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Senior Service Jobs in Decatur, IL (NOW HIRING)

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Senior Service information

See Decatur, IL salary details

$24.2K

$77.9K

$158.6K

How much do senior service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior service in Decatur, IL is $77,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $99,900.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Decatur, IL?

The most popular types of Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Senior Service jobs?

Cities near Decatur, IL with the most Senior Service job openings:

$25 - $32/hr

Part-time

Retirement, PTO

Re-posted 4 days ago


Job description

Job Summary:

Decatur Catholic Charities is seeking a part-time school counselor passionate about helping children, adolescents, and teens reach their full potential. The School Assistance Program, which is a component of the Professional Counseling Solutions Program, provides in-person counseling services to area parochial schools. Candidates must have an MSW or closely related degree and be working toward licensure (LCSW, LCPC, or LMFT). Candidate must have a valid driver’s license and proof of vehicle insurance. Daily driving to local schools is required. This is a part-time position at 28 hours a week during the 10-month school year, with summers off. This position has the potential to become full-time with counseling services being offered to children, teens, couples, and families in an office setting. Paid time off benefits provided (sick, vacation, personal) and retirement plans. Join a small but growing, supportive team that offers a variety of services to the community.

Detailed Job Description:

Actively listen and engage clients to assess their treatment needs. Develop treatment plan goals with the client and provide appropriate interventions to meet these desired outcomes. Demonstrate knowledge and understanding of mental health disorders and best practice treatment modalities. Receive training and clinical supervision in comprehensive assessments, treatment planning, therapeutic intervention techniques, and applicable laws, rules, and regulations. All under the direction of a clinical supervisor.

1. Receive referrals for service and provide direct client contact and counseling to children, adolescents, and teens in need.

2. Provide group counseling services and workshops within assigned areas as this need is generated within the clinical population.

3. Provide consultation to other program staff as needed or required.

4. Maintain functional interface with other agency programs and community service organizations for appropriate referral and effective case planning.

5. Complete case-related forms and summaries and other agency reporting requirements.

6. Participate in regular clinical supervision

7. Perform other duties as assigned.

Required Education, Knowledge, Skills & Abilities:

1. Master’s degree in human service area or related field (preferably an MSW).

2. One year of supervised experience in direct provision of clinical counseling.

3. Familiarity with family systems theory and practice.

4. Demonstrated personal attributes of maturity, autonomy, and responsibility.

Benefits:

  • 403 (b) and Roth IRA options with employer contribution
  • Very generous PTO benefits
  • Paid holidays
  • Family-friendly work environment

Who We Are:

Catholic Charities is proud of its nearly 100-year history of providing vital social services in our Diocese. Today, we maintain a substantial presence in eight communities throughout the twenty-eight counties of central Illinois. Area Offices operate in the communities of Alton, Carlinville, Decatur, Effingham, Granite City, Mattoon, Quincy, and Springfield. In addition, Catholic Charities manages facilities in Alton (Catholic Children's Home) and Beardstown (The St. Anne Residence). The agency has earned national reaccreditation through COA, the Council on Accreditation for Children and Family Services, which certifies that all programs meet best practice social service standards.

Our vast array of services includes counseling programs, senior services and guardianship, health care, residential care, independent living; special education, family preservation services, food and clothing distribution, St. John's Breadline, Meals on Wheels in Decatur, crisis assistance, Med-Assist, Mobile Food Pantry, Catholic Charities Legal Services, The St. Anne Residence and discount resale stores. Catholic Charities seeks to respond to the needs of its communities through these diverse programs. Every year, this objective is realized as literally thousands of children and families are positively impacted by our efforts.

Catholic Charities provides a competitive salary and an outstanding benefits package including generous paid time off benefits and retirement options. As a faith-based ministry, Catholic Charities espouses the social values of the Church and works daily to fulfill the mandate to serve the poor. As a leader in social services, Catholic Charities enjoys a positive community reputation and a myriad of public and private partnerships that help to ensure the needs of our clients are being met.