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Senior Support Engineer Jobs in Baltimore, MD (NOW HIRING)

Tata Consultancy Services

Sr. Engineer

Owings Mills, MD · On-site

$99K - $136K/yr

Tata Consultancy Services is seeking a Senior Engineer with extensive experience in IT Production ... The role involves providing high-level production support, troubleshooting application issues, and ...

Mettler Toledo

Senior IT Support Analyst

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Sr IT Support Specialist, you will play a key role in ... Our instruments increase the efficiency and effectiveness of chemists and engineers. * Our products ...

Mettler Toledo

Senior IT Support Analyst

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Sr IT Support Specialist, you will play a key role in ... Our instruments increase the efficiency and effectiveness of chemists and engineers. * Our products ...

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Showing results 21-40

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Baltimore, MD

Senior Support Engineer information

See Baltimore, MD salary details

$22.4K

$102.6K

$158K

How much do senior support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for senior support engineer in Baltimore, MD is $102,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $123,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Baltimore, MD?

For Senior Support Engineer jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Baltimore, MD look for?

The top searched job categories for Senior Support Engineer jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Senior Support Engineer jobs?

Cities near Baltimore, MD with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,602 per year, or $49.3 per hour.

L3 Network Support Engineer

System One Holdings, LLC

Annapolis, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Job Title: Network & Systems Administrator
Location: Annapolis, MD
Work Model: On-Site
Hours: 40.0
Job Summary:
Based in Maryland, you will be a key member of a 24/7/365 operations team responsible for supporting highly available, mission-critical communications infrastructure. This role serves as a senior escalation point, ensuring the performance, reliability, and security of networking and IT systems
Responsibilities:
  • Provide L3 technical support through Etherstack's 24/7/365 service desk, including on-call rotations and shift-based coverage; respond to, triage, escalate, and resolve incidents in accordance with defined SLAs.
  • Proactively monitor all IT systems, networks, and cloud infrastructure using observability tooling; identify and remediate issues before they impact operations.
  • Design, deploy, and maintain Etherstack's IT networks-including cloud-hosted environments-with a focus on resilience, redundancy, and security; augment infrastructure to support new projects and services.
  • Ensure IT systems meet security and compliance standards; plan and execute upgrades, patches, and hardening activities.
  • Maintain and administer user accounts, access controls, and application software licenses.
  • Conduct regular audits of IT systems and software; maintain an accurate, up-to-date asset register.
  • Document policies, procedures, infrastructure, and system configurations to a professional standard.
  • Analyze, test, and deploy software patches and updates in a controlled, risk-managed manner.
  • Provide technical guidance and mentorship to junior team members; contribute to knowledge base articles and training materials.

Requirements:
  • Bachelor's degree in a field related to IT, computer science, or telecommunications.
  • Juniper Engineer level certification in Routing and Switching (JNCIP) and Network Security (JNCIP-SEC).
  • Red Hat Certified Engineer (RHCE), and Red Hat Certified Specialist in Security certifications.
  • At least three years of senior-level experience in systems and network administration, ideally within a 24/7 operations or NOC environment, with demonstrable on-call and shift rotation experience in a mission-critical setting.
  • Proven experience in an ISP or carrier-grade networking environment.
  • Experience deploying and maintaining virtualized Linux servers (on-premises and cloud).
  • Experience designing and implementing secure, robust network architectures including VPNs, VLANs, and firewall configurations; hands-on experience with Cisco, Juniper, and open-source tools such as FRR routing.
  • Strong scripting and automation proficiency in Bash, Python, and Ansible.
  • Experience with Linux on virtualized platforms (OpenStack, OpenShift, VMware, Microsoft Azure), with strong expertise in Red Hat Enterprise Linux (RHEL), including Subscriptions, Licensing, IdM Server, and Satellite Server.
  • Experience configuring, troubleshooting, and hardening VMs and servers using Intrusion Detection Systems (IDS).
  • Hands-on experience with monitoring and observability stacks: Grafana, Prometheus, Loki, or Thanos.
  • Excellent written and oral English communication skills, including the ability to write clear incident reports and post-mortems.
  • Ability to remain composed and make sound decisions under pressure during critical incidents; strong professional relationship skills in a fast-paced, always-on environment.
  • Routing & Switching: Deep expertise in IP routing and switching, including MPLS, BGP, OSPF, EIGRP, RIP, Multicast, VLANs, Inter-VLANs, Spanning Tree, BFD, VXLAN, eVPN, IS-IS, and VRRP.
  • VPN & Security: Solid experience with IPSec VPNs, SSL VPNs, and advanced firewall configuration.
  • Network Troubleshooting: Strong ability to diagnose and resolve complex, time-sensitive networking issues efficiently.
  • Systems Administration: Installation, configuration, hardening, maintenance, and patching of network and server infrastructure; advanced troubleshooting in disk/storage management including LVM, RAW, XFS, EXT4, and BTRFS.
  • Monitoring & Observability: Configuring, troubleshooting, and managing systems including Grafana, Prometheus, Elasticsearch, and related tooling.
  • DevOps Practices: Familiarity with Git-based workflows and automated deployment strategies in production environments.
  • Cloud certification (Azure, AWS, or Google Cloud) and experience with Terraform or similar IaC tools for cloud provisioning.
  • Cybersecurity training and certification (e.g., CompTIA Security+, CISSP).
  • Experience contributing to DevOps or SRE frameworks, including CI/CD pipelines, infrastructure-as-code (Terraform, Ansible), and version-controlled configuration management.
  • Quality of Service (QoS) configuration on routers, switches, and firewalls.
  • Experience with network management tools (e.g., Nagios) and protocols (e.g., SNMP); expertise in authentication technologies, particularly Active Directory and LDAP.
  • Familiarity with ITIL or similar service management frameworks relevant to 24/7 operations.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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