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Senior Technical Support Analyst Jobs in Rutherford, NJ

JS Consulting

Senior GIS Support Analyst

Brooklyn, NY · On-site

Job Title- Senior GIS Support Analyst Project Location - Brooklyn, NY(Fully onsite) Duration- 12 ... Assignment * Provide development and technical support (1st, 2nd or Tier 3 Level) to the Client ...

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400 / year ... Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for ...

Justworks

Senior IT Support Engineer

New York, NY · On-site

As a Senior IT Support Engineer, you'll serve as a senior technical expert, driving improvements ... glove technical support to remote and in-office employees. * Perform root cause analysis on ...

Justworks

Senior IT Support Engineer

Manhattan, NY · On-site

As a Senior IT Support Engineer, you'll serve as a senior technical expert, driving improvements ... glove technical support to remote and in-office employees. * Perform root cause analysis on ...

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All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Rutherford, NJ

Senior Technical Support Analyst information

See Rutherford, NJ salary details

$24

$35

$52

How much do senior technical support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for senior technical support analyst in Rutherford, NJ is $35.54, according to ZipRecruiter salary data. Most workers in this role earn between $29.66 and $38.22 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What cities near Rutherford, NJ are hiring for Senior Technical Support Analyst jobs?

Cities near Rutherford, NJ with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,924 per year, or $35.5 per hour.

Senior PeopleSoft Integration & Support Analyst

New York, NY • On-site, Remote

Next Generation, Inc.
See more jobs at Next Generation, Inc.external

$90 - $130/hr

Contractor

Re-posted 2 days ago

Job description

Job Title: Senior PeopleSoft Integration & Support Analyst
Job Summary:
Next Generation, Inc., an Equal Opportunity Employer, is seeking an experienced Senior PeopleSoft Integration & Support Analyst to support, maintain, and enhance a production PeopleSoft environment while leading the integration of new modules into the enterprise system. This role combines functional-technical integration, application support, and PeopleSoft development, with exposure across HCM, Payroll, Financials, and related systems.
The ideal candidate brings strong initiative, technical depth, and the ability to work independently in a complex, mission-critical environment.
Key Responsibilities:
• PeopleSoft Production Support
• Human Resources, Benefits & Payroll
• Provide ongoing support and maintenance for the PeopleSoft production environment, including:
oHuman Resources
oBenefits
oPayroll
• Troubleshoot and resolve application, data, and process issues in coordination with functional and technical stakeholders
• Research, test, and implement data corrections and processing fixes as required
• Module Integration & Enhancements
• Lead and support the integration of new PeopleSoft modules into the existing production environment, including:
oTime and Labor
oeProcurement
oBudget
oFinancials
• Ensure seamless integration, data integrity, and system performance across modules
• Technical Development & Customization
• Develop and maintain PeopleSoft customizations to meet evolving business requirements
• Design, test, and deploy:
oPeopleCode
oApplication Engine programs
oComponent Interfaces
oSQRs
oIntegration and reporting solutions
• Upgrades, Patches & Maintenance
• Support PeopleSoft upgrades, patches, and fixes
• Coordinate testing efforts and assist with implementation activities
• Proactively identify potential processing issues and system risks
• Database & Technical Support
• Provide Oracle DBA support for the PeopleSoft application environment
• Assist with performance tuning, troubleshooting, and system stability
Required Qualifications:
• Bachelor's degree in a related discipline
• 3+ years of full-time experience as a PeopleSoft Integration and Support Analyst
• Hands-on experience supporting production PeopleSoft environments
• Strong initiative, accountability, and ability to work independently
• Excellent verbal and written communication skills
• Proven ability to collaborate effectively in a team environment
Preferred Experience:
• Work assignments may require proficiency in one or more of the following:
• PeopleTools
• PeopleCode
• Application Engine
• Component Interface
• SQR
• XML / BI Publisher
• JavaScript
• jQuery
Nice to Have:
• Experience supporting multi-module PeopleSoft environments
• Prior involvement in enterprise system integrations
• Experience working in public sector, higher education, or large enterprise environments
Job Benefits:
• Competitive hourly rate range based on experience and education of approximately $90 to $130 per hour

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