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Senior Support Engineer Jobs in Commerce, GA (NOW HIRING)

Learn more at We are searching for the best talent for a Senior Principal Engineer, Process ... Collaborate with External Manufacturing teams to prioritize support and resolve issues for ...

Sr Automation Engineer

Gainesville, GA ยท On-site

$97K - $127K/yr

Provide automation and process control leadership, configuration, and ongoing support for ... Confers with management, engineering, and other staff regarding manufacturing capabilities ...

Sr Automation Engineer

Gainesville, GA ยท On-site

$97K - $127K/yr

Provide automation and process control leadership, configuration, and ongoing support for ... Confers with management, engineering, and other staff regarding manufacturing capabilities ...

Sr Automation Engineer

Gainesville, GA ยท On-site

$97K - $127K/yr

Provide automation and process control leadership, configuration, and ongoing support for ... Confers with management, engineering, and other staff regarding manufacturing capabilities ...

Sr Buyer

Braselton, GA ยท On-site

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... The candidate is responsible for supplier choice, prototyping, and supporting production builds ...

Sr Buyer

Braselton, GA ยท On-site

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... The candidate is responsible for supplier choice, prototyping, and supporting production builds ...

Showing results 21-40

Senior Support Engineer information

See Commerce, GA salary details

$20.9K

$95.7K

$147.4K

How much do senior support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior support engineer in Commerce, GA is $95,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $115,400.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Commerce, GA look for?

The top searched job categories for Senior Support Engineer jobs in Commerce, GA are:

What cities near Commerce, GA are hiring for Senior Support Engineer jobs?

Cities near Commerce, GA with the most Senior Support Engineer job openings:

Infographic showing various Senior Support Engineer job openings in Commerce, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $95,733 per year, or $46 per hour.

Sr Principal Eng, Process Engineering

Johnson and Johnson

Athens, GA โ€ข On-site

Full-time

Retirement, PTO

Re-posted 24 days ago


Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain Engineering
Job Sub Function:
Process Engineering
Job Category:
Scientific/Technology
All Job Posting Locations:
Athens, Georgia, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way!
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for a Senior Principal Engineer, Process Engineering to join our Team! This is an onsite/hybrid role.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to align with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
Belgium - Requisition Number: R-071729
Athens, GA, USA - Requisition Number: R-075187
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Position Summary
As the GET PE - Synthetics Drug Substance (API) Manufacturing Senior Principal Engineer, you will lead early design inputs and technical strategy for synthetic drug substance (API) manufacturing processes within strategic capital projects, network studies, and technology platforms across IMSC. You will provide technical expertise in synthetics API unit operations including chemical reaction, phase separations, distillation/solvent swap, crystallization/precipitation, filtration/centrifugation, drying, milling, blending, etc, while supporting solving and optimization activities at internal and external manufacturing sites.
Joining our global engineering group, you will collaborate with high-performing, multi-functional teams across multiple sites and functions. This role offers a dynamic and inspiring work environment with significant opportunities to influence API technology direction, standardization, and capability building across the network.
Responsibilities and impact you will have:
  • Lead the intake, scoping, prioritization, and resolution of synthetics drug substance (API) manufacturing technical requests across global sites
  • Lead and influence early-phase process design and act as domain expert for synthetics API processes, from technology and unit operation selection through scope definition and capital and schedule development
  • Provide technical expertise in critical API unit operations and enabling technologies (e.g., hazardous chemistry, reactions, crystallization, filtration/centrifugation, drying, and particle engineering), with a strong emphasis on product quality, process safety, and robustness
  • Ensure robust, fit-for-purpose process design while promoting standardization and platform approaches (e.g., common reactor trains, filtration/drying trains, solvent recovery concepts) where they make valuable contributions
  • Ensure API cGMP standards are applied consistently and proactively assess emerging regulatory expectations and industry trends to keep API manufacturing solutions inspection-ready and compliant
  • Drive the adoption of digital and data-enabled solutions for API manufacturing, including real-time monitoring, advanced process control, advanced data analytics, model and simulation, and smart manufacturing use cases where they improve reliability and performance
  • Provide expert input and alignment on key process equipment, and technology selection decisions for API manufacturing (e.g., reactors, filters/centrifuges, dryers, contained transfer, solvent recovery, CIP/SIP where applicable)
  • Actively collaborate with other functions such as R&D/CMC, MSAT, Quality, EHS, and Operations leads across synthetic API sites to enable reliable technical solutions and fast decision making
  • Find opportunities for harmonization, shared solutions, and best-practice exchange across the network (e.g., containment standards, process safety approaches, cleaning strategies, etc)
  • Foster a culture of collaboration to reduce duplication, accelerate implementation, and improve speed-to-market for API process and equipment solutions
  • Maintain strong connections with industry experts and external networks (e.g., ISPE) to bring innovative API manufacturing and particle/solid-state solutions into the organization
  • Ensure alignment with enterprise strategies, API GMP requirements (e.g., ICH Q7 as applicable), and technology roadmaps
  • Collaborate with External Manufacturing teams to prioritize support and resolve issues for high-impact programs, including API CMOs, intermediates, and critical raw material processes

Qualifications
Education:
  • Minimum of a Master's degree or equivalent experience in Engineering, Pharmaceutical Sciences, or a related technical field is required

Experience and Skills:
Required:
  • Minimum 10 years of relevant experience in synthetics drug substance (API) manufacturing within pharmaceutical (or closely related) manufacturing environments, with strong knowledge of chemical synthesis and API isolation/purification unit operations
  • Demonstrated expertise in API purification and solid-state/particle engineering, including crystallization, filtration/centrifugation, drying, milling, and the impact of these steps on quality attributes (e.g., polymorph form, PSD, residual solvents, impurities)
  • Proven experience with API scale-up, technology transfer, and process fixing across pilot to commercial scale, including understanding of reactor systems, solvent handling, and process analytical/controls as applicable
  • Strong understanding of cGMP environments and regulatory expectations for API manufacturing across multiple end-use modalities (e.g., APIs for OSD and sterile/low-bioburden drug products), including data integrity and documentation practices. Experience with process safety (e.g., thermal hazard evaluation) and containment for potent compounds is a plus
  • Proven track record of leading multi-functional teams and influencing technical decisions in complex, global organizations
  • Digital mentality with experience employing manufacturing data and systems (e.g., PI/data historians) to enable continuous improvement in API operations and adoption of smart manufacturing
  • Ability to support early-phase design through detailed design of API manufacturing equipment and facilities (e.g., reactors, centrifuges/filters, dryers, milling, contained transfer, solvent recovery, and supporting utilities)
  • Proficiency in written and spoken English; additional languages (Dutch, Spanish, Italian) are an advantage
  • Willingness to travel up to 25% domestically and internationally

Preferred:
  • Experience with inherently safe containment design for potent materials, including contained charging/transfer, dust control, and exposure mitigation
  • Strong customer management and communication skills, with the ability to influence across sites, functions, and external partners
  • Strategic perspective combined with hands-on technical capability
  • Intellectual curiosity to challenge the status quo, influence without authority, and cultivate an inclusive and collaborative culture

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Agile Decision Making, Coaching, Consulting, Corrective and Preventive Action (CAPA), Crisis Management, Cross-Functional Collaboration, Disruptive Innovations, Emerging Technologies, Industrial Hygiene, Lean Supply Chain Management, Process Control, Process Engineering, Product Costing, Program Management, Project Schedule, Science, Technology, Engineering, and Math (STEM) Application, Tactical Planning, Technical Credibility, Technical Research
The anticipated base pay range for this position is :
$122,000.00 - $212,750.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
โ€ข Vacation -120 hours per calendar year
โ€ข Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
โ€ข Holiday pay, including Floating Holidays -13 days per calendar year
โ€ข Work, Personal and Family Time - up to 40 hours per calendar year
โ€ข Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
โ€ข Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
โ€ข Caregiver Leave - 80 hours in a 52-week rolling period10 days
โ€ข Volunteer Leave - 32 hours per calendar year
โ€ข Military Spouse Time-Off - 80 hours per calendar year
Additional information can be found through the link below.
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits