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Senior Support Engineer Jobs in Spring Branch, TX

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Senior plc

Project Engineer - Fabric

New Braunfels, TX · On-site

$93K - $128K/yr

Senior plc is an international, market-leading, engineering solutions provider with 30 operating ... Supports all initiatives and audits as required, including support and communication of all ...

Senior plc

Project Engineer - Fabric

New Braunfels, TX

$93K - $128K/yr

Senior plc is an international, market-leading, engineering solutions provider with 30 operating ... Supports all initiatives and audits as required, including support and communication of all ...

Howard Energy Partners

Senior Engineer

San Antonio, TX · On-site

$94K - $129K/yr

The Senior Engineer delivers engineering and consulting services across a wide range of projects ... support, and field engineering support on complex problems, including cross-discipline issues ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Spring Branch, TX

Senior Support Engineer information

See Spring Branch, TX salary details

$19.1K

$87.7K

$135K

How much do senior support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior support engineer in Spring Branch, TX is $87,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $105,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What cities near Spring Branch, TX are hiring for Senior Support Engineer jobs?

Cities near Spring Branch, TX with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Spring Branch, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,651 per year, or $42.1 per hour.

Senior Cloud Support Engineer

Futurex

Bulverde, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Position Overview:
We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you.

Key Responsibilities:

  1. Technical Troubleshooting and Support:
    • Provide advanced troubleshooting and technical support for customer cloud environments.
    • Analyze and resolve issues involving networking, system configurations, and application integrations.
    • Serve as an escalation point for complex technical issues.
  2. Customer Engagement:
    • Collaborate with customers to understand their technical environments and tailor solutions to meet their needs.
    • Guide customers in best practices for deploying and managing cloud-based systems.
  3. System Analysis and Documentation:
    • Diagnose performance issues in distributed environments.
    • Document problem resolution processes, technical insights, and knowledge base articles.
  4. Collaboration:
    • Work closely with engineering, product, and operations teams to address root causes of recurring issues.
    • Contribute to the design and implementation of support tools and processes.
  5. Security Expertise:
    • Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems.
    • Ensure compliance with security standards and protocols.

Requirements

Required:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of experience in technical support or cloud engineering roles.
  • Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP).
  • Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs.
  • Hands-on experience with Linux/Unix systems.
  • Excellent problem-solving and communication skills.

Preferred:

  • Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems.
  • CCNA certification or equivalent networking expertise.
  • Familiarity with IT security frameworks and best practices.
  • Experience with scripting languages (Python, Bash) and automation tools.

Benefits

  • Health, dental, vision, life, and short/long-term disability insurance
  • Paid vacation, holidays, and sick leave
  • Competitive compensation and opportunities for advancement
  • Retirement plan with employer contribution match
  • Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
  • One of San Antonio’s “Best Places to Work” for nine consecutive years
  • This job is at our Bulverde, TX office