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Senior Service Jobs in Decatur, IL (NOW HIRING)

Constellation Energy

Sr Operations Specialist

De Land, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Latham, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Decatur, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Clinton, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Weldon, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Maroa, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Forsyth, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Kenney, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Beason, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

Constellation Energy

Sr Operations Specialist

Lincoln, IL · On-site

$121K - $135K/yr

Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services. * Ensure the backlog of procedures requiring revisions is ...

OWL Services

Petroleum Installer II

Decatur, IL · On-site

$26 - $32/hr

OWL Services is the premier sales, installation, program management and service provider to retail ... Learns directly from senior installers, project managers, managers and consultants in the field.

Eaton

Senior Mechanical Design Engineer

Lincoln, IL · On-site

$86K - $126K/yr

Eaton's ES AMER ARS division is currently seeking a Senior Mechanical Design Engineer. This is an ... Ensures customer service and quality. * Develops bills of material and quotations of non-standard ...

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Showing results 21-40

All JobsService JobsSenior Service JobsSenior Service Jobs in Decatur, IL

Senior Service information

See Decatur, IL salary details

$24.2K

$77.9K

$158.6K

How much do senior service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior service in Decatur, IL is $77,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $99,900.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Decatur, IL?

The most popular types of Service jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Senior Service jobs?

Cities near Decatur, IL with the most Senior Service job openings:

Senior Service jobs near you

Sr Operations Specialist

Constellation Energy

De Land, IL • On-site

$121K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Constellation Energy rating

8.6

Company rating: 8.6 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies

Job description

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.


Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including robust wellbeing programs disability and life insurance benefits paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $121,500 to $135,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

This individual is responsible for managing department procedures, department initiatives and performance indicators, necessary to support effective operation. To achieve consistently high levels of performance in the area of plant operations, the Operations Specialist routinely interface with the operating crews and site counterparts to ensure continuous improvement of operating procedures and department initiatives. The Operations Specialist maintains 10CFR50.59 qualifications and the necessary ANSI qualifications.


Primary Duties and Accountabilities

  • Manage or support technical projects and department initiatives as deemed necessary by the Sr Manager Operations Support and Services.
  • Ensure the backlog of procedures requiring revisions is monitored and resolved in a time commensurate with the deficiency.
  • Maintain the Emergency Operating Procedures (EOP) and B.5.b as required
  • Support operations procedure-driven Plant Operations Review Committee (PORC) presentations.
  • Maintain 50.59 qualifications to support procedure changes.
  • Monitor the EOP owner's group.
  • Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.

Minimum Qualifications

  • Bachelor's degree with 5 years of related experience OR
  • Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
  • Associate's degree with 7 years of related experience OR
  • High school diploma/GED with 9 years of related experience
  • Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

  • Current or previous SRO license
  • 10CFR50.59 Qualifications

What Constellation Energy employees say

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