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Senior Support Engineer Jobs in Phoenix, AZ (NOW HIRING)

Bechtel

Procurement Support Engineer

Phoenix, AZ · On-site

Working under the direction of senior procurement engineering personnel, the Engineer assists in ... Support preparation of technical bid comparison matrices and evaluation documentation. * Review ...

Inficare

FileNet Dev & Support Engineer

Phoenix, AZ · On-site

FileNet Dev & Support Engineer Location: Phoenix, AZ or Charlotte, NC Job Type: Contract Experience ... Mentor team members and provide expert counsel to senior leadership Required Skills * IBM FileNet 5 ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

... senior team members • Assist with design of desktop application • Assist with design of ... IT/Desktop Support field. Proficient with all Windows operating systems • Must have at least ...

Axon

Sr Technical Support Engineer I

Scottsdale, AZ · On-site

AXON is seeking a high-energy, skilled Support Engineer with expertise in customer service, computer networking, cloud solutions, & Windows server administration. This individual will play an ...

Bechtel

Procurement Support Engineer

Phoenix, AZ · On-site

Working under the direction of senior procurement engineering personnel, the Engineer assists in ... Support preparation of technical bid comparison matrices and evaluation documentation. * Review ...

Orbotech

Customer Support Engineer

Chandler, AZ

$23.71 - $40.29/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Senior CSE. Primarily responsible for customer service activities associated with updating ...

Axon

Sr Technical Support Engineer I

Scottsdale, AZ · On-site

AXON is seeking a high-energy, skilled Support Engineer with expertise in customer service, computer networking, cloud solutions, & Windows server administration. This individual will play an ...

KLA

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Senior CSE. Primarily responsible for customer service activities associated with updating ...

KLA Corporation

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Senior CSE. Primarily responsible for customer service activities associated with updating ...

KLA Corporation

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Senior CSE. Primarily responsible for customer service activities associated with updating ...

Kla

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... Senior CSE. Primarily responsible for customer service activities associated with updating ...

Diverse Lynx

FileNet Dev & Support Engineer

Phoenix, AZ · On-site

$55 - $60/hr

FileNet Dev & Support Engineer Work location: Phoenix, AZ or Charlotte, NC (onsite) Rate: $55-60 ... Provide expert counsel to team and senior leadership, advises and mentors team when in need.

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Phoenix, AZ

Senior Support Engineer information

See Phoenix, AZ salary details

$21.1K

$96.8K

$149K

How much do senior support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for senior support engineer in Phoenix, AZ is $96,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $116,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Phoenix, AZ?

For Senior Support Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Phoenix, AZ look for?

The top searched job categories for Senior Support Engineer jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Senior Support Engineer jobs?

Cities near Phoenix, AZ with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $102,532 per year, or $49.3 per hour.

Desktop Support Engineer

Healthcare Outcomes Performance Co. (HOPCo)

Phoenix, AZ • On-site, Remote

Full-time

Re-posted yesterday

Job description

ESSENTIAL FUNCTIONS
• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
• Install, maintain, and troubleshoot all business applications effectively
• Assist in responding to and mitigating security incidents under the guidance of senior team members
• Assist with design of desktop application
• Assist with design of wireless and network solutions
• Create printer mappings for clinical systems
• Escalate errors to hardware and software manufacturers as necessary
• Manage user errors and requests through the IT/Facilities help desk ticketing system
• Document daily tasks and create user documentation as needed
• Track company assets through inventory database timely and accurately
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
• Maintain a high level of customer satisfaction
• Maintain confidentiality
EDUCATION
• High school diploma/GED or equivalent working knowledge preferred
EXPERIENCE
• 1 - 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems
• Must have at least intermediate skills with Microsoft Office Professional Suite
• Healthcare IT Experience is preferred
KNOWLEDGE
• Knowledge of Microsoft Office software
• Knowledge of how to operate and troubleshoot computer equipment
• Knowledge of Telephony systems programming, documentation, and process creation
• Knowledge of asset and time management skills to assist the department
SKILLS
• Skill in organizing tasks/work orders
• Skill in using customer service skills in dealing with frustrated users
• Skill in problem-solving
• Skill in maintaining a safe operating environment
ABILITIES
• Ability to troubleshoot common desktop and user problems and develop resolution strategies
• Ability to communicate effectively and in user-friendly terms verbally and in writing
• Ability to be a team player with effective interpersonal skills
• Ability to solve problems and work independently
ENVIRONMENTAL WORKING CONDITIONS
• Primarily remote telework
• On-site as needed
PHYSICAL/MENTAL DEMANDS
• Requires sitting and standing associated with a normal office environment
• Some bending and stretching are required
• Manual dexterity using a calculator and computer keyboard
ORGANIZATIONAL REQUIREMENTS
• HOPCo Mission, Vision, and Values must be read and signed
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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