Senior Technical Support information

See Decatur, GA salary details

$32.7K

$108K

$223.1K

How much do senior technical support jobs pay per year?

As of Jul 22, 2026, the average yearly pay for senior technical support in Decatur, GA is $108,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $118,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What cities near Decatur, GA are hiring for Senior Technical Support jobs? Cities near Decatur, GA with the most Senior Technical Support job openings:
Senior Technical Support jobs near you

Sr. Technical Project Manager

Tata Consultancy Service Limited

Atlanta, GA • On-site

$100K - $110K/yr

Full-time

Posted 14 days ago

Job description

Sr. Technical Project Manager
Must Have Technical/Functional Skills
• This person will take initiative, Lead Scrum and Kanban teams, Create project plans and report project status to myself and executives, and Coordinate software releases.
• As a Technical Project Manager/Sr Technical Project Manager , Candidate will support our technology projects. This role is responsible for the successful execution of complex strategic projects using Agile frameworks. These engagements involve communication with senior leadership, across multiple divisions and broad scope and is accountable for ensuring the highest quality delivery with emphasis on meeting product/platform deadlines and goals.
Job Functions:
1.Building and leading cross-functional project teams, setting expectations, and ensuring that the team has the necessary resources and support.
2.Collaborate closely with the Product Owner and team to ensure the product backlog is well-maintained and prioritized.
3.Agile process facilitation: ensure that the Agile framework is understood and applied correctly by the team.
4.Metrics and feedback: Capture and use Agile metrics and feedback to help the team continuously improve.
5.It will be your duty to monitor the project scope to prevent scope creep and make necessary adjustments.
6.Coach and mentor teams, Technical Project Managers, and Product Owners in roles and responsibilities, providing training sessions and workshops on Agile frameworks (e.g., scrum Kanban) when necessary.
Basic Qualifications:
1.5 years of Project Management experience with knowledge of project management discipline, methodology and tools.
2.Certified Scrum Master (CSM) with knowledge of Agile framework using scrum and kanban team methodologies.
Experience: 5 years of project management, 3 years in Agile framework
1.6+ years project management and agile work experience
2.Certified scrum master
3.PM Certification
4.Ability to build effective and productive relationships with both clients and internal resources
Ability to communicate and proactively manage project status, milestones, action items, risks and mitigation plans, and issues to project stakeholders and leadership.
5.Frequent independent decision-making ability to manage changing, competing and conflicting priorities; multitask effectively, while balancing urgency, speed, accuracy and consistency.
Financial management skills to analyze project budgets, drive savings and forecast revenue.
6.Experience with Jira and Confluence, Smartsheets, MS tools.
7.Strong facilitation skills in a team environment
8.Excellent verbal and written communication skills
9.Illustrate composure and ability to handle pressure and deadlines.
Salary Range- $100,000-$110,000 a year
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