Job Summary:
Echo IT Solutions is seeking a Senior Product Architect for Claims & Dispute to set the strategy for building AI Agents for the Cypress Platform. This role involves transforming claims management through intelligent automation and requires deep industry knowledge to shape product capabilities.
Responsibilities:
• Translate Operations and Best Practices into Product Capabilities: Define how claims workflows, decisions, and edge cases translate into scalable product capabilities, automation, and agentic solutions.
• Shape High-Impact Use Cases: Drive the collaboration across Fraud and Claims Operations, Evergreen (GenAI Agentic team) and Cypress platform teams to define and refine use cases spanning intake, investigation, evidence gathering, decision support, and resolution.
• Validate Target-state Workflows: Shape end-to-end workflows that enable agentic solutions, ensuring alignment with real-world execution while improving efficiency, consistency, usability, and automation outcomes.
• Drive Measurable Outcomes: Help define and track success metrics such as cycle time reduction, improved investigator productivity, and reduction in manual handling.
Qualifications:
Required:
• Deep, hands-on expertise in claims operations, spanning intake, investigation, and resolution, with strong awareness of industry best practices.
• Collaborative leadership, with demonstrated ability to work effectively across business and technology groups.
• Excellent communications skills, with the ability to represent the voice of real-world claims operations while influencing toward more scalable and effective ways of working through new capabilities such as agentic solutions.
Company:
Echo IT Solutions provides IT consulting, managed services, cloud, cybersecurity, data, and custom software development. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.