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Senior Technical Support Analyst Jobs in Rutherford, NJ

Next Step Systems

Technical Support Analyst

New York, NY · On-site

Technical Support Analyst, New York, NY We have an opening available for a Technical Support Analyst for an opportunity in the New York, NY office. The Technical Support Analyst is a first-level role ...

raincards.xyz

Technical Support Analyst

Manhattan, NY · On-site

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and ...

Rain

Technical Support Analyst

New York, NY · On-site

$100K - $130K/yr

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and ...

Aplaro Ltd

Technical Support Analyst

Manhattan, NY · On-site

$90K - $115K/yr

Garda is seeking a Technical Support Analyst based in our New York Office. Position Responsibilities * End-User & Desktop Support: Serve as primary IT support for Garda's New York office, providing ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Alloy

Senior Technical Support Engineer

New York, NY · On-site

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet ...

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet ...

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All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Rutherford, NJ

Senior Technical Support Analyst information

See Rutherford, NJ salary details

$24

$35

$52

How much do senior technical support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for senior technical support analyst in Rutherford, NJ is $35.54, according to ZipRecruiter salary data. Most workers in this role earn between $29.66 and $38.22 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What cities near Rutherford, NJ are hiring for Senior Technical Support Analyst jobs?

Cities near Rutherford, NJ with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Rutherford, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,924 per year, or $35.5 per hour.

SENIOR TECHNICAL SUPPORT ANALYST

Manhattan, NY • On-site

IT Universe Tecnologia
See more jobs at IT Universe Tecnologiaexternal

Other

Posted 8 days ago

Job description

Job description

About IT UNIVERSE

We are a well-established company in the IT market with a history spanning over 16 years. As an IT solutions integrator with an extensive portfolio of products and services, we serve companies of all sizes and operate in Brazil, the United States, and Mexico.

We are proud to be recognized by Great Place to Work (GPTW) as one of the best companies to work for.

What guides us?

  • Happiness – Promoting happiness within our company is our daily mission. Happy people live longer, are more optimistic, and work better. Happiness drives results.
  • We view our clients, partners, and employees as the key drivers of project success and company growth.
  • Ethical relationships foster the prestige and recognition that constitute a company's greatest assets.
  • We consistently provide the best possible service experience to our clients.
  • The pursuit of new technologies is a daily endeavor. Keeping pace with market evolution is the key to delivering excellence.
Main responsibilities
  • Monitor events, ensuring adherence to service and resolution deadlines.
  • Provide technical support for hardware and software.
  • Install approved software.
  • Reinstall Windows and create/deploy images on desktops, laptops, and All-in-One PCs.
  • Perform IMACD (Install, Move, Add, Change, and Remove) activities for hardware and software.
  • Provide remote support for mobile telephony, including device configuration, app installation, and carrier liaison.
  • Support the IT environment, including desktops, laptops, monitors, mobile devices, printers, scanners, plotters, VoIP equipment, Wi-Fi, network devices, and videoconferencing systems.
  • Interact with vendors and manufacturers regarding equipment maintenance and replacement.
  • Monitor communication, printing, and network services, troubleshooting and escalating incidents as necessary.
  • Manage users and permissions in Active Directory and Microsoft Entra ID.
  • Administer Google Workspace tools.
  • Manage devices via Intune, SCCM, and MDM.
  • Support Windows, macOS, Citrix, VDI, VPN, and RDS environments.
  • Support SentinelOne and IRU.
  • Provide remote support using remote access tools.
  • Support network infrastructure by diagnosing connectivity, latency, firewall, and proxy issues.
  • Log, track, and update tickets in ITSM tools.
  • Maintain the confidentiality of sensitive information and documents.
  • Install, configure, and perform preventive and corrective maintenance on IT equipment.
Requirements and skills
  • Degree or currently pursuing a degree in Information Technology or related fields.
  • Minimum of 3 years of experience in IT technical support.
  • Fluent English.
  • Strong communication skills.
  • Experience with advanced troubleshooting for Windows 10, Windows 11, and macOS.
  • Knowledge of endpoint management using Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), and MDM solutions.
  • Knowledge of Microsoft Active Directory (AD DS) and Microsoft Entra ID (Azure AD).
  • Experience with Google Workspace administration (Mail, Drive, and Meet).
  • Knowledge of corporate VPNs and secure remote access.
  • Knowledge of Citrix Virtual Apps and Desktops, VDI, and Remote Desktop Services (RDS) environments.
  • Knowledge of remote access tools such as NinjaOne/Ninja Desk, AnyDesk, TeamViewer, BeyondTrust, and Microsoft Remote Help.
  • Knowledge of network protocols: TCP/IP, DNS, DHCP, VLAN, NAT, and Proxy.
  • Knowledge of firewalls and proxies for diagnosing connectivity and latency issues.
  • Basic knowledge of Microsoft Azure and/or AWS.
  • Basic knowledge of SentinelOne (Endpoint), Zscaler, and IRU (Identity).
  • Knowledge of Information Security best practices.
  • Experience with ITSM tools such as Jira, ServiceNow, or similar.
  • Knowledge of technical documentation and the creation of operational procedures.
Additional information

Feedback and monthly 1:1s for tracking progress and professional development.

Individual Development Plan (IDP).

Training and skill-building sessions for individuals and teams.

Here, we value people, encourage continuous development, and believe that growing together is the best way to achieve great results. Come join a team that fosters collaboration, innovation, and learning every day!

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