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Senior Support Engineer Jobs in Kitchener, ON (NOW HIRING)

Senior ARM Firmware Engineer

Kitchener, ON ยท Hybrid

CA$100K - CA$150K/yr

Senior ARM Firmware Engineer Department: Inverter Firmware Compensation: $100,000 - $150,000 ... Support compliance with grid and firmware standards (UL 1741 SB, IEEE 1547, UL 1998) and ...

The Senior Data Engineer is responsible for the design, governance, and ongoing evolution of the ... Support governance frameworks that enables the responsible and ethical use of data and AI ...

Through our robust product engineering, outstanding tooling capabilities and diverse process ... The Human Resources Generalist - Senior supports the company through various HR programs and ...

Senior DSP Firmware Engineer

Kitchener, ON ยท On-site

CA$100K - CA$150K/yr

Senior DSP Firmware Engineer Department: Inverter Firmware Compensation: $100,000 - $150,000 ... Support compliance with grid and firmware standards (UL 1741 SB, IEEE 1547, UL 1998) and ...

We are seeking a Senior AWS Platform Engineer to manage platform-level activities across two AWS ... Support cloud governance activities, including platform guardrails, security controls, compliance ...

As a Senior Release Train Engineer, you will provide partnership for a large, complex Agile Release ... Support teams in adopting best practices to improve delivery quality and speed Risk & Dependency ...

Showing results 41-60

Senior Support Engineer information

See Kitchener, ON salary details

$36.9K

$86K

$149.7K

How much do senior support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior support engineer in Kitchener, ON is $86,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,510.00 and $98,430.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What cities near Kitchener, ON are hiring for Senior Support Engineer jobs?

Cities near Kitchener, ON with the most Senior Support Engineer job openings:

Infographic showing various Senior Support Engineer job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,044 per year, or $41.4 per hour.

Senior ARM Firmware Engineer

eStorage

Kitchener, ON โ€ข Hybrid

CA$100K - CA$150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago


Key responsibilities

  • Architect, design, and implement embedded firmware for ARMbased processors used in inverters, power converters, and energy storage subsystems

  • Develop and maintain realtime firmware in embedded C/C++, including task scheduling, interrupt handling, drivers, and applications

  • Support compliance with grid and firmware standards (UL 1741 SB, IEEE 1547, UL 1998) and certification testing activities


Job description

Ready to Make a Real Impact? Join e-STORAGE!Who We Are

Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family! We're leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects. Our mission? To accelerate the world's renewable energy transition and create a more sustainable, resilient energy future for everyone.

With our innovative SolBank lithium-iron phosphate battery technology and comprehensive project services, we're not just building products we're powering communities and making a difference worldwide.

Position Title: Senior ARM Firmware Engineer
Department: Inverter Firmware
Compensation: $100,000 - $150,000 + annual bonus
Reports To: Director of Digital Inverter Firmware
Location: Kitchener, Ontario - Hybrid


About the Role:

The Senior Embedded Firmware Engineer owns the design, development, optimization, and lifecycle support of embedded firmware running on ARMbased processors used in gridtied inverters and utilityscale energy storage systems. This role requires deep expertise in ARM CortexM / CortexA platforms, and realtime development, inverter control support, and gridcode compliance. You will play a critical technical role in delivering robust, certifiable, and highperformance firmware that integrates tightly with power electronics hardware, FPGA/DSP subsystems, and systemlevel


Responsibilities:

  • Architect, design, and implement embedded firmware for ARMbased processors used in inverters, power converters, and energy storage subsystems

  • Develop and maintain realtime firmware in embedded C/C++, including task scheduling, interrupt handling, drivers, and applications

  • Translate system, control, and gridcode requirements into traceable firmware requirements and robust designs

  • Implement inverter features such as communication, protections, fault handling, diagnostics, and monitoring

  • Support compliance with grid and firmware standards (UL 1741 SB, IEEE 1547, UL 1998) and certification testing activities

  • Collaborate with hardware, controls, systems, and validation teams to ensure systemlevel performance and reliability

  • Debug complex firmware issues, perform rootcause analysis, and optimize performance using lab tools and emulators

  • Participate in firmware architecture reviews, code reviews, and technical risk assessments

  • Maintain clear firmware documentation and contribute to process improvement and release quality


Required Qualifications and Skills:

  • Educational background in Electrical Engineering, Computer Engineering, Computer Science or a related field

  • At least 5 years' of experience in professional firmware development experience in embedded or realtime control systems

  • Strong experience developing firmware on ARMbased processors (e.g., CortexM, CortexA) for industrial or power electronics applications

  • Proficiency in embedded C/C++, realtime programming concepts, and interruptdriven design

  • Ability to design and maintain boardsupport packages (BSP), bootloaders, and device drivers

  • Solid understanding of gridtied inverter operation, digital control concepts, and protection strategies

  • Working knowledge of gridcode behaviour such as antiislanding, ridethrough, and grid support functions


e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.

e-STORAGEuses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.

This is a current vacancy, and we are actively hiring for this position.

What It's Like to Work Here

At e-STORAGE, you're more than just an employee-you're part of a team that values your ideas, your background, and your unique perspective. We believe that a culture of equity, diversity, and inclusion isn't just the right thing to do-it's the secret to our success. Here, you'll find:

  • Integrity: We do what's right, always.

  • Innovation: We encourage fresh thinking and bold ideas.

  • Quality: We take pride in delivering excellence, every time.

  • Customer Focus: We listen, we care, and we deliver.

  • Sustainability: We're passionate about protecting our planet for future generations.

Why You'll Love Working With Us
  • Join a global leader in renewable energy, backed by over 23 years of Canadian Solar experience.

  • Work on projects that matter-helping to build a cleaner, greener world.

  • Thrive in a supportive, collaborative environment where your growth is our priority.

  • Enjoy a competitive salary and a generous benefits package.

Want to join here is what we are looking For
  • The right mix of education, experience, and skills for the role.

  • Great communication, teamwork, and problem-solving abilities.

  • A true commitment to safety, ethics, and sustainability.

Your Rewards

We offer a competitive salary, performance bonuses, and a comprehensive benefits package-including health coverage, retirement plans, paid time off, and more.

#CSeSTORAGE