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Senior Outbound Customer Service Jobs (NOW HIRING)

Munchkin

Outbound Supervisor

Redlands, CA · On-site

$15 - $20.25/hr

With over 350+ patents under our belt, we continue to create solutions that leave our customers ... Manage costs within budget, and as agreed with the Operations Senior Management team * Maintain and ...

Aptiv

Senior Outbound Product Manager, Private Cloud

Troy, MI · On-site

$119K - $158K/yr

Senior Outbound Product Manager ABOUT WIND RIVER Wind River is a global leader in delivering ... services, marketing,partnersand customerstowin new customers in this new and fast pace environment.

Petro Home Services

Customer Service Representative

Queens, NY · On-site

$16.50 - $22.50/hr

You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our ...

Petro Home Services

Customer Service Representative

Queens, NY · On-site

$16.50 - $22.50/hr

You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our ...

Tri-Starr Talent

Be Seen First

Customer Service Representative

San Antonio, TX · On-site

$16 - $19/hr

The ideal candidate will handle inbound and/or outbound calls, resolve customer inquiries, and ... Resolve customer inquiries related to accounts, billing, services, or products * Document customer ...

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How much do senior outbound customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for senior outbound customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.
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Senior Outbound Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Refreshed Tech

Ashley, IN • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

The Customer Service Representative (CSR) is responsible for delivering exceptional customer support in a high-volume, fast-paced call center environment. This role serves as the primary point of contact for customers across multiple channels including phone, email, and chat On-Site at our Corporate office in Ashley, Indiana.
The CSR handles inquiries related to order status, delivery updates, product questions, and issue resolution. This position requires strong communication skills, attention to detail, and the ability to efficiently manage a high volume of interactions while maintaining a positive customer experience.
Essential Duties, Functions and Responsibilities:
  • Handle inbound and outbound customer interactions via phone, email, and chat. in Whatnot and TikTok platforms.
  • Provide accurate information regarding orders, shipments, delivery timelines, and product inquiries.
  • Resolve customer issues including delays, damaged items, incorrect shipments, and general service concerns.
  • Maintain professionalism and empathy in all customer interactions.
  • Track and update customers on order status and delivery progress.
  • Coordinate with internal teams (warehouse, logistics, e-commerce) to resolve delivery-related issues.
  • Ensure adherence to company policies, customer service standards, and communication guidelines.
  • Escalate complex or unresolved issues to Customer Service Lead or Supervisor as needed.

Competencies/Skills/Abilities:
  • Excellent interpersonal and customer service skills. Ensure consistent, high-quality customer experience across all communication channels.
  • Ability to resolve escalated customer issues with professionalism and urgency.
  • Handle inbound and outbound customer interactions via phone, email, and chat formats
  • Maintain accurate documentation of customer interactions in CRM systems.Meet or exceed daily and weekly performance metrics, including:
  • Response Time
  • First Contact Resolution (FCR)
  • Customer Satisfaction (CSAT)

Required Education and Experience:
  • High school diploma or equivalent
  • 1+ year of customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Ability to multitask and navigate multiple systems simultaneously
  • Comfortable working in a high-volume, fast-paced environment
  • Basic computer proficiency (CRM systems, email, chat platforms)

Benefits:
  • Full Time 8:00am - 5:00pm
  • Health insurance with Company contribution
  • Health savings account
  • Vision insurance
  • Dental insurance
  • Company Funded Life insurance
  • 401(k) matching
  • AD amp;D insurance
  • Disability insurance
  • Paid holidays
  • Paid time off
  • Employee discount
  • Employee assistance program

Work Environment:
Work is typically performed at our Corporate office, indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.

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