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Senior Member Service Representative Jobs in West Springfield, MA

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$12

$22

$34

How much do senior member service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for senior member service representative in West Springfield, MA is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What job categories do people searching Senior Member Service Representative jobs in West Springfield, MA look for?

The top searched job categories for Senior Member Service Representative jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Senior Member Service Representative jobs?

Cities near West Springfield, MA with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you

Member Service Representative

Ellington, CT • On-site

YMCA Of Greater Hartford
Education Programs Administration • 11 - 50 employees
Learn more about YMCA Of Greater Hartfordexternal

$16.94/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

YMCA of Greater Hartford Job Description

Job Title: Member Services Representative

FLSA Status: Non-Exempt                               Job Grade:  

Primary Department: Membership

Reports to: Membership Director

Revision Date: 12/04/2024                             Leadership Level: Leader

The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body.  Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.

 

POSITION SUMMARY:

Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

ESSENTIAL FUNCTIONS:

  1. Scans all membership ID cards.
  2. Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc).
  3. Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.
  4. Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods.
  5. Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.
  6. Collect and process scholarship applications and be able to recognize pertinent paperwork.
  7. Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.
  8. Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.
  9. Open and close the facility according to established procedures.
  10. Handle emergencies as they arise. Complete incident reports as required. 
  11. Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested.
  12. Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures.
  13. Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat.
  14. Communicate pertinent information with the Membership Director and/or Executive Director 
  15. Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. 
  16. Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations.
  17. Attend all required staff meetings and trainings.
  18. Handle additional tasks as they are needed. 

QUALIFICATIONS:

  • Excellent interpersonal and problem solving skills. 
  • Ability to connect with people of diverse backgrounds. 
  • Previous customer service, sales or related experience. 
  • Basic knowledge of computers. 
  • Basic mathematical skills and able to handle 

PHYSICAL REQUIREMENT:

  • Ability to walk, stand, and sit (including on the floor) for long periods of time.
  • Must be able to lift up to 50 pounds in weight.
  • Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency

 


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