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Senior Technical Support Jobs in Decatur, GA (NOW HIRING)

Ubertal Inc

Senior Technical Lead

Atlanta, GA · On-site

Senior Technical Lead Location: Atlanta, GA (Hybrid - onsite required as directed) Job Type ... Support technology adoption of AI/ML concepts and generative AI. * Identify technical debt and ...

MiniMed

Senior Technical Writer

Atlanta, GA

$83K - $141K/yr

About the Role The Senior Technical Writer scopes, revises and drafts a variety of patient-facing technical literature needed to support a broad medical device portfolio Senior Technical Writer will ...

Synergis

Sr. Technical Recruiter

Alpharetta, GA · On-site

$66K/yr

Sr. Technical Recruiter The annual base salary for this position is $66,150 plus competitive ... Proactively market candidates and generate sales leads to support business development efforts You ...

Synergis

Sr. Technical Recruiter

Alpharetta, GA · On-site

$66K/yr

Sr. Technical Recruiter The annual base salary for this position is $66,150 plus competitive ... Proactively market candidates and generate sales leads to support business development efforts You ...

JLL

Sr. Technical Recruiter

Atlanta, GA

As a Senior Recruiter at JLL Technologies, you will play a crucial role in our mission to increase ... You'll have the autonomy to own the entire recruiting process, supporting hiring managers and ...

Hiscox

Senior Technical Business Analyst

Atlanta, GA · Hybrid

Job Type: Permanent Build a brilliant future with Hiscox Senior Technical Business Analyst L ... These product changes support our strategic priorities to digitize complex processes, enable ...

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Decatur, GA

Senior Technical Support information

See Decatur, GA salary details

$32.7K

$108K

$223.1K

How much do senior technical support jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior technical support in Decatur, GA is $108,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $118,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What are the most commonly searched types of Technical Support jobs in Decatur, GA? The most popular types of Technical Support jobs in Decatur, GA are:
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What job categories do people searching Senior Technical Support jobs in Decatur, GA look for? The top searched job categories for Senior Technical Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Technical Support jobs? Cities near Decatur, GA with the most Senior Technical Support job openings:
Senior Technical Support jobs near you

Senior Technical Writer

Contact Government Services, LLC

Atlanta, GA

$81K - $117K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Senior Technical Writer
Employment Type: Full-Time, Experienced
Department: Technology Support

CGS is seeking an experienced Senior Technical Writer to provide consultative, analytical, and documentation support for a large Federal agency initiative.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:
-         Drafting and development of technical documentation related to a variety of projects in the IT space.
-         Work closely with project stakeholders to establish technical processes and procedures.
-         Document projects through the SDLC.
-         Provide status reports for multiple ongoing projects and related documentation efforts.
-         Assist with both user and admin level documentation.

Qualifications:
-         Excellent writing and Communication skills.
-         5+ years experience with development of technical documentation.
-         3+ years experience with development of user documentation.
-         Fluency with industry standard technical summary and reporting techniques including Agile project management methodology.
-         Ability to produce quality work independently or in a group setting.
-         Experience with MS Office Suite including Visio.
-         Willingness and ability to pass background check/security screening.

Ideally, you will also have:
-         Familiarity with Business Intelligence/Analysis applications.
-         Experience with Government software development policies and procedures.
-         Client facing communication experience.
-         Federal Agency issued security clearance.

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.
-         Health, Dental, and Vision
-         Life Insurance
-         401k
-         Flexible Spending Account (Health, Dependent Care, and Commuter)
-         Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]

#CJ
 
 
$81,120 - $117,173.33 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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