Senior Service Delivery Manager Jobs in Delaware

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Associate within Consumer & Community Banking Finance Data Ecosystem team, you will sit at the center of a high-impact product organization defining platform strategy and building new data and analytics platform capabilities.  You'll drive end-to-end governance, delivery execution, and stakeholder alignment so that our platform capabilities are delivered in a scalable way.  This role is ideal for someone who loves turning ambiguity into action: creating structure, running tight forums, ensuring follow-through, and helping senior leaders make informed decisions; while working closely with Product, Technology, Platforms, and Design. 

Job Responsibilities 

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements. 
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources. 
• Schedule and run recurring delivery ceremonies and stakeholder meetings; publish crisp notes, actions, owners, and due dates. 
• Establish consistent routines and artifacts for tracking progress, decisions, and outcomes (e.g., scorecards, dashboards, operating trackers). 
• Gather inputs across teams and convert them into clear, concise materials for Finance senior leadership: status, risks, decisions needed, and narrative on business value. Provide executive-level status reporting, tailored to audience and forum, ensuring transparency and accountability.  
• Coordinate with core delivery partners (Technology, Decision Science, Design, Product, and control partners) to unblock work, align timelines, and ensure readiness for releases. 
• Facilitate collaboration and communication across cross-functional stakeholders, helping teams move quickly while staying within governance and risk expectations.

Required qualifications, capabilities and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes.
• Strong command of Agile delivery fundamentals and tools; especially Jira (and ideally Confluence/SharePoint).

Preferred qualifications, capabilities and skills

• Developed knowledge of the product development life cycle. 
• Exposure to Databricks, modern BI technologies (ThoughtSpot, Tableau, Sigma) and transformation technologies like Alteryx.
• Exposure to AI/ML product delivery or technology governance (even if not hands-on model building).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans