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Senior Support Engineer Jobs in Baltimore, MD (NOW HIRING)

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Senior Technical Support Engineer

Annapolis Junction, MD

$122K - $253K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Life Support Engineer

Baltimore, MD · On-site

$17.64 - $22.74/hr

  • Medical

  • Retirement

  • PTO

Inspect ozone generators, pumps, motors, blowers, chillers, etc and report problems to Sr. Engineer and/or Director of Life Support. * Measure salinity and residual oxidant levels as directed by the ...

Product Support Engineer (Entry-Level)

Baltimore, MD

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Who YOU are and what YOU can become The Product Support Engineer (PSE) will provide technical ... Provide, with guidance from senior PSE resources, timely technical support for the repair ...

L3 Network Support Engineer

Highland Beach, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... supporting highly available, mission-critical communications infrastructure ... This role serves as a senior escalation point, ensuring the performance, reliability, and security ...

L3 Network Support Engineer

Highland Beach, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... supporting highly available, mission-critical communications infrastructure ... This role serves as a senior escalation point, ensuring the performance, reliability, and security ...

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Senior Support Engineer information

See Baltimore, MD salary details

$22.4K

$102.6K

$158K

How much do senior support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for senior support engineer in Baltimore, MD is $102,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $123,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Baltimore, MD?

For Senior Support Engineer jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Baltimore, MD look for?

The top searched job categories for Senior Support Engineer jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Senior Support Engineer jobs?

Cities near Baltimore, MD with the most Senior Support Engineer job openings:

Infographic showing various Senior Support Engineer job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,602 per year, or $49.3 per hour.

Senior Mission Management Support Systems Engineer with Security Clearance

Peraton

Fort George G Meade, MD • On-site

$176K - $282K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

51st of 224 rated it services


Job description

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure. About The Role Peraton is hiring a Senior Mission Management Support Systems Engineer to join our Cyber Mission business unit in Jessup, MD. As a Systems Engineer on our team, you will support one of the largest enterprise-wide engineering contracts within the Intelligence Community. This is a full-time position requiring 1880 hours of support per year; and work is performed at a customer location. As a Senior Mission Management Support Systems Engineer, you will support customer Mission Management Investment Portfolio (MMIP) that develops and directs technical engagements with external customers and stakeholders and manages the delivery of products and information services. You will provide a wide range of systems engineering and technical services to encompass requirements generation, program engineering oversight, transitioning and decommissioning (T&D) activities. Task Activities :
* Collaborate across MMIP-funded organizations, providing integration support to assist with T&D activities identified and specified by the Government Lead MMIP Manager. Coordinate with other offices on validated requirements and the development of trade-offs, engineering analysis, risk assessments, and implementation methods.
* Evaluate Directorate's proposed SIGINT methodologies against existing mission requirements set for accuracy, proper configuration principles and completeness. Design and assist in implementing process improvement methodologies to engineering teams and engineering management processes that focus on how to design, develop and manage complex systems over the life cycle.
* Serve as the lead technical expert in coordination and analysis of current JIRA tickets, and develop detailed way-ahead plans to enable process completion (requirement urgency, schedule and availability of resources). Work to discover the technical problems and help identify the most probable or highest impact failures that can occur, and work to mitigate with associate teams.
* Coordinate internal technical actions, to include test and evaluation, engagement with both internal and external government and industry partners. Apply a keen focus to understanding and evaluating inputs and mission impacting considerations from Compliance, MERA, as well as the MMIP and applicable PEOs for technical scoping and resource concerns pertinent to technical strategy. Engage, assess and document external coordination.
* Support mission operations and capability development systems teams including Programs Managers, Technical Leads, Mission Leads, and Systems Engineers of MMIP systems with transitioning activities for legacy mission systems to replacement or newer technology systems and decommissioning systems which no longer provide needed functionality or which cannot continue to be sustained.
* Capture, define, and clarify user and system requirements as needed or system and process requirements derived from existing systems and processes. Coordinate the resolution of action items from Configuration Control Board meetings, design reviews, program reviews, and test validation and verification reviews that require cross-discipline coordination. #MDFSP #AJCM
Qualifications Individual Capabilities/Experience Required: * Bachelor's degree in Computer Science, Information Systems, Engineering or other related discipline plus at least 20 years of systems engineering experience. A Master's degree or PhD may be substituted for two years of experience. A high school diploma or GED plus 24 years of systems engineering experience would also be acceptable.
* Position requires an active TS/SCI clearance with polygraphApplicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan. Details Target Salary Range: $176,000 - $282,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits. Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017