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Senior Support Engineer Jobs in Champaign, IL (NOW HIRING)

Carle Health

Senior Cyber Resiliency Engineer

Champaign, IL · On-site +1

$43.07 - $74.08/hr

OverviewThe Senior Cyber Resiliency Engineer develops and supports technical capabilities that strengthen incident response and cyber resiliency across the enterprise. Areas of concentration include ...

Carle Health

Senior Cyber Resiliency Engineer

Champaign, IL · On-site +1

$43.07 - $74.08/hr

Overview The Senior Cyber Resiliency Engineer develops and supports technical capabilities that strengthen incident response and cyber resiliency across the enterprise. Areas of concentration include ...

Carle Health

Senior Cyber Resiliency Engineer

Champaign, IL · On-site

$43.07 - $74.08/hr

Overview The Senior Cyber Resiliency Engineer develops and supports technical capabilities that strengthen incident response and cyber resiliency across the enterprise. Areas of concentration include ...

Farnsworth Group

Sr. Civil Engineer

Champaign, IL · On-site

$110K - $150K/yr

Farnsworth Group is seeking a Sr. Civil Engineer in one of the posting locations below. In this ... Support internal and external clients on Land Development related projects * Collaborate with other ...

Farnsworth Group

Sr. Civil Engineer

Champaign, IL · On-site

$110K - $150K/yr

Farnsworth Group is seeking a Sr. Civil Engineer in one of the posting locations below. In this ... Support internal and external clients on Land Development related projects * Collaborate with other ...

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Showing results 21-40

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Champaign, IL

Senior Support Engineer information

See Champaign, IL salary details

$22.5K

$103.4K

$159.2K

How much do senior support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior support engineer in Champaign, IL is $103,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,600.00 and $124,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Champaign, IL?

For Senior Support Engineer jobs in Champaign, IL, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Champaign, IL look for?

The top searched job categories for Senior Support Engineer jobs in Champaign, IL are:

What cities near Champaign, IL are hiring for Senior Support Engineer jobs?

Cities near Champaign, IL with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Champaign, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $103,415 per year, or $49.7 per hour.

Senior Project Engineer (Water/Wastewater)

MSA Professional Services, Inc.

Champaign, IL • On-site

$88K - $142K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

MSA Professional Services rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 453 rated engineering

Job description

Overview
Senior Project Engineer (Water/Wastewater)
Locations: Champaign, IL
Type: Full-Time | Salaried | Hybrid Eligible | Flex Time Eligible
MSA continues to expand as leaders in the Water/Wastewater space, and we are looking for another Senior Project Engineer to support our exciting growth! This position can be based out of any of our Midwest office locations (WI, MN, IA, IL), and will primarily support municipal projects in the public sector. As a Project Engineer, you will serve as a client liaison, mentor staff, and play a key role in the successful execution of projects. MSA supports Water/Wastewater projects through planning, design, construction, and operations.
MSA specializes in the sustainable development of communities and is proud to be 100% employee owned. With roots reaching back to 1919, MSA has grown from a rural land survey company into a multidisciplinary network of nearly 550 engineers, architects, planners, funding experts, surveyors, GIS experts, environmental scientists, and more who are committed to making communities better places to live, work, and play.
Come join the ownership team here!
Employee Testimonial:
"As an employee-owned company (100% ESOP), working at MSA is not just a job. We're genuine co-owners, and this ESOP setup promotes a culture of collaboration and engagement throughout MSA because we all have a direct financial interest as owners." -Project Engineer - Transportation, Cedar Rapids Office
Responsibilities
Role Responsibilities
  • Project project planning, scoping, budgeting and QA/QC
  • Client relationship development
  • Assist with mentoring emerging engineering staff
  • Oversight of plans, details, specifications, and bidding documents
  • Assistant with project funding packages with assistance from funding staff
  • Provide project updates at public forums

Qualifications
What you bring
Skills & Knowledge / Education & Experience:
  • Bachelor's degree in Environmental or Civil Engineering required
  • Professional Engineering (PE) required
  • 8+ years of prior experience with Water/Wastewater projects required
  • This position requires you to have authorization to work in the United States for any employer. We will not provide sponsorship for this position

Why MSA
  • 100% employee-owned firm with 100+ years of community impact
  • Collaborative culture with in-house experts for all disciplines across the firm
  • Flexible work-life integration
  • Ongoing learning and professional growth opportunities for all positions
  • Commitment to fostering a work environment where employees have a strong sense of inclusion and belonging
  • Included on the "ENR Top 500 Design Firms" for over 27 straight years
Pay & Benefits*
  • Compensation Range: $88,871-$142,192 (commensurate with experience)
  • Flex Time: Work 42 hours this week? Have 2 hours added to your Flex Time balance to use as time off in the future
  • ESOP: Receive MSA stock shares annually, at no cost to the employee
  • Medical, dental & vision insurance for you, spouse, domestic partner, and eligible dependents
  • 17+ days PTO (potentially higher pending experience) + 8 paid holidays
  • Paid parental leave regardless of birth parent
  • 401(k) plan with company matching
  • Short-term incentive program for annual bonus opportunities
  • Company-paid life & disability insurance

*Full eligibility requirements for listed benefits will be discussed during the hiring process
MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com
Equal Employment Opportunity/Affirmative Action Employer

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