ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Mount Prospect, IL

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$87.50 - $145/hr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... the Senior level. What You'll Get * Competitive salaries and performance bonuses * Top‑tier ...

Broadcom

Support Engineer - Mainframe

Lisle, IL · On-site

May act as a Designated Support Engineer for certain products/ customers. * Continually expands ... A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies ...

AbbVie

AI Support Engineer

North Chicago, IL · On-site

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

MrBeast

Senior IT Support Engineer

Chicago, IL · On-site

The Role As Senior IT Support Engineer, you will own identity and access management operations and projects across the organization while serving as the primary IT presence for the Feastables Chicago ...

MrBeast

Senior IT Support Engineer

Chicago, IL · On-site

The Role As Senior IT Support Engineer, you will own identity and access management operations and projects across the organization while serving as the primary IT presence for the Feastables Chicago ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within ... Experience in a technical support role, with at least 2 years in a Tier 3 or senior support ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within ... Experience in a technical support role, with at least 2 years in a Tier 3 or senior support ...

previous page

Showing results 41-60

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Mount Prospect, IL

Senior Support Engineer information

See Mount Prospect, IL salary details

$22.4K

$102.6K

$158K

How much do senior support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior support engineer in Mount Prospect, IL is $102,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $123,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Mount Prospect, IL look for?

The top searched job categories for Senior Support Engineer jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Senior Support Engineer jobs?

Cities near Mount Prospect, IL with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $102,591 per year, or $49.3 per hour.

Trade Support Engineer / Chicago Illinois

Motion Recruitment Partners, LLC

Chicago, IL • On-site

$145K - $177K/yr

Other

Medical, Dental, PTO

Posted 26 days ago

Job description

A proprietary trading and market-making firm is hiring a full-time Trade Support Engineer for an hybrid role in Chicago, IL. This position sits at the intersection of trading, technology, and operations, supporting a high-performance electronic trading environment where reliability, speed, and accuracy are critical. The Trade Support Engineer serves as a front-line resource for monitoring production systems, troubleshooting trading issues, supporting traders, and ensuring seamless day-to-day market operations.
This opportunity is ideal for a technical support professional with experience in trading, financial services, or mission-critical production environments. The role offers direct exposure to traders, quantitative researchers, developers, exchanges, and clearing firms, providing a unique opportunity to deepen expertise in electronic trading systems while contributing to operational excellence. Candidates with strong troubleshooting, scripting, and systems administration skills will thrive in this fast-paced environment where every day presents new challenges.
Required Skills & Experience
2+ years of experience in Trade Support, Trade Operations, Application Support, or a similar production support role
Strong experience supporting both Windows and Linux environments
Proficiency with scripting languages such as Python, PowerShell, or Bash
Working knowledge of SQL for data analysis and incident investigation
Familiarity with JSON, XML, and Parquet data formats
Experience troubleshooting application, infrastructure, and operating system issues
Strong communication and stakeholder management skills
Detail-oriented with strong documentation and process improvement habits
Ability to manage multiple priorities in a fast-paced environment
Authorization to work in the United States without sponsorship requirements
Desired Skills & Experience
Experience supporting exchange-traded derivatives environments
Knowledge of the trade lifecycle, trade capture, and reconciliation processes
Experience interacting with exchanges and clearing firms
Familiarity with trading protocols such as FIX, FIXP, MDP3, BOE, or ITCH
Exposure to observability platforms and incident management practices
Experience utilizing AI-powered development or code-generation tools
3+ years of directly relevant experience for Senior-level consideration
What You Will Be Doing
Tech Breakdown
40% Production Trading Support & Incident Response
25% Systems Administration & Application Deployment
20% Automation & Scripting
15% Trade Operations, Reporting & Reconciliation
Daily Responsibilities
50% Monitoring, Troubleshooting & Incident Resolution
20% Working with Traders, Exchanges, Vendors & Internal Teams
15% Deployments, Configuration & Infrastructure Support
15% Process Automation & Documentation
The Offer
Annual discretionary bonus eligible
You will receive the following benefits:
Medical and Dental Insurance
Generous Vacation Time
Training and Continuing Education Opportunities
Relocation Assistance (if applicable)
Catered Lunches, Snacks, and Beverages
Casual Work Environment
Company Events and Team Outings
Additional Details
Onsite position based in Chicago, IL
Participation in early market-open coverage required
Participation in an on-call and weekend support rotation required
Salary Range: $87,500 - $145,000 base salary
Senior-Level Salary Range: $145,000 - $177,500 base salary
Eligible for performance-based bonus compensation

Apply