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Senior Service Delivery Manager Jobs in Delaware

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... Senior Applications Support Analyst supports diverse business areas (Operations, Finance, Human ... Manage end-to-end IT service delivery, ensuring SLAs and KPIs are consistently met within the ...

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Senior Service Delivery Manager information

See Delaware salary details

$22.5K

$118.4K

$210.2K

How much do senior service delivery manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior service delivery manager in Delaware is $118,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,600.00 and $145,100.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What are popular job titles related to Senior Service Delivery Manager jobs in Delaware?

For Senior Service Delivery Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Senior Service Delivery Manager jobs in Delaware look for?

The top searched job categories for Senior Service Delivery Manager jobs in Delaware are:

What cities in Delaware are hiring for Senior Service Delivery Manager jobs?

Cities in Delaware with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you

Risk Third Party Services and Analytics - Product Delivery Manager - Vice President

JPMorgan Chase & Co.

Wilmington, DE • On-site

$180 - $240/hr

Other

Re-posted 3 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

The Risk Third Party Services product is responsible for integration of Risk Third Party Data into a Data Service used to drive key credit criteria, models and analytics across the lifecycle of customers to maximize profit, manage risk and provide shareholder value through rapid deployment of risk strategies in a controlled environment.

As a Product Delivery Manager Vice President in the Risk Third Party Services product, you will play a pivotal role in the product delivery lifecycle, overseeing multiple high-profile initiatives with significant bottom-line impact. You will be responsible for coordinating resources, monitoring progress, documenting business features, refining component-level scope, and supporting engineering and testing teams. You will work in partnership with other Risk Agile Products supporting our Auto, Credit Card, Consumer & Business Banking, and Home Lending lines of business – requiring a deep understanding of interconnected software components to deliver an exceptional experience.

Job Responsibilities
  • Manage product delivery activities for multiple mid-to-large initiatives through the PDLC process.
  • Collaborate with Product Owners/Managers, Design, and stakeholders to understand business needs and define feature requirements.
  • Translate business and design requirements into technical and UAT executable scope.
  • Refine business features to support engineering and testing partners while ensuring business expectations are met.
  • Conduct research and analysis to leverage existing capabilities and supplement with new requirements.
  • Utilize Generative AI technologies to improve processes and drive efficiency, exploring innovative solutions to enhance product delivery and optimize existing technology. Partner with teams to ensure requirement
  • Partner with teams to ensure business features align with requirements from legal, controls, and compliance.
  • Perform data querying to support production and non-production research requests, including exploratory analysis to uncover insights and drive informed decision-making.
Required qualifications, skills and capabilities
  • Bachelor’s Degree or equivalent experience
  • 5+ years of experience in Business Analysis, Project Management, or Product Management
  • Business/Product Analysis experience required, in-depth knowledge of technology platforms, architecture, and end-to-end systems preferred including AWS, Databricks, and Snowflake.
  • Experience working with and documenting requirements for diverse technological features
  • Experience in Agile Product Delivery is a must
  • Experience in Data Management & Quality practices including executing a control framework
  • 3+ Years experience in data querying and/or data quality role(s)
  • Technical Expertise with querying tools such as SQL, Tableau, etc.
  • Proficient in JIRA, Visio, PowerPoint, and Excel
  • Excellent relationship and communication skills, highly collaborative – can build rapport and credibility
  • A demonstrated bias for action, creative problem-solving, and achieving fulfillment by “creating order out of chaos”
Required qualifications, skills and capabilities
  • Experience in business/technology projects at a financial institution
  • Experience across multiple Agile frameworks
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