1

Senior Support Engineer Jobs in Rochester, NY (NOW HIRING)

Senior Engineer

Rochester, NY ยท On-site

$96K - $120K/yr

Senior Engineer Location: Rochester, NY Salary Range: $96,400 - $120,500 Schedule: On Site - Office ... Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting ...

Senior Engineer

Rochester, NY ยท On-site

$96K - $120K/yr

Senior Engineer Location: Rochester, NY Salary Range: $96,400 - $120,500 Schedule: On Site - Office ... Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting ...

Systems Engineer Senior II

Victor, NY ยท On-site

$134K - $167K/yr

Nationality Requirements Due to the nature of the programs we support, certain roles may require ... The Senior Systems Engineer is expected to provide system level trade-space assessments of ...

Systems Engineer Senior II

Victor, NY ยท On-site

$134K - $167K/yr

Nationality Requirements Due to the nature of the programs we support, certain roles may require ... The Senior Systems Engineer is expected to provide system level trade-space assessments of ...

Senior Test Engineer (Optics) This role leads the optical characterization and test laboratory ... Support the successful transition and implementation of test methods and procedures from ...

Senior Engineer - Protection & Control

Rochester, NY ยท On-site

$103K - $141K/yr

Senior Engineer - Protection & Control Location: Rochester, NY OR Binghamton, NY Work Type: Office ... Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting ...

Senior Engineer - Protection & Control

Rochester, NY ยท On-site

$103K - $141K/yr

Senior Engineer - Protection & Control Location: Rochester, NY OR Binghamton, NY Work Type: Office ... Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting ...

Sr. Project Engineer

Rochester, NY ยท On-site

$130K - $160K/yr

Overview: The Sr. Project Engineer role will oversee and execute the project controls and ... This position is eligible for mobilization support (may include mileage reimbursement), and ...

Senior Engineer

Rochester, NY ยท On-site

$103K - $141K/yr

Senior Engineer Department: Testing & Commissioning Reports To: Supervisor Substation Testing ... Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting ...

Senior Engineer

Rochester, NY ยท On-site

$103K - $141K/yr

Senior Engineer Department: Testing & Commissioning Reports To: Supervisor Substation Testing ... Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting ...

Showing results 21-40

Senior Support Engineer information

See Rochester, NY salary details

$22.2K

$101.9K

$156.9K

How much do senior support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior support engineer in Rochester, NY is $101,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $122,800.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Rochester, NY?

For Senior Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Rochester, NY look for?

The top searched job categories for Senior Support Engineer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Support Engineer jobs?

Cities near Rochester, NY with the most Senior Support Engineer job openings:

Infographic showing various Senior Support Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $101,887 per year, or $49 per hour.

Senior Engineer

Iberdrola

Rochester, NY โ€ข On-site

$96K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago


Job description

Position Information

Job Title: Senior Engineer

Location: Rochester, NY

Salary Range: $96,400 - $120,500

Schedule: On Site - Office

Job Summary

The Senior Substation Engineer can work independently, participates and represents AVANGRID on Industry associations. Applies established engineering criteria and uses sound utility engineering practices to identify deficiencies in substation design and actively solves them. Assists Project Managers, Construction Managers and Engineers in substation design, design reviews, construction activities and shares their knowledge in their area of expertise. Acts as a technical leader in the Substation Projects group to direct, oversee and mentor other Engineers in the Department.

Key Responsibilities

  • Solve complex and unique design issues to set projects up for success for their entire project lifecycle (i.e. conceptual design, estimating, permitting, detailed design, material/equipment procurement, construction, testing & commissioning, and close out).
  • Proposes solutions for identified issues that fall outside of established design criteria, including recommendations for new substation design criteria and technical manual and specification improvements.
  • Develop alternative methods or design concepts to resolve unique problems or to improve processes/services.
  • Anticipates internal/external business issues and/or threats and recommends process improvements.
  • Recognized expert for projects of importance to AVANGRID.
  • Manage divisional and company-wide projects/studies/initiatives, serve as SME on assigned demonstration projects, initiatives, and teams across AVANGRID.
  • Lead teams and acts as experienced mentor.
  • Reviews engineering work of others in the department.
  • Manage and provide direction to resources outside the department.
  • Proficient at utilizing computer aided design tools for effective substation design and communication.
  • Perform complex engineering analyses related to substation design.
  • Assists during storm restoration.
  • Leads teams/projects or program initiatives
  • Ability to manage portions of a project, such as material procurement.
  • Ability to solely manage outside engineering firms to drive design and compliance.

Required Qualifications

  • BS Degree in Engineering
  • 5+ years of relevant experience
  • Experience in Structural Design
  • Direct experience in the electrical utility industry
  • Possesses broad knowledge of internal/external business, regulatory issues and permitting of projects at the local, state and federal levels

Preferred Qualifications

  • Advanced Degree and/or PE License and/or PMP certification

Competencies

  • Growth & Continuous Improvement
  • Initiative & Change
  • Focused on Results
  • Customer Centric (internal and/or external)
  • Communication
  • Collaboration
  • Leadership (people managers/leaders)

What We Offer:

  • Competitive benefits and growth opportunities
  • Generous performancebased bonuses
  • 12% 401(k) match
  • Comprehensive health, dental, and vision insurance
  • Tuition reimbursement
  • Professional development and clear careeradvancement pathways

For more information, please visit: Benefits - Avangrid

#LI-Onsite; #LI-CH1

Company:

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.

Job Posting End Date:

September-12-2026