Senior Operations Analyst Jobs in Silver Spring, MD

Senior Analyst, Payments Operations (Hybrid)
The Payments Team within Finance Operations at Capital One Travel is seeking a Senior Analyst with robust leadership, analytical, and communication abilities. This role requires a professional with exceptional attention to detail and strong problem-solving skills to manage and execute payment processes across various functions of the organization.
The successful candidate will be instrumental in mitigating operational risks, developing and updating procedural frameworks, and overseeing the reporting of critical payment health metrics. Furthermore, the Senior Analyst will collaborate with diverse teams across Capital One Travel Operations to drive the evolution of payment workflows toward a future-state model.
Responsibilities:

• Onboard inventory suppliers in accordance with Capital One Travel policies and best practices.
• Follow-up with suppliers on outstanding onboarding tasks.
• Validate financial information with suppliers.
• Ensure supplier inventory invoices are ingested and properly routed for approval in the Coupa system.
• Liaise with internal stakeholders to ensure timely approvals of supplier invoices, including assisting with research around discrepancies.
• Review supplier list to ensure invoices are received and follow-up with suppliers to submit invoices.
• Create accurate and timely payment batches for approval for check runs.
• Monitor all payments inboxes and respond to all internal & external questions.
• Produce comprehensive and real-time risk reporting and monitoring, including payment health metrics
• Manage risks of incorrect payments by ensuring team processes are governed by enhanced controls that meet updated payment standards
• Support risk management activities over enhanced control environment, including procedures maintenance, control testing, and process-level assessments
• Coordinate with Capital One Travel Risk Management, Finance Risk Management and other risk offices on best payment practices across Enterprise
• Partner with Finance, Operations, Product, and Business teams to streamline processes and resolve issues impacting payments processing
• Reduce operational exceptions and drive efficiencies via automation, elimination, and transfer of processes away from manual touchpoints
• Assist with ad-hoc projects as necessary
• Proactively and independently identify, investigate, and drive solutions for process and control enhancements.

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 2 years of experience in Accounting, Audit, Risk Management or Finance or a combination

Preferred Qualifications:

• Bachelor's Degree in Accounting, Business, Finance, Economics, Statistics, or a quantitative field
• 1+ years of experience in an analytical position investigating complex data issues and building scalable solutions.
• Prior experience in Accounts Payable
• Strong written and communication skills
• Experience with an ERP based accounting system
• Strong understanding of accounting principles and experience with multinational entities, multi-currency transactions, and intercompany flows.
• Experience with Coupa, Coupa Pay, or similar procurement system
• Previous experience working within the travel or technology industries

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates typically spend 3 days per week in-person at one of our offices listed on this job posting.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $96,500 - $110,100 for Sr. Associate, Accounting
New York, NY: $105,300 - $120,100 for Sr. Associate, Accounting
Richmond, VA: $87,700 - $100,100 for Sr. Associate, Accounting
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).