Senior Process Excellence Manager Jobs in Washington

Senior Associate, Bilingual (Spanish) Process Manager Linguist
As a Senior Associate, Process Manager, Linguist on the Enterprise Language Accessibility (ELA) team you will be part of a talented cross-functional team responsible for providing end-to-end multilingual expertise for the enterprise and help ensure linguistically accurate and culturally resonant content across multiple touchpoints for Capital One's U.S. Spanish-speaking customers. As a Linguist on the ELA team you will safeguard the integrity of Spanish communications by ensuring Spanish translations mirror the intent of the source content and driving consistency and compliance. This role is a hybrid of deep linguistic expertise and process excellence and requires mastery of specialized terminology and translation technologies, alongside rigorous quality assessment methodologies. Beyond technical translation, you will drive operational excellence through the application of process management frameworks and technical proficiency. You will ensure effective stakeholder engagement, demonstrate clear presentation and communication skills, and support the strategic prioritization of enterprise needs within established risk controls.
The essential linguistic competencies required for the role are:

• Proficiency in syntactic adaptation in favor of standard terms for a diverse U.S. Spanish-speaking audience
• Tone management to meet diverse audiences and text types
• Mastery of financial, legal, marketing and banking terminology, adhering strictly to glossaries, termbases and style guides
• Quality Assurance (QA) review skills, abiding by established error markup parameters
• Ability to navigate Legal and Brand requirements, and employ careful phrasing to mitigate compliance risk
• Familiarity with digital standard terminology with the ability to manage coding strings and character limitations
• Maintain consistency in terminology throughout documents and show diligence in following established standards for format accuracy

Responsibilities:

• Ensure high quality delivery of Spanish translation services by leveraging established processes and systems
• Drive consistent application of process, technology and tools for delivery of objectives and key results
• Identify opportunities for process improvements and deliver actionable guidance to remediate them
• Meet with key stakeholders or performers as needed based on operational needs
• Preemptively identify and resolve issues, ensuring all deliverables meet the highest quality standards for press readiness, regardless of the workflow step
• Proactively engage with cross-functional teams to educate, collaborate, and reach mutual goals by providing subject matter expertise.

Successful candidates will need to complete a Language Assessment
Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of experience as a specialized linguist in financial services, legal or marketing (English into Spanish)
• At least 3 years of experience using language technologies ( CAT tools, machine translation, AI tools applied to translation, terminology management, language models management)
• At least 3 years of experience in Banking, Marketing, Legal or Advertising
• Fluent in Spanish and English

Preferred Qualifications:

• Bachelor's Degree in Translation or Spanish
• 5+ years of general experience in English into Spanish professional translation
• American Translators Association (ATA) Certification (English into Spanish)
• 2+ years of additional language translation experience (Portuguese, Arabic, Mandarin, Japanese or other)
• 2+ years of experience in Process Management
• 4+ years as a Spanish linguist in financial services, legal or marketing setting
• 4+ years of experience using language technologies (CAT tools, machine translation, AI techniques for translation, terminology management, language models management)
• 5+ years of experience in Banking, Marketing, Legal, Marketing or Advertising
• 2+ years of Desktop Publishing (DTP) experience in layout design using design software like Adobe InDesign, Illustrator, Figma, or Photoshop.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $80,800 - $92,200 for Sr. Process Manager
McLean, VA: $88,800 - $101,300 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).