ZipRecruiter

Log In

1

Senior Member Service Representative Jobs in Springfield, MA

Planet Fitness

Assistant Manager

Enfield, CT · On-site

$13/hr

Experience working as a Member Service Representative at Planet Fitness. * Solid supervisory, diplomacy and listening skills. * Basic computer proficiency (Microsoft Suite). * Hard working ...

Planet Fitness

Assistant Manager

Chicopee, MA · On-site

Essential Duties and Responsibilities * Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. * Assist ...

Domino's

Customer Service / Team Member

Westfield, MA · On-site

$17 - $25/hr

Domino's needs a motivated, friendly individual for a pizza maker/CSR position. All you need is a ... Team Member Requirements: * A positive attitude and a passion for customer service * A desire to ...

previous page

Showing results 41-60

All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Springfield, MA

Senior Member Service Representative information

See Springfield, MA salary details

$12

$22

$34

How much do senior member service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior member service representative in Springfield, MA is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are the most commonly searched types of Member Service Representative jobs in Springfield, MA?

The most popular types of Member Service Representative jobs in Springfield, MA are:

What are popular job titles related to Senior Member Service Representative jobs in Springfield, MA?

For Senior Member Service Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Springfield, MA look for?

The top searched job categories for Senior Member Service Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Senior Member Service Representative jobs?

Cities near Springfield, MA with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,826 per year, or $23 per hour.

Customer Service Representative / CSR in East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$19.64/hr

Contractor

Re-posted 17 days ago

Job description

Job Title: Customer Service Representative / CSR
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $19.36/- on W2
 
 
Kindly help me out with your most updated resume and also mention your typing speed in the resume (min. 35 WPM)
 
Sharing the Typing speed test Link for practice, If possible kindly share the Screenshot of it.
https://www.typingtest.com/
 
 

Summary:

As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal.

We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs.

You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.

Roles and Responsibilities:

Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.
Log calls into the call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data enter complaints in accordance with approved policies and procedures.
Meet and exceed daily standards for calls answered, customer service, and quality.
 

What you get:

Paid Training
Work Schedule: Monday- Friday 8:30-5:00pm
Weekend's OFF!
Great Work Environment
 

People who succeed in this role have:

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong commitment and work ethic.
Outstanding Attendance.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology.
Provide calm conflict resolution and problem solving for frustrated customers.
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
 

Requirements:

Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent and six months minimum experience in a call center environment.
Associate degree or higher without call center experience.
Must be able to pass the 35 wpm typing test.
Must be able to pass a customer service assessment.
Must be able to successfully pass a criminal background check and drug test.
 
 
#CareerBuilder #Monster #Dice #Indeed #LinkedIn