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Senior People Operations Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Operations Manager

Wichita, KS · On-site

The Operations Manager serves as the senior on‑site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational ...

AVID

$121K - $181K/yr

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SeniorRenewal Operations Manager ABOUT AVID ...

PDS Health

Operations Manager

Merriam, KS · On-site

$25.25/hr

Gains proficiency and understands the tools and resources available with regards to People related ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

PDS Health

Operations Manager

Merriam, KS · On-site

Gains proficiency and understands the tools and resources available with regards to People related ... Operations Manager Trainee must possess and maintain a valid driver's license and automobile ...

MCI Careers

Operations Manager

Wichita, KS · On-site

The Operations Manager serves as the senior onsite leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals ...

MCI Careers

Operations Manager

Wichita, KS

The Operations Manager serves as the senior onsite leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals ...

MCI Careers

Operations Manager

Wichita, KS · On-site

The Operations Manager serves as the senior on-site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals ...

Booz Allen Hamilton

Operations Manager

Beverly, KS

$77K - $176K/yr

Track program metrics, prepare status reports, and brief senior leadership on performance and risk ... Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in ...

Saia

Operations Manager

Kansas City, KS · On-site

You'll see it in our commitment to our people, customers, and community. You'll feel it in the ... Position Summary Manages the terminal operations of the organization by implementing processes and ...

BOOZ, ALLEN & HAMILTON, INC.

Operations Manager

Beverly, KS · On-site

$77K - $176K/yr

Track program met rics, prepare status reports, and brief senior leadership on performance and risk ... Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in ...

BOOZ, ALLEN & HAMILTON, INC.

Operations Manager

Beverly, KS · On-site

$77K - $176K/yr

Track program met rics, prepare status reports, and brief senior leadership on performance and risk ... Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in ...

SAIA

Operations Manager

Kansas City, KS · On-site

You'll see it in our commitment to our people, customers, and community. You'll feel it in the ... Position Summary Manages the terminal operations of the organization by implementing processes and ...

Booz Allen Hamilton, Inc.

Operations Manager

Leavenworth, KS · On-site

$77K - $176K/yr

Track program metrics, prepare status reports, and brief senior leadership on performance and risk ... Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in ...

Weir

Operations Manager

Newton, KS · On-site

Operations Manager Location:Newton, Mississippi Work Arrangement:Onsite What we do at Weir We are a ... Succession planning and people development expertise. Why join Weir? We live our values we think ...

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Senior People Operations Manager information

What does a senior people operations manager do?

A Senior People Operations Manager oversees the strategic and day-to-day functions of an organization's HR or People Operations team. Their responsibilities include developing HR policies, managing employee relations, optimizing recruitment and onboarding processes, and fostering a positive workplace culture. They also play a key role in talent management, performance reviews, and ensuring legal compliance. This role requires strong leadership, excellent communication, and a deep understanding of organizational development.

How does a senior people operations manager typically collaborate with other departments to drive organizational initiatives?

A Senior People Operations Manager frequently partners with leaders across departments such as Finance, IT, and Business Operations to align people strategies with organizational goals. This collaboration often involves coordinating on workforce planning, implementing change management initiatives, and driving culture-building projects. By serving as a strategic consultant, the Senior People Operations Manager ensures that HR policies and programs support the broader business objectives and foster a positive work environment. Regular cross-functional meetings and project teams are common, promoting open communication and shared accountability.

What are the key skills and qualifications needed to thrive as a senior people operations manager, and why are they important?

To thrive as a Senior People Operations Manager, you need expertise in HR strategy, talent management, compliance, and organizational development, often backed by a degree in human resources or business and several years of HR experience. Familiarity with HRIS platforms, payroll systems, and certifications like SHRM-SCP or SPHR are commonly required. Exceptional leadership, communication, and conflict resolution skills help you build trust and drive organizational culture. These skills and qualifications are vital to ensure workforce effectiveness, regulatory compliance, and positive employee engagement across the company.

What is a senior people operations manager?

A senior people operations manager is a leadership role responsible for overseeing HR functions such as talent acquisition, employee engagement, performance management, and policy development. They often develop strategies to improve workplace culture and may use HRIS tools and data analytics to inform decisions. This role typically requires extensive HR experience and strong leadership skills.

What are popular job titles related to Senior People Operations Manager jobs in Kansas?

For Senior People Operations Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Senior People Operations Manager jobs in Kansas look for?

The top searched job categories for Senior People Operations Manager jobs in Kansas are:

Senior People Operations Manager jobs near you
Infographic showing various Senior People Operations Manager job openings in Kansas as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Operations Manager

MCI Careers

Wichita, KS • On-site

Full-time

Re-posted 21 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

The Operations Manager serves as the senior on‑site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals, workforce execution, and service excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities

  • Oversee day‑to‑day management of the account and maintain communication with client operational contacts.
  • Drive performance outcomes to achieve SLAs, KPIs, and quality expectations.
  • Lead, mentor, and develop functional leaders to ensure consistent execution.
  • Manage client updates, reporting, and escalation handling.
  • Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions.
  • Identify opportunities to enhance processes, improve efficiency, and elevate customer experience.
  • Maintain compliance with company policies, security requirements, and regulatory standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience).
  • 3 years of contact center/BPO leadership experience with multi-functional oversight.
  • Proven success managing large teams through layered leadership structures.
  • Strong financial management capabilities including budgeting, forecasting, and cost control.
  • Demonstrated ability to build and maintain client relationships, including executive-level stakeholders.
  • Experience achieving KPI performance, delivering SLAs, and leading continuous improvement initiatives.
  • Advanced decision‑making and problem‑solving skills in fast-paced environments.
  • Strong knowledge of workforce planning, quality frameworks, and operational analytics.
  • Excellent communication, presentation, and change management abilities.

Nice to Have

  • Experience within fintech, financial services, or regulated industries.
  • Six Sigma, Lean, or similar process improvement certifications.
  • Experience launching new programs or scaling operations.
  • Familiarity with automation, AI‑enabled tools, or digital transformation initiatives.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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