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Senior Support Engineer Jobs in Nepean, ON (NOW HIRING)

Nokia

Senior Customer Support Engineer

Kanata, ON

IP 4th level support and test engineer Within R&D our focus is on customer issues that are ... Knowledge of IP routing protocols (OSPF, ISIS, BGP, PIM, IGMP, MPLS, LDP, RSVP-TE, SR). * Knowledge ...

Gogo

Senior Product Support Engineer

Ottawa, ON

As our Senior Product Support Engineer , you'll serve as a technical subject matter expert for Gogo's legacy, current, and emerging hardware platforms. You'll work closely with Engineering, Product ...

PwC

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to: * Troubleshoot ...

Egis Group

Senior Electrical Engineer

Ottawa, ON · Hybrid

Senior Electrical Engineer is a senior-level engineering role based in Ottawa, ON, Canada , supporting the delivery of complex electrical infrastructure across industrial and energy-related projects.

Egis Group

Senior Electrical Engineer

Gatineau, QC · Hybrid

Senior Electrical Engineer is a senior-level engineering role based in Gatineau, QC, Canada supporting the delivery of complex electrical infrastructure across industrial and energy-related projects.

Hydro Ottawa

Technical Standards Engineer

Ottawa, ON · Hybrid

... senior levels. Wherever you are in your career, there's a path for growth ahead of you here. As the ... Support Operations in the development of standard work methods. * Administer technical documents ...

Egis Group

Senior Structural Engineer

Ottawa, ON · On-site

Senior Structural Engineer based in Ottawa, Ontario, Canada , responsible for leading structural ... This position supports engineering services from proposal development and detailed design through ...

Nokia

Jr. NSP Technical Care Specialist

Kanata, ON

As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP ... senior engineers. You have: * Basic understanding of Linux systems, including: * Viewing and ...

exp

Senior Geotechnical Engineer

Ottawa, ON

CA$130K - CA$160K/yr

Senior Geotechnical Engineer Ottawa, ON At EXP, we're driven to provide innovative solutions for ... Build and maintain strong client relationships to support ongoing and future projects * Prepare ...

Bmt Inc

Senior Systems Engineer/Specialist

Ottawa, ON · Hybrid

CA$105K - CA$150K/yr

Senior Combat and Systems Engineer or Specialist Location: Halifax, NS, Ottawa, ON, or Victoria, BC ... Provides and leads general and systems engineering advice and support to internal and external ...

TalentSphere

Senior Highway Engineer

Gloucester, ON · Hybrid

CA$120K - CA$165K/yr

Senior Highway Engineer Location: Ottawa Ontario Salary $120,000-$165,000 (based on experience ... Provide leadership, guidance and support to junior engineers and technical staff. * Work in ...

Egis Group

Senior Electrical Engineer

Ottawa, ON · On-site

... and supports the professional development of team members. Additional responsibilities include ... The Senior Electrical Engineer also contributes to continuous improvement initiatives within the ...

Mission Control

Senior Mechanical Engineer

Ottawa, ON · On-site

You will support and become a critical member of our team - a team of engineers, scientists, and ... Tasks and Responsibilities As a Senior Mechanical Engineer, you will: * Lead mechanical and thermal ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Nepean, ON

Senior Support Engineer information

See Nepean, ON salary details

$39.3K

$91.8K

$159.7K

How much do senior support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior support engineer in Nepean, ON is $91,761.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,663.00 and $104,969.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What cities near Nepean, ON are hiring for Senior Support Engineer jobs?

Cities near Nepean, ON with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $91,761 per year, or $44.1 per hour.

Senior Customer Support Engineer

Nokia

Kanata, ON

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Nokia rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

IP 4th level support and test engineer

Within R&D our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As such we have the role of 4th level customer support engineers.

  
We have a lot of interaction between Antwerp, California, Ottawa, Bangalore & the UK as our test and development environment is shared. In light of a rapidly growing customer base spread all over the world, the R&D support team is looking for an additional 4th level support engineer in Sunnyvale, CA. You will have the possibility to grow towards a L2/L3 IP network expert and as such become a key player within the IP division.
 

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.


Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

Some of our benefits in US:
  • Corporate Retirement Savings Plan
  • Health and dental benefits
  • Short-term disability, and long-term disability
  • Life insurance, and AD&D - Company paid 2x base pay
  • Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
  • Paid time off for holidays and Vacation
  • Employee Stock Purchase Plan
  • Tuition Assistance Plan
  • Adoption assistance
  • Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.


Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Education level and experience:

  • Telecommunications/Electronic/SW/Computer Engineering degree or equivalent through experience 

Expertise and skills:

  • Personal commitment towards quality.
  • Solution and customer oriented.
  • Autonomous and result driven, able to closely cooperate with team members that are located in Sunnyvale CA, Antwerp, Bangalore and Ottawa.
  • A fluent knowledge of spoken and written English is a must.
  • A proven aptitude for methodical problem solving, very good communication skills, a strong attention to detail and the ability to work well in a close-knit team 

Desired Qualifications: 

  • Knowledge of IP routing protocols (OSPF, ISIS, BGP, PIM, IGMP, MPLS, LDP, RSVP-TE, SR). 
  • Knowledge of Virtual Private Network (VPRN, VPLS, EVPN, VLL).
  • Good understanding of Quality of Service in IP networks.
  • Background in TCP/IP network testing and troubleshooting
  • Scripting or programming skills (C, Perl, Golang, Python) in a Unix or Windows environment.
  • Familiarity with virtualization (KVM, VMWare), containers (Docker, Containerd) and Kubernetes.
  • Network Security and Management (AAA, TACACS, RADIUS, IPsec, SNMP, SSH, YANG, NETCONF, GNMI).
  • Familiarity with one or more networking test tools (IXIA, Agilent, Spirent/Adtech, etc.).
  • Preferred working experience with 7750 SR OS, 7220/7250 SR Linux and EDA.
  • Experience and interest in working in a customer support role and environment is preferred.
  • Familiarity with Tier-1/2/3 network architecture, operation and support.
     
  • Debug and resolve customer issues after they've been filtered by the 2nd and 3rd level support organizations.
  • Interfaces to R&D, 3rd level support team, account teams, business units and customers for technical consultation and customer support concerns.
  • Debug complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.
  • Perform on-site product adaptations or enhancements to installed products. 
  • Maintain problem status and problem resolution records.
  • Prepare reports on problems encountered and methods of resolution applied, ensuring overall system integrity and reliability.
  • Maintain awareness of new products and releases through regular updates with R&D, Product Management and QA.
  • Generate release notes and update the Customer Service and Support Problem tracking database.

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