Senior Paralegal Jobs in Springfield, MA (NOW HIRING)

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$75,500.00 - $124,700.00

Target Openings

1

What Is the Opportunity?

The Legal Solutions Center is a specialized team within Business Insurance - Legal Services, where non-attorney legal professionals apply sharp judgment, deep subject matter expertise, and a commitment to continuous improvement to support attorneys and business partners across compliance, product, marketing, and underwriting. As a Senior Consultant, you will independently manage a sophisticated and varied portfolio - from regulatory research and compliance-workflow management to the stewardship of regulated processes and contract review - with minimal oversight. You lead projects that advance the team's strategic priorities, and you are comfortable stepping into a leadership role within the team. You lead by example, willingly share your knowledge, and invest in the growth of colleagues without losing sight of your own contributions or the collaborative spirit that makes the team work.
You bring proven paralegal or compliance experience, strong critical thinking, and the organizational discipline to manage competing priorities without close supervision. You communicate clearly with both legal and business audiences, and you take ownership of your work from start to finish.
You also use AI tools critically in day-to-day work - validating machine-generated output against source authority, curating reliable reference knowledge, and refining prompts to get dependable results. You are ready to help encode and steward the team's regulated workflows as we move from exploring AI to integrating it responsibly into daily work. If you want to do meaningful legal support work as AI reshapes the profession, consider joining our team.

What Will You Do?

• Develop and maintain relationships with attorneys, other legal and compliance professionals and internal business partners to facilitate effective teamwork, communication, and client focus.
• Act as a Subject Matter Expert by navigating Travelers' internal BI systems and providing advice and guidance to business units and clients regarding internal business policies.
• Lead projects by coordinating people and resources, laying out a timeline for completion, and managing workflow.
• Develop procedures for client areas that include identifying, evaluating, and balancing client risks, as well as cost-effective strategies for attorneys and business partners.
• Identify and implement ways to streamline practices, increase efficiencies, and reduce costs.
• Review, monitor, and evaluate the team's work to ensure consistent compliance with internal policies and practices and provide training as needed.
• Conduct complex legal research on broad topics and present relevant information to attorneys and compliance professionals.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Paralegal Certificate.
• Seven years working as a legal professional or related industry experience.
• Exceptional written and verbal communication skills as evidenced by proper use of grammar, spelling accuracy, vocabulary, and ability to convey complicated concepts and ideas.
• Exceptional technological aptitude with the ability to work within and navigate multiple systems including the Microsoft Suite, Document Management systems (iManage), Case Management systems (CounselLink) and Case Law Databases (Westlaw and Oden).
• Exceptional organization skills with the ability to manage priorities effectively and prepare presentations for business partners and senior leaders.
• Excellent leadership skills with the ability to influence, coach and train others and coordinate projects.
• Exceptional critical thinking skills with the ability to spot legal issues in documents, contracts, business meetings and research effectively.
• Excellent ability to use Agile methodology when managing projects.
• Team player with the ability to collaborate on projects with various business segments such as other Legal Units, Underwriting, Risk Control, Service Centers and Distribution.

What is a Must Have?

• Associate's Degree or five years of experience as a paralegal, compliance professional or related industry experience.

What Is in It for You?

• Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.