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Senior Support Engineer Jobs in Kitchener, ON (NOW HIRING)

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a ...

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... User Support: Assist end users with issues related to hardware, software, and connectivity via ...

Manulife

Senior AI FullStack Engineer

Waterloo, ON · On-site

We are seeking a Senior FullStack AI Engineer to help shape how modern AIdriven software is built ... Support DevOps practices, including CI/CD automation, environment consistency, and repeatable ...

Sun Life Financial

Senior Data Engineer

Waterloo, ON · On-site

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support ... This Senior Business data engineer will play an indispensable role in assembling the necessary data ...

Sun Life Financial

Senior Data Engineer

Waterloo, ON · On-site

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support ... This Senior Business data engineer will play an indispensable role in assembling the necessary data ...

GHD

Senior Building Mechanical Engineer

Waterloo, ON · Hybrid

Support the delivery of multiple projects while meeting quality, budget, and schedule requirements ... Work closely with senior engineers and project managers to develop technical and project management ...

Linamar

Automation Engineer - Senior

Guelph, ON · Hybrid

Senior - Automation Engineer Job Summary * The Senior Automation Engineer designs, integrates ... Drive continuous improvement and Lean manufacturing initiatives by supporting LPS requirements, 5S ...

Linamar

Senior Process Engineer

Guelph, ON · On-site

Senior Process Engineer Job Summary As a Senior Process Engineer, you will be responsible for the ... Support gauge design, acquisition and purchasing in coordination with the Quality department.

Semtech

Senior Applications Engineer

Burlington, ON · On-site

Responsibilities: 1. NPIProject Support & ProductOwnership (50%) This role carries ownership across ... The Senior Engineer is expected to independently plan, execute, and deliver across these areas ...

Canadian Solar

Senior DevOps Engineer

Kitchener, ON · On-site +1

CA$110K - CA$140K/yr

Senior DevOps Engineer Department: EQS Compensation: $110,000 - $140,000 + annual bonus (paid in ... Support cultivating a culture of accountability, transparency, and continuous learning * Take ...

Linamar

Quality Engineer, Senior

Guelph, ON · On-site

Quality Engineer, Senior Job Summary The Senior Quality Engineer works with production and ... Support new product launches by assisting with RFQs, including gauge plans and quotes. * Monitor ...

Linamar

Senior Quality Engineer

Guelph, ON · On-site

Senior Quality Engineer Job Summary The Senior Quality Engineer works with production and ... Support new product launches by assisting with RFQs, including gauge plans and quotes. * Monitor ...

New

eStorage

Senior DevOps Engineer

Kitchener, ON · On-site +1

CA$110K - CA$140K/yr

Senior DevOps Engineer Department: EQS Compensation: $110,000 - $140,000 + annual bonus (paid in ... Support cultivating a culture of accountability, transparency, and continuous learning * Take ...

eStorage

Senior Product Reliability Engineer

Kitchener, ON · Hybrid

CA$90K - CA$130K/yr

Senior Product Reliability Engineer Compensation: $90,000 - $130,000 + annual bonus (paid in local ... Support the Deployment team on site-specific configuration, system setup, and integration ...

Manulife

Senior Database Engineer

Waterloo, ON · Hybrid

Manulife is seeking a highly skilled Senior Database Engineer to define architecture standards and ... Support relational and NoSQL database technologies including PostgreSQL, SQL Server, MySQL, Oracle ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Kitchener, ON

Senior Support Engineer information

See Kitchener, ON salary details

$36.9K

$86K

$149.7K

How much do senior support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior support engineer in Kitchener, ON is $86,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,510.00 and $98,430.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What cities near Kitchener, ON are hiring for Senior Support Engineer jobs?

Cities near Kitchener, ON with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,044 per year, or $41.4 per hour.

Sr. Technical Support Engineer

Dialpad

Kitchener, ON • On-site

Full-time

Posted 18 days ago

Job description

Your role
As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a key partner across Engineering, Product, and Sales, owning complex technical issues and driving them through to resolution. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

What you'll do

  • Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
  • Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
  • Support customers across a range of inquiries-from basic product questions to complex technical troubleshooting.
  • Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive timely resolution.
  • Maintain and exceed established service levels and productivity standards.
  • Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.
  • Identify opportunities to enhance support processes, educate users, and scale our support model.

Skills you'll bring

  • 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.
  • Strong understanding of LAN/WAN networking and cloud-based technologies.
  • Experience with VoIP, SIP environments, and desk phone provisioning.
  • Solid troubleshooting and problem-solving skills with the ability to navigate complex technical issues.
  • Strong written and verbal communication skills.
  • Self-starter mindset with a strong sense of ownership and a team-oriented approach.
    Familiarity with Contact Center IVR workflows and 3rd party CRM integrations.
  • Knowledge of telco carrier networks and interoperability.
    Familiarity with communication platforms and mobile networks.
  • Experience with ticketing systems such as Zendesk or Jira.
  • SIP messaging and Wireshark experience.
  • Understanding of enterprise IT environments and security requirements.

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