1

Senior Support Engineer Jobs in Kitchener, ON (NOW HIRING)

This role supports new product development activities - from early-stage development through production transfer - working closely with senior engineers and cross-functional teams to build ...

This role supports new product development activities - from early-stage development through production transfer - working closely with senior engineers and cross-functional teams to build ...

This role supports new product development activities - from early-stage development through production transfer - working closely with senior engineers and cross-functional teams to build ...

This role supports new product development activities - from early-stage development through production transfer - working closely with senior engineers and cross-functional teams to build ...

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support ... This Senior Business data engineer will play an indispensable role in assembling the necessary data ...

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support ... This Senior Business data engineer will play an indispensable role in assembling the necessary data ...

Automation Engineer - Senior

Guelph, ON · Hybrid

  • Medical

  • Retirement

Senior - Automation Engineer Job Summary * The Senior Automation Engineer designs, integrates ... Drive continuous improvement and Lean manufacturing initiatives by supporting LPS requirements, 5S ...

Senior Control Engineer Department: Inverter Firmware Compensation: $95,000 - $140,000 + annual ... Support grid code compliance activities through documented test results and traceability. * Expand ...

Senior Control Engineer

Kitchener, ON

CA$95K - CA$140K/yr

  • Medical

  • Retirement

  • PTO

Senior Control Engineer Department: Inverter Firmware Compensation: $95,000 - $140,000 + annual ... Support grid code compliance activities through documented test results and traceability. * Expand ...

Senior Process Engineer Job Summary As a Senior Process Engineer, you will be responsible for the ... Support gauge design, acquisition and purchasing in coordination with the Quality department.

We are seeking a Senior NPI Product Engineer to support new product development from early concept through to production release. In this role, you will work closely with experienced engineers and ...

Responsibilities: 1. NPIProject Support & ProductOwnership (50%) This role carries ownership across ... The Senior Engineer is expected to independently plan, execute, and deliver across these areas ...

Senior AI FullStack Engineer

Waterloo, ON · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We'relooking for a Senior FullStack AI Engineer who wants to shape how modern AIdriven software is ... We'llrecognize and support you in a flexible environment where well-being and inclusion are more ...

Quality Engineer, Senior

Guelph, ON · On-site

  • Dental

  • Vision

Quality Engineer, Senior Job Summary The Senior Quality Engineer works with production and ... Support new product launches by assisting with RFQs, including gauge plans and quotes. * Monitor ...

Senior Software Developer (Remote)

Waterloo, ON · Remote

CA$110K - CA$145K/yr

  • Medical

  • Retirement

  • PTO

What You'll Do as a Senior Software Developer * Design & Scale Robust Architecture: Develop and ... Enhance CI/CD pipelines, support automated testing strategies, and establish rigorous coding ...

Senior DevOps Engineer

Kitchener, ON · On-site +1

CA$110K - CA$140K/yr

  • Medical

  • Retirement

  • PTO

Senior DevOps Engineer Department: EQS Compensation: $110,000 - $140,000 + annual bonus (paid in ... Support cultivating a culture of accountability, transparency, and continuous learning * Take ...

New

Senior Product Reliability Engineer

Kitchener, ON · Hybrid

CA$90K - CA$130K/yr

  • Medical

  • Retirement

  • PTO

Senior Product Reliability Engineer Compensation: $90,000 - $130,000 + annual bonus (paid in local ... Support the Deployment team on site-specific configuration, system setup, and integration ...

next page

Showing results 1-20

Senior Support Engineer information

See Kitchener, ON salary details

$36.9K

$86K

$149.7K

How much do senior support engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior support engineer in Kitchener, ON is $86,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,510.00 and $98,430.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What cities near Kitchener, ON are hiring for Senior Support Engineer jobs?

Cities near Kitchener, ON with the most Senior Support Engineer job openings:

Infographic showing various Senior Support Engineer job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $86,044 per year, or $41.4 per hour.

Senior NPI Product Engineer

Semtech

Burlington, ON • On-site

Full-time

Re-posted 6 days ago


Job description

Our Team

Semtech's New Product Introduction (NPI) Product Engineering Team is the central engineering function behind every new product we bring to market. Our team of focused and talented engineers takes full ownership of new product development - driving each program from conception through end-of-life with a commitment to flawless execution. Working closely with all internal cross-functional teams, our engineers define and drive DfT testability requirements, test coverage, production characterization (across process, voltage, and temperature variations), ATE-to-bench correlation, cost and yield optimization, test time reduction, project logistics, and seamless transfer to full-volume manufacturing. We take pride in delivering high-quality products that exceed customer expectations and drive business success - and our versatile, results-driven team makes it happen.

Job Summary

We are looking for a Senior NPI Product Engineer to join our team. This role supports new product development activities - from early-stage development through production transfer - working closely with senior engineers and cross-functional teams to build foundational skills and contribute to program success. This is an excellent opportunity for a motivated engineer eager to develop deep technical expertise in high-performance optical, analog/mixed-signal semiconductor IC products in cutting-edge CMOS and BiCMOS technologies. Reporting to the Manager of NPI Product Engineering, the Senior NPI Product Engineer will support NPI activities across the full product development cycle.

Responsibilities

1. NPI Program Support & Cross-Functional Collaboration (25%)

  • Support NPI activities from product concept through final product release, assisting in ensuring product conformance to specifications and seamless transfer to full-volume manufacturing

  • Collaborate with internal cross-functional teams including Project Lead, Design, Marketing, Validation, Test Engineering, Characterization, Quality & Reliability, Applications Engineering and Operations under the direction of senior engineers

  • Assist in tracking backend NPI development through product transfer, and participate in milestone reviews of NPI program logistics, timelines and milestones

  • Support preparation of NPI product release deliverables and OSAT-related manufacturing documentation, ensuring accuracy and completeness

  • Receive technical mentorship from senior engineers and actively develop technical skills and product knowledge

2. Design for Testability/Manufacturability (35%)

  • Support the definition of Design for Testability (DfT) and Design for Manufacturability (DfM) requirements for NPI products under the guidance of senior engineers

  • Assist test engineers in the development, implementation, verification and optimization of ATE test programs, learning how testability and manufacturability features are implemented and evaluated

  • Support product characterization, correlation, and release activities, contributing to execution and adherence to product specifications and quality standards

  • Assist in finalizing datasheet specifications and ATE production test limits under senior engineer direction, gaining exposure to data-driven, statistically validated limit-setting processes

3. Characterization, Data Analysis & Yield Optimization (30%)

  • Assist in developing product characterization plans for wafer-level and bench characterization tests, building understanding of test coverage requirements across product specifications and operating conditions

  • Perform data analysis of ATE and bench characterization results across PVT variations, including ATE-to-bench correlation studies and process capability analysis, with guidance from senior engineers

  • Support yield modeling activities to develop foundational understanding of yield and quality drivers

  • Assist in planning and executing Design of Experiments (DOE) to support yield analysis, test time reduction, and test optimization efforts

  • Support product validation and reliability qualification activities in collaboration with Test, Characterization, Validation and Reliability Engineering teams

  • Assist in identifying yield loss Pareto opportunities and contribute to implementing targeted solutions under senior engineer direction

4. Manufacturing Quality, Failure Analysis & Continuous Improvement (10%)

  • Assist in monitoring yields and quality metrics across processing steps, learning to identify trends and anomalies

  • Support review of test coverage, test limits, and guard banding under the guidance of senior engineers

  • Assist in failure analysis and root cause investigation activities for field returns and RMA cases, contributing to corrective and preventive action (CAPA) development

  • Support collaboration with foundry process and packaging engineering teams in resolving issues during wafer fabrication, packaging, die sort, and final package test

  • Contribute to product life cycle monitoring activities, learning to identify opportunities for cost reduction and continuous improvement

Minimum Qualifications

  • BS in Electrical Engineering or a related field (MS a plus)

  • 5-8 years of experience in semiconductor product engineering, test engineering, or design engineering; internship or co-op experience in relevant fields considered

  • Basic familiarity with statistical theory and data analysis tools (e.g. Excel, JMP) for data interpretation and reporting

  • Foundational knowledge of semiconductor physics and analog/mixed-signal IC design principles

  • Exposure to or coursework in DFM, DFT, and ATE test methodologies is a plus

  • Familiarity with high-speed digital ATE test platforms (e.g. Advantest, Teradyne) or bench test equipment is a plus

  • Basic awareness of semiconductor qualification processes and reliability testing methodologies (JEDEC, HTOL, ESD, Latch-up) is a plus

  • Strong analytical, problem-solving, and communication skills with a eagerness to learn in a fast-paced engineering environment

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

We may leverage Artificial Intelligence (AI) tools to enhance efficiency during candidate screening, assessment, and recruitment. Final hiring decisions remain with our Hiring Teams, not AI systems.

A reasonable estimate of the pay range for this position is $95,000-$122,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee's total compensation package.