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Senior Support Engineer Jobs in Rochester, NY (NOW HIRING)

Allient, Inc.

Senior Electrical Engineer

Rochester, NY · On-site

$110 - $145/hr

Senior Electrical Engineer Full-time Regular Indirect Rochester, NY, US 5 days ago Requisition ID ... Support PCB implementation, layout collaboration,stack‑up design, grounding, thermal, DFM/DFT ...

Encorus Group

Senior Electrical Engineer

Rochester, NY · On-site

$10K - $125K/yr

... Senior Electrical Engineer to lead its continued development. This role goes beyond technical ... As a consulting firm, we support clients across a wide spectrum of industries and facility types ...

Encorus Group

Senior Electrical Engineer

Rochester, NY · On-site

$100K - $125K/yr

... Senior Electrical Engineer to lead its continued development. This role goes beyond technical ... As a consulting firm, we support clients across a wide spectrum of industries and facility types ...

LaBella Associates

Sr. Environmental Engineer

Rochester, NY · On-site

$130K - $155K/yr

We are looking to expand in our Upstate New York offices by adding a Senior Environmental Engineer ... Support litigation and expert witness assignments as needed. * Experience with Title V air permits ...

LaBella Associates

Sr. Environmental Engineer

Rochester, NY · On-site

$130K - $155K/yr

We are looking to expand in our Upstate New York offices by adding a Senior Environmental Engineer ... Support litigation and expert witness assignments as needed. * Experience with Title V air permits ...

LaBella Associates

Sr. Environmental Engineer

Rochester, NY · Hybrid

$130K - $155K/yr

We are looking to expand in our Upstate New York offices by adding a Senior Environmental Engineer ... Support litigation and expert witness assignments as needed. * Experience with Title V air permits ...

LAPORTE L.C.C.

Senior Controls Engineer

Rochester, NY · On-site

$95K - $126K/yr

Senior Controls Engineer We're seeking a full-time controls engineer to join our expanding team and ... Lead and support the design of automation projects, developing specifications for control panels ...

LAPORTE L.C.C.

Senior Controls Engineer

Rochester, NY

$95K - $126K/yr

Senior Controls Engineer We're seeking a full-time controls engineer to join our expanding team and ... Lead and support the design of automation projects, developing specifications for control panels ...

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Showing results 41-60

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Rochester, NY

Senior Support Engineer information

See Rochester, NY salary details

$22.2K

$101.9K

$156.9K

How much do senior support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior support engineer in Rochester, NY is $101,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $122,800.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Rochester, NY?

For Senior Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Rochester, NY look for?

The top searched job categories for Senior Support Engineer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Support Engineer jobs?

Cities near Rochester, NY with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $101,887 per year, or $49 per hour.

Senior Embedded Software Engineer

D3 Engineering, LLC

Rochester, NY • On-site

$93K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

SENIOR EMBEDDED SOFTWARE ENGINEER
Department: Product Design Services
FLSA Status: Exempt
Reports to: Operations Manager
Pay Range: $93,000 - $125,000 annually
Location: Rochester, NY
The Role:
D3 Embedded is seeking an experienced Senior Embedded Software Engineer to lead the design, development, and optimization of software for embedded systems. This role involves architecting and implementing firmware solutions, debugging complex system issues, and ensuring high performance and reliability. The ideal candidate has extensive experience with embedded C/C++, real-time operating systems (RTOS), Linux operating systems (Ubuntu, Yocto, etc), microcontroller architectures, System on Chip SoC architectures, and low-level hardware interactions. Strong problem-solving skills, leadership traits, and the ability to mentor junior engineers are essential. This position plays a critical role in driving innovation and advancing embedded technology in our products.
The Responsibilities:
  • All phases of the product development cycle including:
  • requirements definition and architecture
  • software design and development
  • Software implementation
  • hardware bring-up, software/hardware integration
  • verification and validation, and customer support
  • Embedded processors running real-time operating systems or Embedded Linux on custom electronics.
  • Technical tasks including;
  • assisting with board bring-up
  • developing driver and application-level code
  • system verification
  • Conduct and oversee code reviews, unit testing, debugging, and software/hardware integration.
  • Technical direction and leadership in a non-supervisory capacity for complex engineering projects
  • Support project planning efforts including task definition and work effort.
  • Develop and evaluate plans and criteria for various projects and activities you will do.
  • Embedded Linux platforms
  • Open-source Linux and associated SDKs
  • GCC/GNU toolchain
  • Developing & identifying tools / methods for better design reuse & process improvement
  • Design reviews and technical oversight
  • Coaching & mentoring less experienced engineers

Additional Responsibilities:
  • Other duties as assigned

The Right Person Will Have:
  • Bachelor of Science in Computer Science, Computer Engineering, Electrical Engineering discipline and/or equivalent years of experience
  • Minimum 5 years of experience in Embedded Software role
  • Excellent problem solving & troubleshooting skills.
  • Ability to read schematics and debug digital hardware using oscilloscope, logic analyzer, or similar tools for troubleshooting.
  • Experience writing embedded device drivers
  • Experience debugging embedded platforms
  • Knowledge of embedded software and firmware development, including C and C++.
  • Up to date experience with Embedded Linux platforms, configuration, board support package, kernel drivers, and device tree
  • Experience using GIT version control system
  • Experience developing with GCC/GNU toolchain
  • Experience with embedded camera and video processing is desirable.
  • Self-Driven personality
  • Capable of a big picture, system-oriented approach
  • Solid technical leadership skills
  • Strong communication and interpersonal skills.

The Benefits:
  • Competitive total compensation
  • Medical and dental coverage
  • Employer paid basic life, short-term disability, and identity theft coverage
  • Voluntary vision, life, long-term disability, accident, critical illness coverage
  • 401k retirement contribution
  • Paid holidays, time-off, and sick time
  • Tuition assistance and employer paid professional development
  • Flexible work schedules
  • Remote opportunities available
  • Complimentary snacks and beverages
  • Employer sponsored social events

The Company:
Since our founding in 1999, D3 Embedded has driven innovation in high-performance embedded systems development. We leverage our expertise in autonomous machines, sensors, imaging, optics, edge computing, algorithms, robotics, and electrification to provide cutting-edge engineering design and low-volume manufacturing services. Headquartered in Rochester NY, we serve a global network of customers and are proudly connected with many technology leaders and Fortune 500 companies. We are interested in bright, creative, and team-oriented individuals exhilarated by the opportunity to transform the world through frontier technologies.
Candidates must be eligible to work in the United States. D3 Embedded does not sponsor visas. For more information about D3 Embedded, please visit www.d3embedded.com.
D3 Embedded is committed to fostering a diverse work environment and proud to be an Equal Opportunity Employer. We consider and hire applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
D3 Embedded participates in E-Verify, a federal program that confirms employment eligibility upon hire.

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